Dunston Hall Hotel, Spa and Golf Resort

Five ⭐ really enjoyed the time spent here, everything was as described, functioning and clean, service was brilliant. Highly recommend and we will return thankyou

Although the architecture of the property is stunning, internally there are no historical features and the rooms are very generic, looking similar to a Travel lodge. The breakfast was basic with additional charges for extras, the toiletries were basic and overall there was nothing worth paying extra.

Good sized quiet room. Recently refurbished bathroom.

Lovely quiet location with easy drive/taxi to Norwich city centre. Hotel building is beautiful and spa is goid

Rooms were freezing Jacuzzi was luke warm Food was excellent

It was a lovely break away with kids and our dog. The staff were amazing especially the young girl at the lounge where we went in the evenings she went above and beyond for us. Spa was great and the staff were so welcoming. We will definitely come here again

Second stay at the hotel, and a pleasant couple of night. Great to see a hotel with EV charging points making the trip around East Anglia and back to Cheshire an easier exercise. Hotel is clean and spacious and rooms good, except no glasses in room for water. Spa and pool great and breakfast was well covered for all peoples requirements.

We had a lovely stay Staff were lovely and very helpful We had a lovely meal in the restaurant but waited an hour for our main course after the starter which was a bit annoying but the food was really good We will stay again

Every thing was perfect and all your needs are catered for. Grounds are stunning, the staff were very keen to make your stay a good one. Food was delicious too!

We've stayed at Dalmahoy twice now & its still our favourite accommodation in Edinburgh. We've stayed once as a couple & now with a young child & the facilities & activities the staff set up is wonderful. All so accommodating with kids. The facilities such as the pool & restaurants/bars are fantastic. If you dont feel comfortable with driving into the city, buses come every 10mins or so & go straight in.

Excellent

Another Christmas trip to Dunston hall this time must have been the best service we ever received from staff all friendly and helpful. Only down side was pool in leisure facilities the Jacuzzi was out of order as well as the bubbles in the pool

Really nice hotel, kids loved the pull, nice stay thank you

Our room was clean and tidy on arrival, few paint chips noticed around the room, especially in bathroom and on bathroom door, these are easily fixed and should be done prior to any guests arrival. More pillows should be available if needed, as my partner felt two were not sufficient to accommodate her sleep. TV in room had infrequent digital reception and the remote control does not allow full access to all of the TV, the TV itself is also very dated and does not have internet access capability, which should be considered, to help enhance guests’ stay in the future. Staff were very helpful and accommodating during stay and reception, health club area and especially in the bar area, who went above and beyond to make our stay enjoyable, so they should be praised for this. High praise also to the restaurant breakfast selection. Yet to have found a hotel that matches, or even surpasses this, in terms of quantity or quality, so this is also to be applauded.

Lovely hotel just needs some tlc but the beds where hard and pillows not the best , food was great and bar lovely setting

We enjoyed our stay but there wasn’t enough towels in the bathroom.

The hotel is stunning, the Poole was great, beds comfy…. Downside family room are situated along a corridor used by Christmas party goers, with a Christmas party being held in the Bunkers Bar nearby. We got back to the hotel around 11.20 after a fabulous evening at Thursford Christmas Spectacular we were all asleep & my children husband and I were awoken at a quarter past midnight by drunken party goers in a room near by, you could hear every word, it went on for around 30 minutes with a woman cackling like a witch. I phoned reception to complain, a very young man said he would send security to check. I complained to reception in the morning and the receptionist said that if we don’t want to be woken we should stay Monday-Thursday…. Not quite what I was expecting from a beautiful 4 star hotel.

Although stay was pleasant. The breakfast was average at best. And 3 cleaning staff talking loudly outside my room about bf insta and other inane comments. When the DO NOT DISTURB was clearly displayed. Come on go chat somewhere else. Very annoying. Bar drinks are well overpriced

Just a short stay, absolutely love the Old English Heritage in the statement of a building, this was well accompanied by the friendly staff and made the stay good. I will give a great thanks to Nova who served us in the Garden terrace bar. We had a good laugh.

The standard of cleaning was average in my opinion, particular attention needs to be made in areas that get a lot of damp e.g. shower seals, toilet seats, etc. Bed was quite firm, personally I prefer them a little softer. I'm not sure exactly why but we both woke up each morning with incredibly dry throats, I'd usually assume it was air-con but the room had radiators. The bathroom was more modern than the rest of the room, water pressure was good, noticeable rust/oxidations on fittings e.g. toilet seat though. The main room is a little dated looking, carpet has that old pattern that hides stains and the furniture while fitting with the building has clearly seen a lot of use. I also asked the hotel via the hotels.com app if they happened to have any conditioner as my wife forgot hers, and also about the pool and if we could use it, I did not however receive a response for the entire stay, I don't consider this good customer service at all. Nice chap when we arrived Tuesday afternoon, very helpful and gave good directions to our room. Overall I would not give this hotel 4*, maybe 3*+ at a push, but I just didn't think the quality of room reflected 4* value.