The room was terrible, two single beds stuck together. The facilities were incompatible with our needs, only two pillows provided, no fresh towels, room was roasting, no fresh air flow, front desk staff were rude, non helpful and generally quite combative. Parking was a joke.

Horrible staff ….disgusting rooms ….fighting in hallways ….worst nightmare this place

Good value for money in a good location. Exactly what we needed.

Nice place

Goid location, friendly staff. Good room

Didnt like being asked for a review every time. Busy busy

Pros: Elevators!! Good breakfast restaurants within walking distance. Quiet - its located in a residential area. Hot water and good water pressure. Room was clean and bed was comfortable. Limited parking in a side lot. Street parking is easy, but you have to move your car by 9am. Cons: HUGE ISSUE - a male on the staff opened my door at 8am, completely unannounced and without knocking. There is no chain on the door. I felt completely vulnerable. After that, I wedged the chair between the door and bathroom door frame to stop any further entry attempts. The shower is tiny...very tiny. So are the bathrooms. The toilet paper roll location inhibits the ability to sit comfortably on the toilet in some rooms. The only door is a revolving door. I had an awkward sized piece of luggage, and it was vhallenging to maneuver. Because of the lack of door security in my room, I would not want to stay here again.

I liked the hotel because it was in a good location within walking distances to where we wanted to go, overall it was a lovely hotel and friendly staff, Room was lovely and clean, I didn’t have the best nights sleep this being due to a few residents coming in late and banging doors, it felt like they were coming into our room.also the time to be out the room was a bit confusing as my paperwork said we had to be out at 10am, but on the board in the reception area said 11am on a Saturday and Sunday.

£11.50 per day for a breakfast with no available bread or butter. Had to ask for it, and got 2 slices of bread and 2 squares of butter, one of which I shared with another diner. No fruit or any cooked items and I had to ask for tap water, which I never got. Not sure how old the cereal was. Didn’t touch it. No attendants or replenishments so breakfasters had to keep asking for assistance at the front desk. Day 2 I asked for a refund and went to Morrisons for breakfast items instead. Bedside lamp was faulty. No hangers to hang my coat in the room and the door to the room looked like it had been in a skirmish. Don't trouble yourself to go there, if you can avoid it.

I will never stay here again. They didn't seem to have a 2nd room for us at check in, managed to find one. It was damp and i had a horrible nights sleep because of a security light that made the whole room bright green.

Good value. Will use again in future

Nice and clean but enforced the 15.00 check in to the second which resulted in quite a few people hanging around

Everything was perfect but I was not served breakfast

Window was broken and did not open. The first floor was under construction and they did not tell us so we got lost in the construction zone. There was no fan or circulation and the staff was odd.

Fantastic area and helpful friendly staff

Stay was ok the price paid was ok. But very disappointed that the rooms were not serviced after first night and received no clean towels and as we were not aware that the rooms did not get serviced we had to use wet towels the next morning. NOT GOOD

Due to certain circumstances outside of my control, I had to stay at Britannia Hotel for about a month. The staff was absolutely amazing and there was never a day that went by where I was not only greeted by my first name, but always with a smile on their faces and a “how are you doing today?”. If it wasn’t for their amazing professionalism, helpfulness, and kind actions, I honestly don’t think I would have made it. I pray that management sees this review because YOUR STAFF DESERVES A HUGE RAISE!

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I arrived at the hotel only to be told that the resident was closed and the bar but this was not mentioned in the web site , I had booked an executive room and the tub chair that was all to sit on was broken the arm was broken , I tried to clean my teeth to find that the cold water tap on the sink did not work no water came from it so had to get it from the bath tap . Upon arrival I was told I was on the 5th floor which was fine once I got to the floor I noticed stickers on all the door locks saying room cleaned which in its self is excellent but the fact it looked like I was the only guest on that floor found it strange that there was a dirty plate in the hall way floor and all the rooms around it had the stickers over the locks ?

Horrendous. Dark, run down, cess pit. Hotel needs a complete refurb. Wasnt even worthy of £38.