Hanbury Manor Marriott Hotel & Country Club

staff were amazing, room was magical.

Lovely stay. Disappointed that we couldn’t use the spa service.

Overall the weekend was lovely. The staff are what made it. The main seating area is beautiful but can be draughty. The glass doors at the front door don’t really work and let a lot of cold in. The dining area is a bit of a disappointment atmosphere wise. The lighting too bright, the chairs are awful. It should be more like the red seating area which seemed to be kept for private functions. There’s a huge stove which was barely flickering, the music was also terrible. A lot of simple changes could be made to make this area more inviting and in keeping with a bit of luxury you’d expect at this price point. The food in Cast Iron was good, but Vardon was definitely better! The cocktails were great but the wine list limited. We booked a suite as a treat, but this was the biggest disappointment. It was very ‘tired’ looking with frayed curtains and pelmets, stains on the walls. Any suite we’ve ever stayed at always had a couch, but not in our room and it was big enough to accommodate it. Overall the place is beautiful, along with the gardens, and as previously stated the staff are excellent and what make it, but overall we don’t feel it was worth the money we spent.

Great location and venue for a wedding. Friendly helpful staff team.

Property is great and very easy to explore areas nearby. Food is terrible though. Seems like a trend with Marriot chain.

No provision made for residents in the dining room, heating is lukewarm in the bedrooms and no heating in the bathroom. Generally an unpleasant odour in the hotel which could be due to damp.

Amazing

Beautiful

We love the pool, it’s so warm. The breakfast is always good. The hotel for us is special, we love the building & we will be back.

Always enjoy our weekend breaks at the Hanbury. Looking forward to booking the next Spa break in 2025

All very very good only thing i would add which to a degree is out side of hotels control in phone coverage very poor. This could be addressed by approaching mobile operators for indoor coverage boosters. I work for EE

Wonderful and relaxing stay here and can’t wait to go back. All the staff were so friendly, helpful and knowledgeable and couldn’t do enough for us. The room was spacious with a very large and comfortable bed and staff made my birthday extra special.

Great hotel with some tlc needed in places.

The exterior of the hotel is lovely and the gardens and golf course are gorgeous. The rooms are tired and need refurbishing.

My partner and I stayed here as a very belated birthday treat and the hotel was amazing from the moment it came in to view. Our room was in the main house and full of period grace and style. The bathroom was clean with a lovely bath and powerful shower. Breakfast was delicious, the largest buffet selection possible, it was all perfectly fresh and regularly being topped up. The grounds are stunning too. Lovely first floor bar open until 1am with plenty of outdoor seating to enjoy the last of the summer evenings. We have already said we look forward to going back in the future.

On the whole was a lovely stsy Only two small complaints is the amount of light that is let in around the entrance door to the room 283 It kept us awake. Maybe dim the lights in the hallways at night or get a door that fits and the ignorant Taxi drivers blocking the entrance I drove round to pick up my cases and couldn’t get near the door they just stare at you as though you shouldn’t be there!

This is a palace-manor-style luxury hotel that I really like. The staff are well-trained and the service is in place. The environment is elegant and grand, and all kinds of service facilities are available. It's just that the soundproofing of our room is a little poor, and the guests next door had a late-night party. They didn't finish until 1 a.m., and we went to sleep after they finished.

From start to finish excellent including a free upgrade. Value for money and incredible attention to detail. Staff really friendly and helpful.

Great location and leisure facilities are first class. But as a hotel still falls short of the former Marriott standards. To achieve the status it claims of an upscale Hotel and Country Club it needs considerable refurbishment - and not just patchwork repairs. So many small details make this 3 star at best. No AC in room. Lack of electric sockets. No USB charging points. Window frames 100 years old? Rooms are cleaned in under 10 minutes - not mopped or vacuumed. Piles of laundry in corridors all day long. Key cards keep failing. On our recent stay: We aksed an employee if he could open our rooom. He siad he didn't work for housekeepinjg and couldn't do anything. We had to go all the way back to reception for new keys TWICE. He didn't offer to help 2 74 year olds who had just hauled their luggage to the room. The shower tray was not draining properly. Maintenance guy came with a plunger and left in 2 minutes. No change. We ordered eggs over easy. They were delivered over and fully cooked so the yolk was hard. I asked the waiter to return them and tell the chef. The chef sent him back with the message 'the chef assures me the eggs he prepared were over easy'. Felt sorry for the young lad in the middle and can't believe the chef chose to argue with a customer. A good egg chef scores a lot of points for me. But telling the customer he doesn't know what an over easy egg is ?? Unbelievable - Marriott needs to get back to it's basic standards.

Beautiful building and grounds but the rooms were tired and really need refurbished. Disappointing