Holiday Inn Express LONDON - HAMMERSMITH, an IHG Hotel

Very helpful staff. I didn't like that you not could totally shut out the trains noises.

We walked with our luggage from the Hammersmith Station to the hotel. The hotel was not too difficult to find. Well placed with shops and some dining options in the vicinity. The rooms were a tad cramped for us as we were 2 adults and 2 children with 8 pieces of luggage, but that it to be expected from an 'Express' hotel. The breakfast was okay, however, their newest addition (the hashbrowns) could've been crispier. Aside from that, the room was clean as well as the main reception area and staff were kind.

This was a great experience. Great location and great staff! Our heater was broken in the room on a very cold day but thankfully the staff was very quick and able to get a portable heater that worked fine. Also, the pub downstairs does get very loud so just an fyi if you are a light sleeper.

Nice hotel very friendly and you can ask for anything nice brekkie

The only thing was the room was rather chilly at first. This was promptly remedied by the staff, all of whom were really lovely

Convenient for tube station and access to Heathrow and city.

The place is good, the carpet in the room needs a deep clean.

Really Good Trip room was clean and staff were polite and helpful

Disappointing Stay We are incredibly dissatisfied with our recent stay at Holiday Inn Express Hammersmith. As soon as we got to our room, we noticed that the carpet was wet at the foot of the bed, which seemed to have been a large spill of coffee. We notified the reception immediately, and to be fair, they asked if we would like to move, but since we were already unpacking our stuff, we figured we would let it pass. However, the most terrible issue was the non-functioning toilet. Despite reporting the problem to the front desk and having someone attend, the fix was temporary at best. The lack of attention to detail and poor maintenance of the rooms (the body wash bottle is empty) is unacceptable. For the price point, we expect nothing luxurious, but at least something clean and things that work. Employees are polite and try to do their job, but it’s troublesome and stressful for our family of four as we want to enjoy your vacation. You’re better off staying in Zone 1 and hopefully in a better hotel. We don’t recommend this one.

All excellent just when have a chance replace to soft mattress 99.9 excellent!

Good Hotel and Very nice staff.

Solo una reseña que creo que sería mejorable. La primera noche, tuvimos problemas para poner la calefacción ya que en el termostato indicaba que para "heater" había que poner el aire en determinada posición y eso no generaba calor. Tuvimos que acudir a un miembro del hotel, que nos indico que el AC no generaba calor y puso en marcha un radiador situado en la pared. Deberían revisar las instrucciones para saber cómo activar el frio/calor. Y sería deseable que estuviera en varios idiomas.

Great hotel for money but strange no wardrobe or hangers

My stay was short but the property is close to nearly everything one might want to make an holiday fun- restaurant, stores, movies even a train station so you move around quickly. It was a great place to stay. The one thing though is, the stafff can be more accommodating and warm. Otherwise a lovely place to stay and I would stay again.

Overall basic but clean Bathrooms needed a refresh, loose tiles on floor and needed a spruce up Breakfast was overcooked and not always hot enough, we ate elsewhere

Everything is good but the cleanliness can be improved

Great place to stay in midst of all things you want

Over all it was okay

Receptionist Willy was really friendly and helpful on our early arrival Got us checked in early with a smile and lovely manner Thanks Willy Greatlocatiin for appollo and shops

I had a very good stay. Jaiden at the front seat was brilliant, he gave top rate service.