Holiday Inn RUNCORN, an IHG Hotel

Heating in the room was terrible and couldnt be controlled easily. Radiator was off most the night (seemingly controlled centrally or on timers) so freezing cold even with the horrible hot air heater on maximum when the radiators came on the room went from freezing to uncomfortably warm. Food is very overpriced and not good. It's crazy delivery food is far cheaper with delivery apps for large meals for the same price as a single main meal. Seems to be mostly for trade and so the car park can be a bit of a nightmare with all the vans or oversized vehicles in a tight car park. Managed to get parked every night but it was not full. The general cleanliness was questionable too, my tea cup had lipstick on it so clearly not swapped out and just wiped over or rinsed out between guests. The bathroom had a few stray hairs too in the corners of the shower. Iron shot out that horrible white limescale too so had to iron using a spare tshirt to stop it marking the clothes I wanted to wear, so this need some attention too.

Liked the stay. Nice modern rooms

Brilliant family stay had by all very welcoming at reception and gave us all information required about hotel

I didn’t like that the bucket seats in the lounge were worn and unsafe (very shaky feet). Reception staff were excellent, but bar staff took about 5 minutes to serve me and had no one in the bar.

the staff are truly exceptional. Very helpful, friendly. Nothing is too much trouble for them they are an exceptional asset to the hotel, They make you feel so welcome.

We have half board book. Breakfast was pretty basic but you still have chance to choose something. Dinner was absolutely awful,still half frozen and taste disgusting. Over Christmas was the same dinner each night,on the end we ended up having dinners outside because we could get food poisoning

Nothing was to much trouble

Really good staff who went "above and beyond" to make this a stress free stay (at a stressful time for me). Hotel room was updated, very clean, including a lovely small modern shower room. Much better than expected, especially for the price.

Staff were lovely and friendly but the room we stayed in was far too small for two adults and a nine year old, there was no space between the sofa bed and double bed which meant it was very difficult for my husband to get out of bed without disturbing both myself and my daughter. The hotel would be better off putting a single bed right up against the window and advertising it as a triple room as the sofa bed did not fit. The edges of the sofa bed also looked very grubby. Cooked Breakfast was good on the whole but the coffee machine didn't work for the whole of our stay was disappointing. They had also run out of muesli, crunchy nut cornflakes etc so not the usual holiday inn variety.

Staff were friendly, but the sofa bed was uncomfortable

A great place to stay in the Chester area very helpful staff

Hotel parking was great but could do with a little more lighting. The staff were lovely and the room was a bit tired-looking but lovely and quiet with great amenities. Breakfast options were really good, although could have done with more staff on the morning we were there. My only real complaint was with the comfort levels of the pillows and mattresses, in my opinion, they weren't very comfortable and up to IHG standards.

Great all round! ☺️

Excellent value for money, use of the gym, pool and sauna was a lovely bonus. Courteous and helpful staff. Meal deals were good value and food quality was good. Would definitely stay again if we are in the area.

heard snoring from the adjacent room as there is no adequate acoustic insulation which affected our sleep. also the bathroom flush was temperamental. Also the parking lot is not surfaced properly and twisted my ankle as well. The cleanliness was good.

Great stay great breakfast nice room comfy bed great staff

Staff are exceptional, so very very helpful and friendly, nothing is too much trouble. They go out of their way to help you. Food is very good, great choices

No kettle tea coffee in room but otherwise very nice

All standard

Really nice place