Very comfortable and quiet friendly staff

Ideal position but very basic and cold room, bed comfortable. Not sure about the toiletries that were available?? Won’t return

Thank you for letting us stay the hotel was really nice and very welcoming to I will be back there again soon

The hotel is within walking distance of the Glasshouse, which was great for me.

Hotel is in a good location just a short walk over Millennium Bridge over to Quayside and city centre. We did not eat in the hotel. Able to park on site but there is a public car park immediately adjacent. Bed very comfortable. Bathroom a bit dated and the hotel bar would benefit from more extensive stock especially for night caps and a brandy glass instead of a tumbler! Would stay again.

Really good hotel at a good price will definitely stay again

Great place to stay

Xx

One of the worst leonardos I've stayed in. No where near as good as any of the others I've stayed in. Just the brand here covering up a poor previous hotel

Room is bssic, but was clean and comfortable Breakfast was tasty and staff were lovely. I felt it is overpriced and meal was very overpriced

Room was cold even after heating had been on, key didn’t work on our return had to go back to reception then had to call from phone at the lifts as still didn’t work, carpet had numerous stains on it and there was marks on the wall where something had thrown at wall and had been dripping down it

Easy Check in unlike Premier Inn who are awful. Room pretty much standard for this type of hotel. Bed was clean when I checked the mattress so no need to get the dust mite spray out. Bathroom was nice and when I pulled the shower handle towards me got the shower to good temp first time. TV good but no BBC Red button services. I always like to look at the news and sports results last thing at night and in a morning. Lifts work well no need to use door card to get them to work. Breakfast. good all hot food was warm sausages only thing really hot. but that is the infa red lights too hot things dry up. Some potatoes that were very nice as well. Thick bread for toast as well as bagels and crumpets. Two coffee machines. so one of the better breakfast only down side brown and tomato sauce in bowls to help your self rather than the small sachets put me off from getting some brown sauce. Staff was nice and had a nice chat to Charlotte in Reception Who is a top receptionist. would defo stay there again. And it is near the Sage or Glasshouse as it is now known.

Stayed previously and the room was great. Sadly, room 338 was probably the worst condition room I’ve ever seen. Marks all over the walls and chunks missing out of the desk. Urgent need of a refurb. The rest of the hotel and breakfast were all great. Arrived just after 4pm and there was no parking available, very expensive locally.

The hotel is in a good location, had a side view of the river, bed was comfortable. The parking is ridiculous, no where near enough spaces and no room was driven in to get out again, this should be pre booked only and this advised on booking this hotel.

Really enjoyed stay bar staff Rachel was lovely

Got told to use the car park. It was full.

Miserable staff

This is my 5th stay at this hotel and I’ve never had a bad experience….

Great hotel, friendly team, epic stay!

Lovely room with a great view and close to where I needed to be. The air conditioning made a funny noise so had to keep off and hairdryer didn’t work. Very clean room and hotel though. Comfy bed too.