Fabulous

Very nice hotel in a very convenient location

Close to public transportation and shopping.

The room was way to hot unable to open window that looked out on to a brick wall

Good hotel for business

The Customer Service was terrible and left me traumatised. I booked for two nights and received my key card on first night so clearly checked in before midnight. In second night they booked out my room and another guest entered my room whilst zI was semi naked it was traumatising for me. A receptionist came banging on my door to get out the room even though I explained I was booked for two nights and was threatened that they will call the police if I didn't show my ID. I showed my ID and nobody got back to me about the admin error. I had to call reception who explained my booking was accidently deleted and they rebooked my room and they apologised they double booked my room. I had no apology from the receptionist how she banged on my door with a thteatening attitude. I couldn't sleep that night and checked out early as possible. I want a full refund for how I was left terrified and traumatised that someone would enter my room again.I will never come back to this hotel again or recommend it. In all the last 3 decades I have used hotels, I never been treated like this so poorly ever.

Very nice hotel for the price. Very convenient for Wembley as on both overground and Bakerloo lines. Also a short bus journey from Camden Market. The room was air conditioned which is something I wish more hotels did in this country. Staff were friendly. Room was spotless except the air vent could do with a dusting. Some of the fixtures were perhaps a little worn but nothing excessive.

Overall area of the hotel was great, lots of food places and shops nearby. Also right next to the overground atation which was very handy. Room was nice enough but the shower leaked onto the bathroom floor. This caused me to slip and injure my ankle as I didnt know it was leaking water until after my shower. I went down to the front desk to ask for help to be given ice in a pillowcase and to be told there wasnt a single first aid kit in the entire hotel! We were given an apology and told we could switch rooms, however that never happened! Very poor customer service. There were also extra charges to my bank account without my knowledge. When I called about this, I was told to contact expedia and basically shrugged off on the phone. Would stay in the same area but definitely not in this hotel again!

The room had an awful damp. I couldn’t even open the window as there were no mechanics to do so. It was down the corridor leading up to the door also. Left me feeling quite sick. I did ask for another room and was told there wasn’t one but one could be available on my second day. This was not escalated or relayed back to me. I would not stay again or recommend this Hotel.

Second time staying here, the staff are lovely, very helpful. Rooms are clean if a litte tired . But excellent value for money .

Awful. My room smelled like mildew. The bed was like a rock. The room looked old and beat up. The cost was too high for such an awful place. My daughter and niece were another room. The AC and towel warmer were also not working. Their room also smelled of mildew. Light over the mirror was broken. Carpet was stained. Time for an overhaul and a major renovation.

Faulty lights dirty and problems with door keys - I registered a complaint and there has been no response. In addition I called your company for sending me check in info 24 hours after I booked and while I was in transit suggesting that I needed photo id to access the room - if there are specific requirements, you acknowledge these at the point of booking. I was promised a call back from hotels.com - this has not happened either.

Excellent staff. Great location. Reasonable room rates ( a fabulous bargain ).

Although it is hard to complain for the price and it is much better than some hotels, there was an awful lot of noise from something (sounded like banging cables in the wind) coming from outside my room (or within the walls) added to the cold shower most morning, the experience could have been better but for a place just to sleep and for the price, it could have been a lot worse

More could be done to make the air fresher.

We got to our room which was very small and extremely hot air conditioning did not work window did not open we were given a portable fan which did not stand on it one you had to wedge it up did not tilt either light fixture beside the bed was very loose not secured tv remote was missing drawers in units did not open those that did were broken

The hotel is in dying need of an uplift. The bathrooms were rusty, not clean, the curtains held by small threads, old furniture, bad smell in the corridors and the room, the first day my door would not close, also could not use the safe as it was not working, the manager had to take it into his office to keep my valuables while I was out. Nothing happened but I didn’t feel safe at night in the area.

Unfortunately apt 115 had fluff balls in corner of room, a broken bin and broken shower. Also no water. With these factors addressed we would have had a better experience.

Staff were lovely but the bed was the worst I have ever Slept on. The mattress was way too small and had huge gaps on either side. This mattress was clearly not for two people to sleep on. The air con was also extremely loud and rattled all night.

I made a complaint about my stay due to cleanliness and disturbance caused by hotel staff waking me up at 6am. I have still not received any fir of response or acknowledgment of my complaint