Mercure Oxford Hawkwell House Hotel

As always this hotel and its staff did not disappoint. A friendly and personal welcome on the way in, a super comfortable and well laid out room with gorgeous bed, large bath and plenty of space. I use this hotel a lot for business and I would happily use it for personal travel too.

I would like to express my gratitude for the wonderful one-night stay at your hotel. The cleanliness, high-quality materials, and polite staff truly made it a pleasant experience. Thank you for your excellent service.

The hotel is lovely and was decorated stunningly for christmas. It was also nice to walk into town via the canal from the hotel too. We had an issue with the electric in our room on our second night and it took 3 calls to reception and 40 minutes before someone came up to the room. We felt that the customer service on the whole could have been quicker.

Perfect weekend hotel stay, scenic well maintained grounds and buildings, fast efficient check in and clean modern decor and furnishings within. Large room with super king bed clean and modern furnishings and on suite, fridge and large flat screen TV, ironing and hairdryer equipment, extremely comfortable bed and ample pillows with continental quilt. The quietest hotel room I have ever slept in and my stay was on a Saturday night. As much as you could eat self service breakfast with English and Continental options available. With a midday check out time and breakfast available until 11am ideal for a relaxing weekend break. Fantastic quality evening dinner in the restaurant, compliments to the chef and restaurant staff. All hotel staff were friendly and attentive to guests needs, I highly recommend this hotel for anyone looking for a quality no nonsense hotel.

This is a dog friendly property. The property is gorgeous and the service from the front office staff was excellent. Would recommend this to anyone travelling with their beloved fur baby

We stayed here while visiting family in Oxford. The location was perfect for this reason. The staff were very welcoming and helpful. The rooms were clean and comfortable. It is a very beautiful property.

Check in is at 1500 but we areived early as i had a business meeting i thiight id areange at the hotel. The plan was to.have lunch. We waited at the bar for about 10 minutes and there was no one at check out or to service. There was a number of guests waiting to be served. We gave up on drinks and thought we would get started without. Once this was concluded i joined my wife. Again i attempted to get a drink as there was a person behind the bar. I was told that its table service and she would come.across. Over 10 minutes went by and i had to go back over to the bar to then get served. We were the joined by freinds again we waitied at the bar. Which after a period of time the lady told me she had already said its table service so i should wait at my table. Then in the evening the night porter looked like he had ironed his shirt with a toaster was serving drinks which looked an entirly new concept to him which i can fully understand. The night sleep was poor because im not a fan of soft beds but i can only put that doen to my preference. Overall i believe this is a lovely hotel with poor quality of staffing levels. More training needed on how to look after customers.

Lovely staff Though slightly understaffed. Needed an extra person to run between two stations as the bar was often left with people waiting to turn up. The dinner in the restaurant was great. The service was good, but again I felt there should have been extra support. It's a 50 minute walk to the centre of Oxford (definitely worth it as its mainly by the Thames) or a 6-10 minute bus ride.

Great stay at this recently refurbed hotel. Bed in double room was very comfortable, great having both a bath and a shower. Lovely Juliet balcony window with nice view. Hotel very dog friendly which was great for us and our dog. Parking availability was super and hotel only a short walk from bus stop right into Oxford. We also walked in along the riverbank - took about 40mins,

Room comfortable, good size. Lighting a bit dim for reading. Bathroom clean. Products good. Breakfast excellent. Porridge with honey and banana served from kitchen very good. De Caffe coffee lost none of taste.

Stayed one night for business trip. Room was very comfortable (as always) and reception and breakfast staff were above and beyond helpful (as always, and this is one of the reasons I come back so often). However, I stayed in an accessible room, which if you require this facility was excellent apart from the location. Ground floor main corridor with hard floors that bounce sound around. Also right by the lift which means people congragate, talk loudly and bash buttons etc at all times of the night. Then you're woken up by the staff going in and out of the store cupboard from the crack of dawn and the bashing their mop against the walls and doors as they clean the floors along the corridor. As I had already had a disturbed night due to chesty cough, a loud early morning banging on walls and doors was not the gentle wake up I wanted.

Loved this hotel!! 10/10 would recommend! Conveniently located, quiet, overall aesthetic and decor of the room and property is beautiful, and great accommodations for guests looking to be busy traveling around Oxford or just stay in!

Easy access to Oxford either by walking along the Thames tow path (aprrox 2 miles) or hopping on a bus which were frequent.

It was very comfortable and friendly staff. Great breakfast too. Thanks

Room was a great size. Staff were friendly and always greeting you upon entry into the lobby.

Friendly staff, beautiful room, and great location

Good quiet location and handy for bus transit

Nice hotel, nice food, friendly staff

Room excellent, spotless, comfortable bed.

This seems like an older hotel, however my room was updated and very clean. The staff is super friendly and sweet. They are courteous and do their best to make your stay pleasant from checking in to checking out. I recommend this hotel if you are ever in Oxford! Their breakfast is great but most of all is the cheerful, warm welcome you’ll receive from Wendy as you enter the dining room. What a gem she is! I’ll definitely stay here again.