Mercure Tunbridge Wells Hotel

Clean & convenient. Had to pay to park unless a Meecure member which is free and easy so worth doing. Bar not particularly well stocked but room very nice, comfortable and clean. Slept very well, would rexcomend

Staff very kind, parking excellent room very quiet and clean. Hotel could do with a lift for luggage.

Friendly staff and clean comfortable room

A+++ friendly staff and very accommodating. Thank you

Shame swimming pool has closed Good size.rooms.

Staff were amazing, so helpful and efficient

The hotel was vast and had long corridors reminded me of a care home, done the job a little far out from Tunbridge well. Beds where comfortable

The staff were very helpful and friendly. The room was exceptionally clean. Thank you susie kimber

Great hotel Decor a little dated for the Christmas area and horrible tamp smell as you walk into the reception. But other wise stay was great clean staff nice to

the staff where fabulous

The rooms are spacious, the breakfast and dinner was good and the staff were helpful.

The hotel is nice enough, and good value for money given the area. Not in Tunbridge Wells (centre is about a 10-15 minute drive away) but close enough to be convenient. The decor (particualrly the carpets) are outdated, and my room had a slight sewage smell at times. But it was a good place to stay for working purposes.

Easy access good parking, beautiful surroundings, extremely friendly ,helpful staff.

Lovely hotel. Not in Tunbridge wells so need transport. Rooms need upgrading but the staff are lovely and helpful.

Fantastic staff and service.

Easy access and parking. The gardens and facility needs some TLC

After a few bathroom teething problems initially which were sorted very quickly, we were generally impressed. The cleanliness of our room was immaculate (Room 123) on a daily basis. Thank you Viv. Staff were friendly, and special mention has to be made of Amanda and Theresa and the breakfast staff. A highly organised efficient team. A slight drawback was having to work around a coach party for meal timings and, possibly, the young lass behind the bar needed an extra pair of hands to help her in the busy period prior to dinner.

The hotel suits our needs well and we use it frequently in order to see family in Tunbridge Wells but the fact is it is quite scruffy. The swimming pool has been closed for ages too.

Acceptable. Swimming pool and sauna long since gone and no gym - needs facilities

Hotel is a little dated and tired looking and the corridors smell musty. The price isn't too bad for what you get. Room was ok but unfortunately we were on the ground floor which faced onto the courtyard, there was a wedding on that night and the guests use the courtyard until 10pm and the function room is opposite so my bedroom was a bit noisy. The bed was fairly comfortable, shower was hot and the bathroom clean. The carpark is a good size but if there is a function on it's much harder to find a space. A good location to drive into Maidstone and surrounding areas. I'd like to give a special mention to Tom who checked us in and the next day he remembered to ask how our first night was and due to the noise from the wedding he gave us 2 free drinks from the bar and complementary breakfast the next day. Tom went above and beyond to make sure we felt valued and looked after, thank you Tom.