Montcalm Piccadilly Townhouse, London West End

Great stay and friendly staff. Doina was especially helpful with our reservation.

We geatly enjoyed the convenient location. It was walking distance to theaters, dining, night clubs, and even the British Museum.

I arrived fairly later on into the evening as a lone female business traveller. On arrivial the two gentlemen on reception were polite but fairly intense, I was requested to provide ID for them to scan, as a UK resident I do not have to do that and I was not confident for that information to be kept on file. One of the young men also follwed me upto my room, opened my room for me and walked inside to show me the mini-bar, which I hadnt asked for and as a solo female traveller I found quite offputting. Not what I needed at 11pm and I did have to ask him to leave. The room was tidy but overall run down and grubby, bathroom shower and sink needed a wipe doen before use and the hotel linen had marks I guess from long-term use.Hotel is on Shaftsbury avenue which is a fairly noisy road, luckily I had my own ear plugs which helped and is something I would highly recommend. Overall this is 3 star standard, its expensive for what it is and I know of other hotels in the area that are nicer standard, less intense reception staff and overall better value money for the price I paid. Probably wont be back.

Perfect location if you want to explore west end theatres

Great location. Big room, enough for my family of 4

Great location and friendly staff. Had a housekeeping issue on day 1 and they fully resolved the concern. Great job!

Great location, rooms are small, gym is very average need free weights. Had issues with payment, staff were very helpful

A fantastic weekend at this amazing 5 star property. From our check in to check out the staff couldn’t do enough for us. Amazing junior suite on top floor with great views. Very central and convenient for all shopping and dining options. Thank you, we shall definitely be back!

Friendly staff, complimentary upgrade.

The staff were amazing. We turned up early and asked if it was possible to do an early check in after a long haul flight. They were so accommodating. Nothing was too much trouble. Mulled wine, mince pies, water and snacks The location is perfect right next to shopping and theatres. Will definitely stay again.

Very happy with our stay. Location is fabulous - right in the heart of town.

Ideally located, pretty oldish interior very clean and staff super friendly and efficient

Very convenient for restaurants and theatres The lady on reception was friendly and helpful We were given a glass of fizz when we arrived and shown to our room Very clean we would recommend

We travelled to London to have a birthday celebration. We chose this hotel because of its great location, but we did not expect such magnificent service!! We went out during the day of the birthday only to come back to fizz and flowers and a lovely decorated room!! The reception staff and house keeping went above and beyond!!

Surprisingly quiet room, comfortable, clean. Great location. Fruit in the room was a nice touch. Check in took a while as they were busy. The room didnt have any tea bags so had fo call to reception, not a big deal though.

Check in was good. Staff efficient. [I had some trouble finding the hotel because no 'house' number or postcode given, but that's probably my fault for walking too quickly. the entrance is discrete]. Hotel v clean and bed linen clean and dry. En suite tiny but bspotless. Only problem is the TINY room with what was essentially a large SINGLE bed - not a hotel sizze double for sure and it wouldnt have fit in the room anyway. I would stay there again if on my own, but not with my partner. p.s. Lovely quality fruit [free] in room & coffee-making good. Also a safe etc.

Great central location

Overall cannot fault the hotel. Friendly efficient check-in, excellent location, normal city centre smallish room but very small double bed is my reason for a low comfort score.

The property was adequate for our purposes but overall, it was misrepresented and not as clean or amenable as was advertised. The gym and spa were under construction and we were not notified until I asked where it was located. There was mildew in the shower and stains on the carpets. Needs a deep clean and update.

The hotel welcome was lovely and the room touches were great. Unfortunately spa facilities weren’t available and this wasn’t communicated prior to stay, the welcome email still included them. The hotel space was quite tired in places including elements in the room. Had the price reflected this it wouldn’t have been an issue at all, sadly it didn’t.