Stourport Manor Hotel

Comfortable stay with nice big room with full size bathroom with bath. Very good value for money

Not happy with guests or overall Vibe

This was our 5th stay at the hotel,one if the attractions is the indoor pool & spa facilities, but they now charge £5 per head per night which is not made clear on their website or when booking. The room was just to say warm, but you couldn't turn the heating up at all, it was on full. Also now looking very worn and tired, probably because of the times it has changed ownership. This will be our last stay.

My room was very cold, I know the outside temperature was very cold, however the radiator in the room was only warm rather than hot! The shower height was only 5 feet approximately which is ridiculous for anyone over 5 feet tall. Breakfast is out of sorts now, you used to get a cooked buffet breakfast selection, now it is a personal order which adds time on? I've been staying at this Hotel for the last 15 years, it is getting worse

Staff were very friendly but I felt let down by the place. I booked the basic room this overlooked a carpark and on the extension also was freezing I upgraded to a room in the manor this was better but still cold. The room needs your key card to turn on lights and heating. By the time it had heated we went out and it was cold again on our return. The food was average. Overpriced by the ability of the chef to cook it well. Hash browns you couldn't taste any potato they were so overcooked. It was my anniversary and the scallops were very small and overcooked supposed to be on minted pea puree couldn't taste any mint and tasted watery. I go away this time of year often and always have felt warm and cosy. I didn't get this feeling from the hotel apart from pleasant staff.

The staff were lovely, helpful and engaging. We had a lovely Christmas experience, thank you 😊

The beds are not comfy, the rooms are tired, it needs a complete refurbishment

Tired hotel in the middle of nowhere felt like a care home

Booked this hotel as was near west midland safari park - when we arrived there was a massive firework display/ music that wasn’t mentioned on the website when booking / had to move rooms because of the noise with our 1 year old - went to use the pool the next day, was so cold - the heater had not been switched on so we could only stay in 5 - 10 minutes but was still charged full price..

Stay was comfortable. Service in restaurant and at the bar was extremely good. The girls were very professional and polite.

Booked this for 7 people, for 2 nights. Despite 2 phone calls and an email to advise of travelling as two families, with 1 dog each - one dog to go into each room we booked, it was argued that they were not aware of it. Being charged at £25 per dog per night, for what, when you still end up in the poorest category room in the hotel. Plus £25 per dog per night deposit. Rooms and corridors smelled of damp, but room change was denied because of the dogs. We were 3 and 4 people booked per room, but towels and coffees, teas etc only catered for two. On the first night there was no space to sit and relax as a group with children, due to a funeral wake that took place, it was noisy and full of drunk people - the person who was meant to be remembered would have been ashamed. The hotel is advertised "with pool" and picked for that reason but on the leaflet that was handed out at arrival it stated that pool and jacuzzi are available for a fee of £5 per person and £2 per child. Breakfast was mediocre at best and not worth the price charged for it. On a positive note, the bed was comfortable. But overall we feel we have been ripped off. When we addressed the issued to the duty manager, they made it clear that they are not bothered, and "not aware".

Not bad overall. The old manor looks quite imposing but the rooms were nothing to write home about. Pretty standard and quite comfy. I only had a standard room which was OK. The shower curtain in the bathroom smelt and was an unpleasant shower. Sure the premium rooms would have been better but shouldn't account for poor cleanliness

We didn’t like the cancellation RESPONSE (nil) for one of our party - who at 85 had no choice due to ill health - even though we wrote well in time for the hotel to re let. 29th September 2024. We have discovered the hotel charged a guest for two meals - despite the meals being paid for in advance. I want this disposable retrospective charge TO MY GUEST REFUNDING or we will take the matter further.

The room was spacious and I liked the all in one wet room. The building is old so if anyone is outside or loud in the bar you hear it. The one thing to note is the pool is not free - it's 5GBP for each use, which is not quite what was advertised. There's also no lift so you have to carry all luggage upstairs.

We enjoyed our stay overall, the bed was comfortable and we were upgraded to a family room. We were very disappointed with the breakfast, cheap produce, toaster didn't work. Teapots, cups and glasses where very small. We wouldn't stay again.

My stay at Stourport Manor, although a short one, was very comfortable. Hotel facilities were exceptional. Unfortunately, due oversnoozing I didn’t get to sample their cuisine, except their full English in the mornings. It did feel they were maybe short of staff. The staff that I did interact with were very polite and helpful. Overall, no complaints whatsoever, would definitely stay again and would recommend to anyone.

Lovely clean room. Comfy bed. Staff lovely. Couldn't find a lift. Carpark needs repairing. But all in all a good stsy

I can't lie... Definitely not a 4*... When we checked in, we were given a room where the bed had been slept in and there were used glasses everywhere - almost like a Goldilocks situation. Eventually, we were given a room that was "clean", if you ignore the several strands of hair in the bed, grimey shower and the pubes under the toilet seat. Overall, the interior is dated and not well managed. Other than cleanliness, the restaurant was closed on the day we arrived for a private function. Would have been good to know this in advance, or at least offer room service. Instead, a staff member suggested going to the festival they were hosting on the grounds, where we would have needed to pay entry. Separately, there was false advertising with the leisure facilities. On the first day, they closed 3 hours early (bank holiday, although would have been good to know in advance). The next day, we were then told we had to pay £5 per person for a day pass (this is not noted on Expedia). One lady staff member was good - very helpful on the bar. The rest of the staff were joking. I spoke to one as he was fleeing the reception desk, as I had a query about the gym fee. He said I'd need to speak to the manager and that one is on the way, then walked off. Nobody ever arrived. Overall, definitely not a 4 star experience.

Slow in kitchen, breakfast wasn’t great. Room service food left out overnight. In need of refresh. Polite staff who were very apologetic

Cleanliness was lacking, the bathroom was grotty. There was also a music event on that was very loud until late. The restaurant was shut as a result of the event. I think we should have been made aware of this at booking we would have stayed elsewhere.