The Grand, York

Hotels
9.4
/10

Exceptional

1,024 reviews

What Guests Say About Their Stay

richard
10.0
/ 10
We stay every year at least once for a mini break and it is always fantastic. Beds are super comfy, amazing bathrooms, helpful staff. Had breakfast both days this time as it was so good and worth the extra cost. Will be back in the summer for a birthday visit
Rachael
10.0
/ 10
Wasn’t sure what to expect but was very impressed by The Grand - from a friendly check in to relaxing drink in the bar it was all wonderful
Allison
10.0
/ 10
Beautiful hotel full of character. This time we stayed in the modern/new part of the hotel and just as lovely as the original side. The staff are wonderful and helpful, the spa is great, we used the steam room and swimming pool and booked massages as additional extra. Would absolutely return again in Spring.
In the Area
See Map
Station Rise, City of York, England, YO1 6GD

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at The Grand, York is a good choice when you are visiting York. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Grand, York

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Station Rise, City of York, England, YO1 6GD
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Discover More About The Grand, York

Location


Staying at The Grand, York is a good choice when you are visiting York.

About The Grand, York

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Grand, York exclusively for you.

The Grand, York is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Grand, York.

All facilities in The Grand, York

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Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

General

  • Rooftop terrace
  • Banquet
  • Terrace

Business Facilities

  • Conference room
  • Meeting rooms
  • Conference rooms

Food and Drinks

  • Bar
  • Breakfast

Things to Do

  • Spa

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Grand, York

Important Note
  • Fee for full breakfast: approximately GBP 30 for adults and GBP 20 for children
  • Nearby parking fee: GBP 28 per night (328 ft away)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

The following facilities or services will be unavailable from May 1 2025 to January 1 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 11:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Grand, York
207
Number of floors in The Grand, York
5
Another facilities in The Grand, York
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service

Frequently asked question in The Grand, York

What are available facilities at The Grand, York?
There are top facilites at The Grand, York such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Grand, York?
The standard check-in time at The Grand, York is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Grand, York provide breakfast?
Yes, The Grand, York provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Grand, York

Traveloka (2)

Other sources (1,024)

9.4
Exceptional

From 1,024 reviews

Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

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Traveler Reviews The Grand, York

Number of reviews per page
20
40
Top reviews
Sarah
icon-Leisure
Leisure

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Staff efficient and friendly .
richard
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

We stay every year at least once for a mini break and it is always fantastic. Beds are super comfy, amazing bathrooms, helpful staff. Had breakfast both days this time as it was so good and worth the extra cost. Will be back in the summer for a birthday visit
Rachael

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Wasn’t sure what to expect but was very impressed by The Grand - from a friendly check in to relaxing drink in the bar it was all wonderful
Allison

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful hotel full of character. This time we stayed in the modern/new part of the hotel and just as lovely as the original side. The staff are wonderful and helpful, the spa is great, we used the steam room and swimming pool and booked massages as additional extra. Would absolutely return again in Spring.
Sarah
icon-Leisure with Friends
Leisure with Friends

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful hotel with really attentive staff, I only marked down 1 star, as the spa didn’t have areas for seating and the pool was being used by kids, so didnt have that spa feeling. Everything else was amazing
Margaret
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Excellent all round
Justin
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property. Nice rooms. Clean. Walkable to shopping and Xmas market. Very nice staff. Greeted with mulled wine and minced pie. Left early in the morning and had to wait to find someone for Valet. Be aware if in a hurry.
Maxim
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

nice
Jason
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

excellent hotel! Highly recommend, great location, best staff ever! just a great hotel with a great breakfast.
Verified traveler

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Gorgeous hotel, excellent location, brilliant staff. Well worth the money. Will definitely stay again
M S

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Our room was fabulous. Room was roomy & spotless. Bathroom was amazing with a large shower & bath. Food was excellent. They excelled at In Room dining. Highky recommended
Kerry

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Lovely hotel, very clean, big rooms & helpful staff
Sian
icon-Leisure
Leisure

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Loved the spacious clean rooms and helpful staff
Katie
icon-Leisure with Partner
Leisure with Partner

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The Grand was beautiful, a grand hotel indeed. For the price we paid, a movie channel would’ve been good. The aircon was rattling all night also which kept us up but the bed was big and comfortable and customer service was lovely. Christmas decorations and interior was really welcoming and cosy.
Kevin

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Great place would definitely stop there again. Food and drink prices are on the high side, but to be expected from such a lovely place. Staff where great,and it’s the first quite hotel room I’ve had in a while 👍
Chia-Chen Monica
icon-Leisure with Partner
Leisure with Partner

4.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

I expected more from a five-star hotel like the Grand. On the day we checked out, I realized I had forgotten my expensive electric toothbrush in the room but decided to wait until the next morning to call, understanding it was a busy time (during Christmas). To my frustration, the staff claimed they couldn’t find it, and I was disappointed that they didn’t call immediately after the room was cleaned to inform me if anything had been left behind. For a luxury establishment, this lack of care and proactive communication is unacceptable. Guests trust hotels to handle such situations professionally, and it’s disappointing that basic standards were not met. Although I really enjoyed other aspects of our stay, this incident completely ruined my experience with the Grand. I hope they take such matters more seriously in the future.
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George
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Lovely stay at a lovely place
heather
icon-Leisure with Friends
Leisure with Friends

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Excellent hotel, perfectly positioned, lovely spa, brilliant staff, thoroughly recommend
Terance

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Our second stay here in as many weeks, this time for a Christmas away. Once again the staff and service was top class and the food was absolutely amazing. Some of the staff even remembered us from our previous visit. Special mention for Katie on reception who made sure we had the room we really wanted and Dan who was so helpful with his drink recommendations in the Rise Restaurant. The Christmas lunch was fantastic, and praise indeed for the Rise executive chef, the team in the kitchen, the waiting staff and the lady who was managing the pass for working so hard to make sure everyone got fed. I am sure we will be back again.
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Lila
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Best hotel in town 10/10
Number of reviews per page
20
40

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Others 4 The Grand, York

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.