Novotel Paris Est Centre De Conference

They didn’t like the fact we booked via Expedia - they told us so. Room was ok, front staff ok but breakfast staff were very rude. Area around the hotel is very dodgy and unsafe.

Room too small. Toilet was 1 sqm size, my knees could touch the toilet door. Sofa bed very uncomfortable

Did not like the whole atmosphere

Everything ok

The place needs renovation!

Old and dirty

Booked a double room with a fridge only to find out on site that they removed all fridges from their room! Each room has huge curtains but only one small window and the rest is just a wall. I didn’t like the ugly texture all over the walls and ceiling.The safe was broken and unusable. Cigarette burn on the chair, window handle stayed in my hand, marks on shower floor… Room was ok but blah. Wouldn’t stay there again.

The hotel is good. The mattress and pillow was New The price is Good only they charge parking $20 per day.

Quick stay with 2 twin beds. Our bathtub didn’t drain correctly and the shower curtain needs to be replaced. We wished both beds had phone charging outlets, not just one. The lobby area is nice, but the hallways smelled of cigarettes. No pool. About 30 mins to city center by public transit and the train or bus stop is about 7mins walk.

Worst service, had to call 5x for someone to come clean room. Very rude & reception won’t answer calls. No porters so had to drag my own bags to the room. You should refund the whole amount of my stay. My email: micheldo7@hotmail.com

I booked a Novotel Hotel to have a good experience. Firstly, i arrived at 8am, waited for 6hrs at the lobby. 2pm, I stood at the counter for 30mins before I shouted to be attended to. I got to my room, big patch of stain on the rug, several hair strands on the bed. Shower tray waste water not properly draining. I have spent over 600 euros for this bad experience.

Good location near metro for access to Paris. Underground parking (€20/night). Very hot in room (4 people, 10th floor). Sofa bed ok. Super little restaurant ‘Melting Pot’ nearby.

This property is possibly the worst property in Paris. It’s got the worst smell, awful service and the rooms have bed bugs. Please by all means avoid this hotel at all costs. This hotel is the worst,

Very nice, clean and well kept hotel in France. Would definitely stay again if I come back.

Really realli liked the property!

The staff were okay. We booked a room with double bed and sofa bed. We checked-in and when we unfold sofa bed, it does not have matters, instead of getting a new matters, they were asking us to move a room, that's around 1AM. We were tired after travel and had to fight to get a new room. Staff were able to scramble and gave us a new room, but new room does not have soap and fixtures are broken in bath room. The only positive thing with hotel is staff; when we report an issue they will try to address within their capacity.

The quality of the breakfast was not as expected. There were cracks in the wall in the room where paint work is required. I was expecting a bit more than a budget hotel from Novotel. But the room and breakfast felt more like a budget service.

Room AC was not working very well. It is to far from the center of the city.

I don't recommend

It is not a four star hotel in a million years. It doesn’t even reach three stars. The hotel staff have no idea of customer service. Many of them were rude. 1. The key to the room did not work multiple times during our stay and we had to go back to reception and make a line to reactive it. 2. Only few of the elevators work up to a point in which a lot of people wait to go up. 3. Three of four times no one answered the gate door. Not even when the car that would take us to the airport tried to enter. We even went inside to ask the security guy at the entrance to open it and he said he couldn’t in a very rude way. 4. To enter to have breakfast there were lines every day of over 33 people even though there were plenty of empty tables inside. When we asked, they said they were under staffed. 5. The person at check in was not welcoming or friendly at all. He didn’t even pat attention to our questions or try to answer them. 6. Even to leave and pick up luggage at reception you have to do it yourself in the storage room (which shall not happen in a four star hotel). 7. The AC did not work in the rooms and the convention’s meeting halls. 8. The room condition is not that of the four stars the hotel portrays at their entrance. It’s more a two and a half.