Rooms are too small but the staff Was frensily

Great customer service

Amazingly friendly staff, great location

amazing stay, staff members are every helping and friendly. very clean and relaxing room. i definitely coming back here.

Staff was incredibly helpful and friendly

Very quiet and clean.. the beds and bed linen very comfortable .. hotel personnel is helpful and quick.. hotel is ideally located .. for those who enjoying walking great location and also close to transport.. I would certainly go back my stay was for 8 nights and really no complaints .. even had a room on last floor with access to a little terrace … very Parisian!!

Excellent Hotel. Very clean. Updated & modern. Very friendly and helpful staff. Highly recommended.

Very lovely facility staff great

Wonderful smooth stay

Amazingly this Hotel is in the heart of Paris and close to everything I would rate everything 5* until I tried there food in the restaurant I recommend yo save your money and eat outside. When I first walked in I could see the name Christian apparently he’s the head chef of this beautiful hotel, by the way I don’t think anyone eats there as the restaurant was always empty so that’s a big sign I’m still trying to figure out why the food is so expensive.

Excellent location in a clean and comfortable hotel with very good service.

The only thing I didn’t like that the toilet is not in the same room with shower Also the hotel should have car for any urgent drive

Great Property great staff

The stay was absolutely amazing. The hotel was so comfortable we could not have asked for more. The staff was professional and accommodating. The concierge Analiese was especially helpful, she is a total delight. Everyone from the front desk, to the restaurant staff to the bartenders and the cleaning staff were all simply amazing. I will definitely stay at the Sofitel Arc de Triomphe again. Merci

Great team

Nice clean hotel, nice location, competent professional staff. My concern is hotels.com listed my room as having a “city view”. Having a city view and a 5 star rating were my two primary criteria when I was searching for a room in Paris to celebrate our 40th anniversary. When I checked in, I was given a 5th floor room. I questioned the staff….. Are you sure I will have a city view from the 5th floor? I was told this room did not have a city view. I let them know I booked a room with city view, they looked puzzled. I was then shown 5 rooms. Turns out none of the rooms in this hotel have a city view. All the rooms look out directly to the street and directly at the apartment building across the street. Charming building, but in no way shape or form is it a city view. Calling it a street view would be far more accurate and defendable. I then suggested to the staff that in light of the fact that I reserved a city view room and they couldn’t provide one, perhaps they could make it right by giving me an upgrade. That wasn’t going to happen without additional charges. When I was searching for a Paris hotel, I eliminated many hotels that checked the rest of my boxes but did not have city views, even though they had better nightly rates. In short, if you are looking for a hotel with a city view, this is not the place for you. I’ve brought this incorrect property attribute to the attention of both Sofitel and hotels.com, it will be interesting to see if the listing gets revised.

The hotel cleanliness and standard was amazing, the turndown service is a nice touch after being out all day. The breakfast was lovely and the cappuccino’s were good. Staff were willing to go that extra mile and assist when they didn’t know the answer. Great hotel, great staff, clean, fresh and immaculate.

Staff were friendly

We stayed in similar hotels with great amenities but what made the difference for us was the staff. They were professional, yet personable, paid attention to every detail and accommodated us at every turn. I will return to Sofitel Arc de Triomphe whenever I go to Paris in the future

Fantastic location for a short Business stay. The hotel also has the best concierge in Paris. Thank Gerard for all your help in securing a top restaurant on a Saturday for 5 during fashion week!