Hotel Helzear Etoile

I love this hotel being very convenient to all the dining spots and Champs Elysees , Arc di Triomphe. The suite is clean and I love the architectural design!

Staff was very friendly and hotel room was nice

Concierge staff were exceptionally courteous, informative, helpful, and professional - looking!

Slim and Fabienne were great!!!

With kitchen appliances, it’s enough narrow space for skinny people, it’s cleaned, walk able to Arc de Triomphe and Metro Station

I do like the place. Location excellent. The only think that I don’t like is that I book a room with two floors it show a lot of space. And when I got there they gave me first floor with a lot of humidity on the walls. They change the room to a tiny room. I didn’t get the room with two floors as I booked Also they offer airport pick up. But is not free.

Only one think ,back of the hotel kindergarten. Kids makin crayz noise

Very great place to stay, kind staff, central location great room and walking distance to Champs-Élysées and the Arc de Triomphe

Location is amazing, hotel is really lovely, clean and well maintained. Staff very helpful. But the room was tiny with no room to move around when the couch bed was pulled out and there was a school next door so it was very very loud for hours early in the morning with loads of kids outside playing.

We liked the location, staff, room, and the overall experience.

Great location, nice and clean, comfortable bed

This was the worst hotel experience of my life! Do not stay here. I reserved a “two bedroom suite” and the pictures I saw on the website (as well as the price) were reflective of what appeared to be a two bedroom suite. When I arrived at the property, I was charged in full for the five nights I reserved and taken up to the “two bedroom suite”. It was not a two-bedroom suite at all. It was two tiny hotel rooms adjoined by a door in the middle. Again, not reflective of the pictures that are shared on the Expedia website. Immediately I went downstairs and told them there was some sort of mistake and articulated my displeasure. They agreed that the pictures on the Expedia website were misleading but said there was nothing they could do and that I had to contact Expedia. At this point, I had already paid for the hotel in full ($4700 CAD!!) and they were refusing to refund me. I left the hotel (and found a more suitable one) and contacted Expedia for them to tell me that it was up to the hotel to refund me, not Expedia. I am yet to be refunded the $4700 that they charged me for a very misleading hotel room, not to mention I had to pay for another hotel room. The staff was not helpful and quite rude when trying to sort through this issue as was the Expedia representative. I have since escalated this issue to Expedia mgmt. and hoping to get some sort of response and refund. PROCEED WITH CAUTION!!

Location was great and property was nice

We do not recommend. Firstly, we were not permitted to check-in earlier than 3pm even though we understood a room of the type we had booked to be available. Our overall experience was determined by the room we were allocated. The ground floor and front of the building were extremely noisy through the day and night. Street level passers by literally just oustide the bedroom window could be heard clearly, and were able to look into the room unless the curtains were drawn. Inside the building the noise from other guests in the ground floor reception area and the hallway was overwhelming. We requested another room but were told none other was available for the duration of our stay. It would be hard to believe that this challenge had not been raised before with the hotel management. We have stayed in Paris many times before happily at other hotels. This experience was poor.

Very nice hotel excellent staff and very clean.

The room was quite dirty, Wi-Fi never really worked despite taking with the front desk multiple times and had to pay extra data charges on our phones from the Wi-Fi not working.

We really liked the room and the proximity this property had to the places we wanted to visit.

I enjoyed so many things about the property. The service was fantastic, we were greeted with kindness and attentiveness. The staff took us through the normal registry procedures, answered all of our questions and concerns, each room is named after a famous poet, playwright, or ancient literature character. The architecture and interiors were upscale without advertising so. We’d divinely stay here on our next visit.

It’s on a good location, walking distance to several tourist places, shops, and Main Street. Small cozy room, their breakfast Bread was delicious. Staff was friendly.

It was great