Hotel am Augustinerplatz

Good!

Lovely hotel. 10 mins walk from HBF train station. In busy area but at the end of it so very quiet. Room comfort good and got upgraded to suite with Expedia gold status. Very strange though that you had to wait until exactly 3pm to check which made the 3pm shift start busy while the morning person did nothing. Odd bar never had a bartender? Overal nice and would definitely stay again if I was in the area.

4 star? Really? It was ok. No public facilities worth mentioning. Small reception. Dodgy, 80s looking bar that was unsurprisingly always empty. Didn’t mind the very small single room but hanging space minimal. Had to put my coat over the door stay! Pool/gym/spa was 200m away. No tea making facilities. Best was on first morning. Hadn’t pre booked breakfast but turned up 35 mins before buffet closed saying I’d pay and was told I was too late. A straight no! 4 star? Not a chance! Price was reasonable compared to average at this time but now I know why.

SEHR GUT !! Great location. There is a parking garage right next door. Fairly close to train station. Shopping and transportation very close. Rewe grocery store around the corner. Hard Rock Cafe is close by as well. You can get access to a gym nearby as well.

Booked extra large dome suite for 4 nights, paid for on Expedia. Issues: Completed online booking process, including entering passport details which is too intrusive. Despite this, check in still took far longer than normal. Was told I only needed to pay city taxes. Unauthorised charge for full stay (700 ) taken from original credit card, despite already paying through Expedia. Told I need to wait 2 weeks to get this back. As others have said, no info provided on check in. Email sent on day 2 providing wifi password, & One Key activation. Strong smell of ciggarette smoke pumped continuously into the bathroom which filled the room. Extremely unpleasant. Of note: The room is very dusty, there are lots of shiny services and dust comes in through the windows so I can see why the cleaners don't bother. Clean bedding & sinks, although hair found in bath plug hole. Damp patch on sofa and damp hand towel found on checking in. Only one large towel provided. The bath has a low shower attachment so no standing shower. Minimal facilities provided, empty fridge, no soap in toilet, no tea making facilities. Dark room with broken wardrobe light so no way of seeing in the wardrobe or safe at night. Comfy bed, although 2 singles pushed together with 2 single duvets may not suit some. The room may be sound proofed but windows are not, located on main road near fire station. Pros: Receptionists polite and keen to rectify what issues they can, providing towels and pillows on request.

Good location. Poor checkin, made everyone queue and wait for exactly 3pm. We had exposed wires, workmens stuff in corridor all weekend. Room service poor, dirty floors n surfaces

Very clean and comfortable room. My only complaint would be how the shower was laid out, it was very easy to get water all over the place, but since I was traveling abroad maybe that's just how they are over there?

Dirty rooms. Not cleaned properly, hairs in bath and not daily cleaned even though asked. Very dusty and dirty and stains on couches. Yuk!

.

Helpful staff

Nice and clean, friendly front desk, card secure elevator, in room air conditioning, and convenient location- 15 minute walk on Höhe Straße to the Hauptbahnhof.

Good pool and location

Good location in central Koln 15 mins on foot from the central station...our room was big and had a functioning AC The room was full.of dust and spiderwebs - lack of professional cleaning - minimum amenities in the room - WiFi was really bad adn didnt cover the entire room on the second floor! They didnt have the complimentary bottle of wine so they offered 2 glasses of white wine instead. It's not a four star hotel...needs a lot of improvements

The location was good

Good location. Hotel is dirty. I told them about a dirty personal disposable item outside of my door in the hallway and the cleaning service or maids never picked it up. I told the front desk on two consecutive nights. I also asked the maid to leave a box of tissues in my room because the box in my room was empty. She was near my room and said she would handle. Never did. I would not return.

I booked this hotel very last minute, but glad I stayed here. It is centrally located and the rooms are quite nice and clean, the staff is also very friendly and helpful. If I come back to Cologne, I would stay here again.

Appreciated the check-in person staying late to accommodate our late arrival. Liked the spacious room and location. Appreciated the a/c. Hotel needs to supply basic amenities- no body wash or soap for shower. No wash cloths. No iron. No bottled water in room. These are basic amenities to be expected. Room was not cleaned after first night.

*

Stay was relatively okay. My room had very poor WiFi signal and that prompted me to roam through out my stay. Also my keycard stopped working before my check out

Excellent location. From the Neumarkt station of U-Bahn, take the exit for Hohe Str. As soon as you exit the U-Bahn station, the hotel is literally 10 seconds away. The staff were very friendly and helpful. They came across as cheerful and polite. There are dozens of restaurants within short walking distances. The hotel is in the middle of a busy shopping district and hence there are several store options within short walking distances. The hotel itself looked nice. The room was a bit on the smaller side (compared to US hotels) but that's the norm for most European hotels. Overall, would stay there again.