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The Fontenay
Hotels
9.6
/10
Exceptional
438 reviews
What Guests Say About Their Stay
Julie
10.0
/ 10
Four days of pure luxury. We upgraded to the Europa suite and it was the most magical venue for Christmas. We enjoyed a magnificent Christmas lunch, delicious breakfasts and wonderful room service meals. The staff were absolutely phenomenal. We really don’t have enough superlatives for our stay at the Fontenay. Worth every penny!
KEITH MORGAN
10.0
/ 10
Excellent property , rooms have very high level of detail . Good food and very attentive staff!
junida
10.0
/ 10
Our family had an absolutely perfect experience at The Fontenay. What set this experience and hotel apart from the rest, is the attention to detail in each step of our stay, from the hospitality of the team to the polished atmosphere and delicious bites. Everyone has been so welcoming however a special highlight to Lukas Sarnow. He has been so above and beyond and every second of our stay. He is the embodiment of GREAT HOSPITALITY. His patience, his attitude, his knowledge, his gentle manner have been a delight. If you are planning a trip to Hamburg you should definitely consider The Fontenay.
In the Area
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Fontenay 10, Eimsbüttel, Hamburg, Germany, 20354
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in The Fontenay
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Fontenay 10, Eimsbüttel, Hamburg, Germany, 20354
Discover More About The Fontenay
Location
The Fontenay is located in area / city Eimsbüttel.
About The Fontenay
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Fontenay exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at The Fontenay.
All facilities in The Fontenay
Others
Things to Do
- Shops
- Outdoor pool
- Indoor pool
- Garden
- Spa
- Library
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
General
- Lockers
- Smoking area
- Banquet
- Reception hall
- Terrace
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
Business Facilities
- Meeting rooms
- Computer station
Kids and Pets
- Babysitting with surcharge
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Fontenay
Important Note
- Fee for cooked-to-order breakfast: approximately EUR 42 for adults and EUR 21 for children
- Airport shuttle fee: EUR 175 per vehicle (one-way, maximum occupancy 2)
- Valet parking fee: EUR 35 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
- This property accepts credit cards, debit cards, and cash
- This property uses wind, solar, and geothermal energy, plus eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. The property’s Lakeside Restaurant is closed on Sundays and Mondays.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Fontenay | 130 |
Number of floors in The Fontenay | 5 |
Another facilities in The Fontenay | Shops, Outdoor pool, Indoor pool, Garden, Spa |
Frequently asked question in The Fontenay
What are available facilities at The Fontenay?
There are top facilites at The Fontenay such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Fontenay?
The standard check-in time at The Fontenay is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Fontenay provide breakfast?
Yes, The Fontenay provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Fontenay
Other sources (438)
9.6
Exceptional
From 438 reviews
Cleanliness
9.8
Room Comfort
9.8
Service and Facilites
9.6
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Traveler Reviews The Fontenay
Number of reviews per page
20
40
Top reviews
Verified traveler
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Overall the hotel property was excellent! The rooms were spacious and very modern -incorporating best of class technology for room controls. The service for the restaurant could be improved - as we felt the waiters were not well versed with the menu and might not be as trained. We didn’t understand what the purpose of the bar at the atrium when the waiters still had to go to the rooftop bar to get drinks. Our toilet rolls were replaced when the rooms are serviced which felt unnecessary. Loved the spa which was great for rewinding after the 2 weeks road trip we just did.
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Julie
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Four days of pure luxury. We upgraded to the Europa suite and it was the most magical venue for Christmas. We enjoyed a magnificent Christmas lunch, delicious breakfasts and wonderful room service meals. The staff were absolutely phenomenal. We really don’t have enough superlatives for our stay at the Fontenay. Worth every penny!
Read More
Daniel
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Loved the Hotel and the Service.
Kimy
Leisure
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Overall stay was exception and in a beautiful city!
Suzanne
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Staff was so helpful and thoughtful.
Bijan
Business
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Great hotel
KEITH MORGAN
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Excellent property , rooms have very high level of detail . Good food and very attentive staff!
Julia
4.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
I arrived at 4 PM and was told my room wouldn’t be ready for another 45 minutes. I came to Hamburg to visit my grandma in the hospital and would only be here for one night so this was incredibly frustrating. I had to unpack a change of clothes from my luggage in the lobby and then go to the spa to change. Once I returned they offered me a room on the 1st floor which was designed for someone in a wheel chair, so all the countertops were uncomfortably low. At this point I was so late to get to the hospital I felt forced to take it. Very bad experience and I will not be back again because of it.
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ALAEDEEN
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Amazing
junida
Leisure Family
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Our family had an absolutely perfect experience at The Fontenay. What set this experience and hotel apart from the rest, is the attention to detail in each step of our stay, from the hospitality of the team to the polished atmosphere and delicious bites. Everyone has been so welcoming however a special highlight to Lukas Sarnow. He has been so above and beyond and every second of our stay. He is the embodiment of GREAT HOSPITALITY. His patience, his attitude, his knowledge, his gentle manner have been a delight. If you are planning a trip to Hamburg you should definitely consider The Fontenay.
Read More
Jason
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Great hotel, just way out of the way and distant from main shopping
Anemona
Leisure with Children
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Luxurious property, high end technology, gorgeous grounds and perfect amenities. The stuff was friendly, professional and very courteous . Everything was perfection.
George
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Outstanding property overall and this was our third stay in a year! The one issue that we found relates to the “family policy” of allowing screaming kids, even under 10 years old, in the spa area including the sauna and steam room, until closing at 10PM !! This policy definitely needs to change with a time limit for kids accessing the spa / pool area to maximum 20h in order to allow adults relaxing quiet time to enjoy!
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Yaktiel
Leisure
10.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
It was uniquely placed right by a very easy jogging, walking , and cycling route and near the water. The building itself is the most aesthetically pleasing design with beautiful windows everywhere. I really don’t know how to put it in words but it was the best hotel so far of the many 5 star hotels I have stayed at.
George
Leisure with Partner
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
Second stay in six months!
Excellent location. Modern
Superb spa. Best hotel in Hamburg
Hans
Business and Leisure
2.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
Beautiful modern hotel in arguably the best residential area in Hamburg , right on the Alster lake. Fantastic choice at breakfast , hot dishes are prepared in the kitchen and delivered to your table piping hot which is not always the case with a buffet. Freshly made carrot and apple juice. Light switches in the room are very modern and not easy to operate Very expensive dining but fresh ingredients and value for money if you can afford it
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Peter
Leisure with Partner
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
Superb hotel on every level, one of the best we've stayed in.
LEIGH
10.0
/10
Reviewed 86 week(s) ago
Hotels.com verified review
Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era!
We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different.
Position on the lake was perfect.
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Hadeel
Friends and Family
10.0
/10
Reviewed 97 week(s) ago
Hotels.com verified review
Honestly i can say this hotel is one of the best hotel un europe if we exclude UK.
So modren and spacious with great services.
Highly recommended.
Mark
Business and Leisure with Partner
10.0
/10
Reviewed 98 week(s) ago
Expedia Group verified review
Property is superbly located on the Aussenalster in Hamburg. Wonderful walks around the lake, superb connectivity to the inner city, and the short distance from.Eppendorf. My only beef is that the gym doesn’t open up early in the morning.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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