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Castello City Hotel

Name: Castello City Hotel
Address: 62 Martyron 1, Avenue, Dimos Heraklion, Nomós Irakleíou, Crete, Greece, 71304, 62 Martyron 1, Avenue, Crete, 71304, Greece

Hotels

7.8

/10

Pleasant

451 reviews

What Guests Say About Their Stay

Robert

10.0

/ 10

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.

Dimitra

10.0

/ 10

Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.

Maribel

10.0

/ 10

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.

In the Area

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62 Martyron 1, Avenue, Dimos Heraklion, Nomós Irakleíou, Crete, Greece, 71304

Main Facilities

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Castello City Hotel is located in area / city Dimos Heraklion. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Castello City Hotel

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62 Martyron 1, Avenue, Dimos Heraklion, Nomós Irakleíou, Crete, Greece, 71304

Discover More About Castello City Hotel

Location

Castello City Hotel is located in area / city Dimos Heraklion.

The hotel has a very good location, also near the Nikos Kazantzakis Airport (HER), which is only 5.14 km away.

The hotel is located only 1.87 km away from Heraklion Port.

There are plenty of tourist attractions nearby, such as Aquaworld Aquarium within 24.17 km, and Watercity Waterpark within 11.9 km.

About Castello City Hotel

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Castello City Hotel exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Castello City Hotel.

All facilities in Castello City Hotel

Bar, Cafe and Lounge

Functional Hall

Common Space

Lobby

Exterior

Hotel Services

Laundry service
Express check-in
Welcoming drinks
Tours
Wedding service
Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Public Facilities

Others
Restaurant
Safety deposit box
Coffee shop
Coffee/tea in lobby
Elevator

Business Facilities

Meeting facilities
Conference room
Business center
Conference center
Conference rooms
Computer station

General

Rooftop terrace
Parking
Terrace

Food and Drinks

Bar
Snack bar

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

Accessibilty

Accessible parking

Shuttle Service

Airport transfer (surcharge)

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in Castello City Hotel

Important Note

Airport shuttle fee: EUR 15 per vehicle (one-way)
Late check-out fee: EUR 25 (subject to availability)
In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 17 and up, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - Before 11:00
Available rooms at Castello City Hotel	68
Number of floors in Castello City Hotel	5
Another facilities in Castello City Hotel	Laundry service, Express check-in, Welcoming drinks, Tours, Wedding service

Frequently asked question in Castello City Hotel

What are available facilities at Castello City Hotel?

There are top facilites at Castello City Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Castello City Hotel?

The standard check-in time at Castello City Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00

More Reviews from Other Guests in Castello City Hotel

Overall Ratings & Reviews Castello City Hotel

Other sources (451)

7.8

Pleasant

From 451 reviews

Cleanliness

8.0

Room Comfort

7.4

Location

7.0

Service and Facilites

8.6

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Traveler Reviews Castello City Hotel

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Top reviews

Gregory

Leisure Family

6.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Horrible parking arrangement.

Xiaoxu

Business and Leisure

2.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Overall the service is not good

Darren

2.0

/10

Reviewed 31 week(s) ago

Hotels.com verified review

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.

Robert

10.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Dimitra

Leisure Family

10.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.

Jose

Leisure with Children

4.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

No pool, room very small.

Maribel

Leisure

10.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

Satish W

10.0

/10

Reviewed 77 week(s) ago

Hotels.com verified review

Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.

William

Leisure Family

10.0

/10

Reviewed 84 week(s) ago

Expedia Group verified review

A fine hotel for the price. Close to everything.

Judy

Business

4.0

/10

Reviewed 108 week(s) ago

Hotels.com verified review

I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.

Assaf

8.0

/10

Reviewed 112 week(s) ago

Hotels.com verified review

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.

Yani

Leisure Family

10.0

/10

Reviewed 118 week(s) ago

Expedia Group verified review

Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.

Felipe

6.0

/10

Reviewed 184 week(s) ago

Hotels.com verified review

The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy

Verified traveler

10.0

/10

Reviewed 186 week(s) ago

Hotels.com verified review

The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!

Adam

Leisure Family

10.0

/10

Reviewed 187 week(s) ago

Expedia Group verified review

Good location, and pretty economical. Nothing special but it does the job and the staff were very accomodating and nice.

Verified traveler

10.0

/10

Reviewed 187 week(s) ago

Hotels.com verified review

Good stay

David

Friends and Family

8.0

/10

Reviewed 193 week(s) ago

Hotels.com verified review

Nice hotel just outside the Heraklion historic wall. Short walk or cab drive into the harbor area. Great staff and good value for money!

Verified traveler

6.0

/10

Reviewed 197 week(s) ago

Hotels.com verified review

For the price and comfort, this hotel was a great stay. Rooms are cozy and comfortable. The rooftop restaurant is lovely and has great views. The only negatives about the hotel are the location is not ideal if you are looking to walk into the city or the port and the parking is offsite. Other than that, lovely staff and stay for a great price.

Kimberly

Friends and Family

8.0

/10

Reviewed 201 week(s) ago

Hotels.com verified review

Nice hotel. In busy part of Heraklion and not the easiest location to drive to. Parking not right on site, but very friendly staff willing to help you with anything

Victor

8.0

/10

Reviewed 238 week(s) ago

Hotels.com verified review

Incredibly polite and professional staff, and well situated in Heraklion. The room floor could have been cleaner as we noticed dust and grains. Another thing to note is that you can hear much of the traffic outside so if you can’t handle noise, do consider a hotel in a quiet spot.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.