Hotel reception could have been more communicative, dining was satisfactory but did not have enough selection but staff was excellent

Fantastic experience! The reception staff were incredibly friendly and customer-focused, making the check-in process seamless. The hotel was spotless, and the room service team was accommodating and always cheerful. The location is excellent, with plenty of shops and eateries nearby, and it’s only about a 20-minute drive from Mumbai International Airport. I would definitely book here again!”

It was lovely experience

Great place to stay however noisy at morning due to busy streets

Perfect place to be outside home

The staffs are welcoming

I was surprised to see my room that was so big for a solo traveler and decorated with balloons such as a birthday party. I arrived there at 3 am and checked out at 9 am. The room was too good for such a short stay.

They need to mind non- indian guests. Cook foods less spicy for international visitors.

This property is fine if you want to be close to the airport. The driver day tours from this hotel are good prices.

Very good service, the rooms are very clean, airport shuttle is part of the service

It was just for a day.The rooms were a bit noises.Howeverreally tidy and clean.There was a free shuttle to the airport to which they even sent a wake up call themselves.

Nice hotel with affordable price must stay 😊😊😊😊😊

This hotel is completely misadvertised and operates like a 3-star hotel, as opposed to its 4-star listing on Expedia. There is nothing "luxurious" or comforting aside from the free airport ride to and from the airport. The rooms are dingy and worn down. Some furniture had an old used odor. Despite the poor interiors, reception staff and porters were friendly and thoughtful. We had to change rooms due to a party on the floor above. Walls are paper-thin, so with the loud music, the entire room along with the furniture vibrated and shook like a dance floor. The staff kindly relocated us to a room on a lower floor, however, our new room was a smoking room (original room was non-smoking), so all the furnishings smelled of cigarette smoke. The room configuration is strange. Dividers between the room and bathroom were very thin. Towels and toilet paper are rough; bed was firm; and hot water was very limited (warm showers got cold very fast). On a positive note, the toilet flushed without issues, the rooms had free bottled water, and the TV had a good selection of channels. WiFi runs on an unsecure network, the connection is very poor and very slow. Breakfast is simple but tasty: idli, sambar, aloo, fries, eggs. Coffee, chai, and fresh juice were offered for beverages. Thankfully we only stayed one night between flights. Stay here if you want a friendly staff and simple breakfast; and don't mind thin walls, odorous furniture, minimal ambiance, and small amounts of mold.

Excellent service, will stay there again for sure , whenever i visit mumbai , best hotel !

Location is a big plus, but room allocation and room preparation is not good. . I had a late check-in 20-25 minutes before midnight, which was already informed to front desk. Despite I was moved to other room in the morning around 8 am. This was bit insulting, especially I had 19 hours of travel. In this competitive age, customer typically get compensated in some form. . The earlier room had a lock for namesake. The new room was not equipped with enough toilet papers. . Couple of pluses are good restaurant and my incoming and outgoing calls were arranged well.

Nice, close to where I needed to be. VERY CLEAN, I WAS SO IMPRESSED. Hospitality EXCELLENT

Ideal for transfer from airport. Collected and dropped off. Food was good.

It didn't really live up to my expectations but that's not to say it was really bad, just needs some improvement. Overall my stay was OK, the bed was comfy, the bed linen felt of good quality but looked pretty awful, mine had a huge fading stain all over one side of it, not attractive. The shower wasn't the greatest, the water seemed to just trickle out, there was a switch on the wall to heat the water up, the cleaner switched this off daily which was a bit annoying. 2 bottles of water were supplied daily which was very welcome, there is a fridge into which I would have loved to chill the water - but mine didn't work, that is to say it was switched on and made a fridge noise .. but didn't really cool in any way. The WiFi went off completely a number of times, sometimes for whole days. The water went off completely but was back working within the hour once I'd reported it. The door lock was pretty difficult to use, sometimes took me a few minutes to get into the room depending on if it fancied reading the keycard or not .. they did replace the lock during my stay. I was on the fifth floor, they had parties on the sixth (roof terrace) music boomed till late at night at weekend, the clean-up the morning after woke me at 6am. There is a conference room on same floor, unfortunately this was booked for some inspiration event by a company for its staff during my stay .. listening to people screaming "Who can do it?" - "I can do it!" top note all day was very tiresome :(

The Dragonfly is convenient for the airport and provided pick-up and drop-off making it the perfect transit hotel. Unfortunately, everywhere apart from the airport is a taxi ride away!

Insipid Food, staff bad, checkin not great. room uncomfortable.