InterContinental Hotels MARINE DRIVE-MUMBAI, an IHG Hotel

Exceptional comfort and service. Our suite was fantastic. Rooftop bar was extremely enjoyable. Airport car service was perfect. Staff accomodated our unusual schedule perfectly without issue. Will definitely return.

Best hotel

Dipesh and team were wonderful. They went above and beyond to make our stay comfortable. Even added some perks and complimentary upgrades! Wonderful staff. The view from our room was absolutely gorgeous. Would definitely recommend to my friends and family. One area of improvement - I wish they would allow hotel residing guest to make reservations at the dining places, especially when guests pay to enjoy the view. One of the reason I picked this hotel was for dome. But couldn’t get a preferred seat so was a bit let down.

Fine hotel very friendly staff

A quaint property that soothes the body and mind. Comfortable bedroom with an excellent view. Friendly and helpful staff . You can't go wrong in choosing this hotel. I will definitely stay there again during my next visit to Mumbai.

It was nice

It was nice but not great . Not value for money

Hospitality was excellent, comfortable room and amenities. Recommend for anyone needing to have good standard stay in South Mumbai

We had our wedding here and everything was beautiful

Wonderful property! They also are well placed on Marine Drive. Highly recommend booking here as I was able to see the sunset from my room which was lovely.

Excellent customer service.

Good place to stay

Wonderful staff & excellent level of service.

Staff were excellent and very attentive. Location right on Marine Drive so good area for walking

Superb service, helped us check-in early too. Our room was spotless. Our sink broke during our trip and whilst we were out for the day a new one was installed. The staff are very attentive here too. Breakfast options at Intercontinental Mumbai offer a wide variety. The rooftop bar also offers great views of the bay. We would stay here again!

My husband and I booked the king suite for our wedding night and were extremely disappointed in the staff. The service was terrible and we were surprised since we expected the intercontinental to be one of the better hotels in Mumbai. Although the room was beautiful the employees are not trained properly. We did not have coffee cups in our room. The In room dining menu was not linked to a website and the website had a lot of typos. We only stayed for 9 hours after our wedding and had multiple bad encounters in such a short stay but the worst was that we had dropped of a bottle of Dom Perignon the day before the wedding and requested to have it stored in the fridge and when we came on our wedding night we wanted to have it with the glasses and a bucket of ice. We had called before dropping the wine off explaining our request, we explained the request again when the bottle was dropped off and then even after dropping it off we called again to confirm that the bottle would be stored in the fridge. That night after our long wedding we were not congratulated by the staff and were given the champagne warm. We were very upset as you would imagine a hotel of this caliber would know that a wedding night bottle of Dom Perignon would want to be enjoyed cold. This is something we won’t be able to get back. No effort was taken by staff to make our wedding night special, not a note, a word or a rose and our request for cold champagne were ignored. Embarrassing service.

The front desk staff were great and tried to help me get my luggage from delhi to goa. However, the biggest misses for this stay were 1) woke up at 3am to banging noises from ceiling, when shared with supervisor, i had to send whatsapp video as proof and then they didn’t make a fair compensation 2) they gave me a 2nd floor room that directly faces another old building, i did not feeling comfortable as a female guest changing in that room, they should be more considerste of their guests’ privacy. 3) breakfast buffet was great but the dome’s food was mediocre (music and cocktails were great), lunch menu was so-so 4) pool was closed for construction while I was there

The pleasant, courteous and professional comportment of the staff. This create a uniquely agréable and welcoming atmosphere. The variety and quality of the food was generally very good. We have no negative comments or suggestion for improvement.

Good kitty, very friendly staff

pretty good access