Would not recommend anyone to stay here. The area is dirty and so is the hotel. The reception staff were unhelpful and have very clear problems with communication and decent customer service. I encountered several issues. Check in took almost two hours. They tried to charge my sister city tax even though she had already paid this on her booking. Our bedroom had scaffolding right outside and we were only moved once I complained. Bed sheets were dusty and the rooms had a smell. Very disappointed with my stay.

Bar service was poor. Staff not very attentitive. Cleanliness / state of rooms not very clean. For the money paid and star rating of the hotel, would prefere another property next time

Disappointing. We had high hopes for this hotel as we were staying for a friend's wedding. Check-in was slow despite a number of staff being on the desk. When asking if we could speed up check-in as we were attending a wedding, we were asked to join a different queue. Eventually the woman managing wedding check-in agreed to check us in. Bags were meant to be brought to the room. We waited but eventually got the bags ourselves. Dirty! The hotel floors and rooms were dirty. They had not been vacuumed properly if at all, and the sheets had blood stains on them (noticed late at night) Gross. I did not feel like the hotel was taken care of. Rooms are dated. Hotel is also dated and needs refurb. Peeling paint etc. We enjoyed the wedding as was catered by outside caterers. Overall, I would not stay here again in its current state.

Lovely stay thanks

Staff was great. Property is old. Lot of noise due to repairs they were doing at property

Service was terrible it took them 2 hours just to send a their address to be written on a paper. We asked for coffee mugs every evening and it took them over an hour to get us coffee mugs and plates to us. Lastly, the bed sheets were absolutely filthy with huge red marks on them! Not worth paying for this hotel considering how expensive the stay was just for 4 days terrible service overall 4/10 service

The Novotel Mumbai Juhu Beach has an impressive room service menu; it would be even better if they could have provided what we ordered. Just "not available" was the disappointing answer to the items we chose. Reception staff were helpful; Diego the front of house valet was the most exceptional member of staff we met. Super-helpful, kind with a wonderful demeanour. He is an asset to the hotel.

On arrival, our check in was prompt. The bedroom did not have a remote for the T.V called the reception, they said an engineer will come to our room. 15 minutes later, the engineer arrived and said he will get a remote and walked away. 20 minutes he came back with a broken remote. He then went away again and said he will get another remote. He did not return.. I called the reception and they said the engineer will be back in 5 minutes. Guess what? No engineer. Eventually fuming i went down to the reception desk and asked what is the problem, it has been one and half hours since I asked for a remote! The receptionist had no credible answer. I asked for the manager on duty. They said he was busy. Eventually one staff called the manager, explained what had happened. I was then asked to return to my room, where yhe manager will meet me. 10 minutes later the manager indeed arrived, with a new remote and full of apologies. Later in the evening, I requested 2 bath towels. After 45 minutes and three calls to the reception, one bath towel is delivered. Eventually after 10 minutes, I receive two bath towels. Finally, following morning, just before checking out, our room safe doesn't open. Anyway that was sorted swiftly. In general very disappointed ...

Very disappointed. The bed itself was old and same with bedding.

Clean with not so clean room carpet. Old property

From the day we arrived we were not greeted warmly and the room we were given was filthy and had a horrifying smell. Everything from the safe, cupboards, fridge, wastebin and toilet tissue holder was faulty/broken. The bathroom dehumidifier was not working or on so the entire bathroom was mouldy. We asked for a new room and was small improvement. You have to ask and wait 2 hours for water or fresh towels which should be done during cleaning. To enter the bar we were rudely shouted at and handled to pay extra 2000 rupees (£20) just to sit inside despite us saying we were guests at the hotel. The location is convenient but not worth the insult and hassle. Better staying at sun and sand or marriot!

Great place to stay

Great staff, clean hotel. Just needs some maintenence in the rooms with broken lights and broken tiles in the bathroom.

They made me checkout late , and I loved it

Great hitel

hotel bathroom dirty mold breakfast service was bad food was ok need total upgrade for hotel as per price . thanks Alpesh

Th

Clean and comfortable stay in Mumbai

The room was noisy and was dirty when I checked in. I requested to be moved to a higher floor or be upgraded, but both could not be done. The staff at the buffet breakfast and the gym were helpful.

All desk staff are so rude and un helpful. Cleaner staff amazing and friendly.. Maybe management should swap staff roles, it would be a massive improvement!