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Ascott Waterplace Surabaya

Name: Ascott Waterplace Surabaya
Address: Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126, Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Jawa Timur, 60126, Indonesia
Rating: 8.8

Apartments

8.7

/10

Very Good

2,285 reviews

What Guests Say About Their Stay

Bedroom (6)

Bathroom (6)

Surroundings (5)

Ambiance (5)

Fanny

9.1

/ 10

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

Viana A.

9.4

/ 10

the room is awesome..simple but complete. we enjoy our holiday.. the facilities is good but fortunately the variant of breakfast menus are slight for five star hotel.

Guest

9.7

/ 10

The accommodation is big place, clean, homey. The Furniture is complete, stylish, modern. My Family love to stay in here. Facility is good. The female staff is polite and friendly. Thank you Ascott...Thank you Traveloka for this staycation🙏🙂

Stephaniep Stephaniep

8.8

/ 10

Apartment was spacious for a one bedroom apt. Room was good, bed was comfy. Breakfast was ok not a lot of choice. Location was perfect as very close to PTC. Staff was friendly

Howiningsih A.

8.5

/ 10

Great surroundings and environmentally friendly for family vacations.

In the Area

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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Experience the luxurious ambiance of Ascott Waterplace Surabaya, a perfect destination for both families and solo travelers. Located in the vibrant western part of Surabaya, this haven offers an inviting ambiance with easy access to lively attractions and diverse local cuisines. For shopping enthusiasts, nearby malls within walking distances such as Pakuwon Mall and Fairway Nine Mall provide endless retail therapy opportunities.

Available Room Types in Ascott Waterplace Surabaya

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What's around Ascott Waterplace Surabaya

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Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126

Discover More About Ascott Waterplace Surabaya

Overview

Unique Selling Point

Indulge in exclusive amenities, including a serene swimming pool and the convenience of a delectable breakfast takeaway. Retreat to spacious rooms featuring modern comforts like air conditioning, complimentary Wi-Fi, and refreshing rain showers. Some rooms offer stunning panoramic views of the city and pool, adding a touch of elegance to your stay.

Facilities

The fully furnished apartments are all air conditioned and has a living room with sofa, a flat-screen TV and a DVD player. The bedroom is fitted with a personal safe, a wardrobe and a desk. The fully equipped kitchen comes with a refrigerator, induction stove, electric kettle and microwave. The en suite bathroom has a bathtub, hot/cold shower and hairdryer.

Things to Note

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of Rp 500,000 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

All facilities in Ascott Waterplace Surabaya

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
DVD player
Hairdryer
In-room safe
Kitchenette
Microwave
Refrigerator
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Multilingual staff
Newspaper in lobby

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Public Facilities

Parking
Coffee shop
Elevator
Breakfast restaurant
Room service
Safety deposit box
WiFi in public area

Food and Drinks

Restaurant with AC
Breakfast
Buffet breakfast
Continental breakfast
Dining area

General

AC
Non-smoking room
Swimming pool
Smoking area
Terrace

Things to Do

Children play area
Fitness center
Outdoor pool
TV lounge
Waterslide

Business Facilities

Computer station
Meeting facilities
Photocopier
Projector

Accessibilty

Accessible parking
Wheelchair accessible

Family-friendly Facilities

Children pool

Transportation

Area shuttle with surcharge

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in Ascott Waterplace Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 11:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Ascott Waterplace Surabaya	182
Number of floors in Ascott Waterplace Surabaya	33
Another facilities in Ascott Waterplace Surabaya	Bathrobe, Bathtub, Cable TV, Desk, DVD player

Frequently asked question in Ascott Waterplace Surabaya

What are available facilities at Ascott Waterplace Surabaya?

There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Ascott Waterplace Surabaya?

The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00

Does Ascott Waterplace Surabaya provide breakfast?

Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Ascott Waterplace Surabaya

Overall Ratings & Reviews Ascott Waterplace Surabaya

Traveloka (2,285)

8.7

Very Good

From 2,285 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.2

Location

8.9

Service and Facilites

8.8

People often mention about Ascott Waterplace Surabaya

All

Wifi (4)

Room Space (4)

Bedroom (4)

Bathroom (4)

Family Friendly (3)

Staff Friendliness (3)

Check-in/out Time (3)

Ambiance (3)

Hotel Area (3)

Surroundings (2)

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Traveler Reviews Ascott Waterplace Surabaya

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Customer reviews

Arie W.

Staycation

10.0

/10

Reviewed 8 week(s) ago

Enjoying the stay So clean and comfy

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Accommodation's Reply

08 Mar 2025

Dear Arie W, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

R***o

6.6

/10

Reviewed 13 week(s) ago

First of all the check in time is delayed until 6.30PM, and the reservation is giving a complimentary for 3 people Break fast for 3 days (until me and fam check out), when the second day coming 3 pax BF is good but at the 3rd day they say that the complimentary suddenly change to 1pax 1 day, and they said I already take the 3 days because yesterday we took bf 3pax, its very dissapointing, they don't keep their words about the complimentary, very not recommended!

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Accommodation's Reply

03 Feb 2025

Dear Mr. Rio Ananta, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We sincerely apologize for the disappointment and inconvenience you have experienced. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Monica Sihombing Guest Service Manager

b***a

Staycation

9.4

/10

Reviewed 14 week(s) ago

Very worth it for the family

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Accommodation's Reply

26 Jan 2025

Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

A***y

9.7

/10

Reviewed 17 week(s) ago

The check in service was fast and very friendly. Housekeeping was also

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Accommodation's Reply

04 Jan 2025

Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Guest Service Manager

J***n

Leisure

9.4

/10

Reviewed 27 week(s) ago

Crazy, this is how rich people live. From the beginning, all the staff were very welcoming, friendly and helpful, especially the receptionist or CS who explained the rules of staying, procedures, facilities and others in great detail. We booked a single room, but when we arrived at the location, the room was full, and we were given a much better upgrade with a double bed room without adding any, so the kids could sleep in their own room, so my wife and I could be alone in our own room, the best solution. The pool is large and has various types for babies, children, adults, there are all playgrounds, it really suits the name waterplace, it's really a place to play in the water, but for the record when we went there, there happened to be 1 part that was being repaired, but it's still OK, great. Basically everything is The Best here, privacy is also OK, facilities are more than OK, The Room is The Best. Unfortunately, we didn't take breakfast, because Pakuwon Mall is just across the Lobby, so we decided to eat and walk around Pakuwon Mall, because we only need to walk across and we've arrived. Anyway, this year's anniversary vacation was The Best, I didn't choose the wrong place. Hmm.

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2 people find it helpful

Accommodation's Reply

10 Nov 2024

b***y

Business

10.0

/10

Reviewed 28 week(s) ago

Clean, comfortable and friendly.

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2 people find it helpful

Accommodation's Reply

23 Oct 2024

M***d

Leisure

10.0

/10

Reviewed 41 week(s) ago

The room is clean & comfort. Service is excellent.

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Accommodation's Reply

25 Jul 2024

s***i

Business

8.2

/10

Reviewed 41 week(s) ago

Location and convenience of service OK.

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1 people find it helpful

Accommodation's Reply

25 Jul 2024

S***a

Leisure

9.1

/10

Reviewed 47 week(s) ago

Ascott Waterplace is a very nice serviced apartment. It 's located right across PTC where my event was. So it 's very convenient for me to go to my event. The apartment is spacious, it has the living room, the kitchen with the refrigerator & water dispenser. The bedroom has good bed as well. The AC is cold but the it is a bit noisy. And the curtain is set at the same side with the bed, and for me that likes the room to be completely dark, this curtain setup allows the sunshine to come to the bedroom and disturbs my sleep. I don't know if the curtain setup in all the apartments are like this or I just happened to get the apartment with this kind of curtain setup.

2 people find it helpful

Accommodation's Reply

13 Jun 2024

Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We also take note on your valuable feedback with regards to AC noise and the curtain set up which we sincerely apologize for and it has been conveyed to our respective team members for rectification. As for the curtain set up in one bedroom deluxe type that you were occupying is all the same. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Monica Sihombing Asst. Guest Service Manager

m***n

10.0

/10

Reviewed 48 week(s) ago

The room is great and spacious. I recommend coming back.

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Accommodation's Reply

04 Jun 2024

D***s

Leisure

9.4

/10

Reviewed 53 week(s) ago

Very friendly receptionist, I asked for the top floor with swimming pool view and was given as I wanted. Thanks.

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Accommodation's Reply

28 Apr 2024

I***a

Leisure

9.4

/10

Reviewed 54 week(s) ago

I ordered for my boss's guests, and he was impressed with our choice of this hotel.

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Accommodation's Reply

26 Apr 2024

Dear Valued Customer, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your customer's stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that they had several delightful moments during their stay and most importantly, that they felt home-away-from-home! We are happy to have met their expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again and look forward to welcoming your customer's back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager

Resha L. A. D.

8.5

/10

Reviewed 59 week(s) ago

Close to the mall, perfect for small family. Very good are.

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Accommodation's Reply

19 Mar 2024

Dear Mr. Resha L Adi Dharma, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager

Edwyn S.

8.5

/10

Reviewed 74 week(s) ago

Clean and very comfy hotel. Been here many times and very satisfied.

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Accommodation's Reply

13 Dec 2023

Dear Mr. Edwin Suryadinata, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager

Denny J. C.

9.7

/10

Reviewed 76 week(s) ago

Quick check in and check out. Clean room. Plenty of facility.

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Accommodation's Reply

17 Nov 2023

Dear Mr. Denny Junior Chandra, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager

Sisca Y.

6.2

/10

Reviewed 82 week(s) ago

The breakfast menu is very small and the taste is not good. The towels were yellow and dirty, looking like doormats. The housekeeping staff did not wear gloves when cleaning the toilet, very unhygienic.

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2 people find it helpful

Accommodation's Reply

11 Oct 2023

Dear Ms. Sisca, Warm Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your experience of staying at Ascott Waterplace Surabaya! Please allow us to apologize profusely for the inconvenience you experienced regarding breakfast, equipment in the unit, and the service of our team. We have shared this feedback with the relevant teams for immediate correction and improvement. Once again we thank you for your support and hope to welcome you back to Ascott Waterplace Surabaya and provide even better service. Greetings, Monica.S Asst Guest Service Manager

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Thomas L.

9.7

/10

Reviewed 84 week(s) ago

The hotel is nice, breakfast is ok, the swimming pool is spacious, the rooms are clean and the service is good. The hotel's location is next to Pakuwon Mall and easy to reach on foot.

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Accommodation's Reply

25 Sep 2023

Dear Mr. Thomas Liminto, Warm Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your experience of staying at Ascott Waterplace Surabaya! It makes us very happy to know that you experienced some pleasant moments during your stay. We are pleased to be able to meet your expectations in service standards and quality and motivate us to further increase our commitment to providing even better service. Once again we thank you for your support and look forward to welcoming you back to Ascott Waterplace Surabaya. Greetings, Monica/Asst Guest Service Manager.

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listiana

8.5

/10

Reviewed 100 week(s) ago

Easy check in. We got upgraded from deluxe to executive. Very nice impression. Location are great. Clean. Perfect.

1 people find it helpful

Accommodation's Reply

05 Jun 2023

Dear Mrs. Listiana, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst Guest Service Manager

Danny A. Y.

8.5

/10

Reviewed 102 week(s) ago

Good service and good food.

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1 people find it helpful

Accommodation's Reply

25 May 2023

Dear Mr. Danny Alogo Yulianto, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst Guest Service Manager

Soekotjo Tjio

9.7

/10

Reviewed 104 week(s) ago

Clean, nice, comfortable and great location near plaza.

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Accommodation's Reply

08 May 2023

Dear Mr. Soekotjo Tjio, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst GSM

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.