G Suites Hotel by AMITHYA

The first room they assigned me was under maintenance when I arrived. I had to go back down and get another room. The next room, the AC was not very powerful and it didn't smell great.

Good, highly recommended, will be back here in the near future

I stayed at g suites Hotel Surabaya recently, and while the location is good and the front office staff were very helpful, there were some major issues that affected my experience. The room was clean, but basic amenities were missing. There was no bath towel, and the shower gel dispenser was empty. I had to request a bath towel three times before it was finally get my bath towel, and I have to bring it my self from front desk to my room, which was frustrating. It's clear the hotel's system management needs improvement. Communication between departments is still done via WhatsApp groups, which seems inefficient and contributes to delays in service. While the staff were friendly and accommodating, especially at the front desk, better systems and attention to detail are needed to provide a smoother guest experience. Rating: 5/10

Room, food all is OK for business trip

Towels and mats are not available upon check in.

The staff is excellent. The bedsheets has stained.

I booked this hotel because the hotel location that is just across the hospital that my mom got admitted to. After reading a lot of review, I decided to book the better room (about $90 for 2 nights incl breakfast). After check in I just put my bags without looking around the room, I left to attend to my mom. I was back to the hotel to rest around 9pm and was about to shower, but I saw how dirty the towel is, so I ask for replacement. They pass me 2 ‘new towels’ yet both as dirty. And then they are back with another 2, still so dirty. I decided may be its better if I just sleep without showering, because anyway I was to tired. Then when I flip out the comforter, I saw blood stain on the sheet, and the pillow case. Then I started to worry if there's any bedbugs! So I asked if there's any iron that I can borrow to check if there's any bedbugs, they refused to even bring it up. Then they changed me to another room (from 308 to 808) at around 11pm. When I check the ‘new room’ the pillow case and the towels are dark purple! Seriously! If white I can still tell its dirty. How to tell the deep purple? And how can I believe that it is not dirty. I asked for refund but the refused! Then they changed the bedsheet and the pillow cover and the towels to ‘white’ which also look dirty. There're some pink and yellow spots on the towels. I decided to just left the hotel, as I am already very very tired and its already past midnight. The new room that they claimed they already cleaned, I found A battery at the corner of the bed frame.