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Grand Mercure Lampung
Hotels
9.3
Superb
From 474 verified guests reviews
In the Area
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Jl Raden Intan, 88, Pelita Engal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117
Strategic Location
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
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Available Room Types in Grand Mercure Lampung
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Jl Raden Intan, 88, Pelita Engal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117
9.5
Strategic Location
Discover More About Grand Mercure Lampung
Location
Grand Mercure Lampung is located in area / city Tanjung Karang.
About Grand Mercure Lampung
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Grand Mercure Lampung is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Lampung.
All facilities in Grand Mercure Lampung
Others
Kids and Pets
- Babysitting
Things to Do
- Outdoor pool
General
- Swimming pool
Public Facilities
- Parking
Hotel Services
- 24-hour Receptionist
In-room Facilities
- TV
Accommodation Policy & General Information in Grand Mercure Lampung
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Number of floors in Grand Mercure Lampung | 27 |
Another facilities in Grand Mercure Lampung | Babysitting, Outdoor pool, Swimming pool, 24-hour Receptionist, TV |
Frequently asked question in Grand Mercure Lampung
What are available facilities at Grand Mercure Lampung?
There are top facilites at Grand Mercure Lampung such as Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Grand Mercure Lampung?
The standard check-in time at Grand Mercure Lampung is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Grand Mercure Lampung
Overall Rating & Reviews
From 474 verified guests reviews
9.3
Superb
Fantastic
337
Very Good
97
Satisfying
17
Average
23
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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Category
All
Language
English
Show Reviews with Photos
Evan B. E.
Leisure
6.5
/ 10
16 Feb 2025
I've stayed there for several times. And all the time was just really great. But not the last one though. I booked it for my Grandma & Mom, so that they can experience it too. But it was terrible. Especially the new (GF) Security (Gilang) that didn't have a good manner in talking, and also differentiates guest by their cars (We brought Innova Zenix this time, not RR). Also, the new Front Office Staff (Nabila) and the GRO (Bimo). Bad experience for me, my Grandma & Mom. Promised a room in 10 mins for several of times, but then waited for 1.5 hour at the hot lobby, until 15.45. That's 45 mins passed the informed checked-in time at 15.00. I asked Bimo to recheck any updates about the room, but he refused to help and ask me to walk and just ask Nabila. Lazy & unpolite staff, shame on you Bimo. A terrible first 1.5 hour for that stay. I feel really bad to my Grandma & Mom for choosing them this hotel for them to stay. I should have booked them to stay at Marriott Resort again. 🤦🏽♂️
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Accommodation's Reply
20 Feb 2025
Dear Valued Guest, Thank you for sharing your feedback regarding your stay at Grand Mercure Lampung. We sincerely apologize for any inconvenience you experienced during your visit. We are committed to improving our services and ensuring that such issues do not occur in the future. We truly hope you will consider giving us another opportunity to welcome you back and provide a better stay experience. Thank you for your understanding. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
Insan N. H.
Leisure
9.4
/ 10
26 Jan 2025
overall was good. the only thing that bother us was the resto staff didn't let our 6 years old child have a break fast with us because we have to pay (first time experiencing this in a 4-5 stars hotel). even tho i booked for 3 pax (2 adults & 1 kids)
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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
Yudhi S.
This is a private profile
10
/ 10
18 Jan 2025
Good View, Good Vibes, Good Facilities
1 liked this review
Accommodation's Reply
20 Jan 2025
Dear Valued Guest, Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
A***u
This is a guest profile.
10
/ 10
03 Jan 2025
Good excellent service wonderful
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Accommodation's Reply
08 Jan 2025
Dear Valued Guest, Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
CR
Cici R.
10
/ 10
29 Dec 2024
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Accommodation's Reply
10 Jan 2025
Dear Valued Guest, Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
D***a
This is a guest profile.
9.4
/ 10
28 Dec 2024
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Accommodation's Reply
30 Dec 2024
. Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
N***a
This is a guest profile.
10
/ 10
27 Dec 2024
Like this review?
Accommodation's Reply
30 Dec 2024
. Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
I***o
This is a guest profile.
Leisure
8.7
/ 10
01 Dec 2024
Variant not choice and not very good
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Accommodation's Reply
03 Dec 2024
Dear Valued Guest, Thank you for sharing your feedback regarding your stay at Grand Mercure Lampung. We sincerely apologize for any inconvenience you experienced during your visit. We are committed to improving our services and ensuring that such issues do not occur in the future. We truly hope you will consider giving us another opportunity to welcome you back and provide a better stay experience. Thank you for your understanding. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
H***o
This is a guest profile.
9.4
/ 10
28 Nov 2024
Like this review?
Accommodation's Reply
03 Dec 2024
Dear Valued Guest, Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
Yody
10
/ 10
26 Nov 2024
The staff was very friendly and accomodation
1 liked this review
Accommodation's Reply
03 Dec 2024
Dear Valued Guest, Thank you for your positive review of Grand Mercure Lampung! We are delighted to hear that you enjoyed your stay. Your kind words about our cool, comfortable, safe, and luxurious hotel, as well as our friendly staff, mean a lot to us. We strive to provide an unforgettable experience and the best service possible. We look forward to welcoming you back soon. Sincerely, Trison Fauza. General Manager. Grand Mercure Lampung
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