Kelapa Villas

We had a very relaxing and comfortable stay in Kelapa Villas. The staff and Management were first class all the way! A Perfect Holiday!

We booked 3bedroom villa, arrived at Kelapa Villas at 1:30. We were told the Orchid villa is ready but need 20-30more minutes for final check by the maintenance. Were asked to wait in front of the office or at the outdoor restaurant near the front office. Later were told to wait for extra bed, as we are a group of 7adult +1 9yo child. Extra bed was charged IDR 500,000 per extra person per day and must be paid upfront. No welcome drinks, no lobby area. I asked again when can we go to the villa and the staff informed check in time is 3pm. When we addressed our complaints to the staff, the manager named Reza came in and starting to become emotional, and later told us that we are not accepted as their guest, and they will do full refund. Such a bad tempered person he is, that I have to personally asked him to listen to my side of story while let himself calm down. Anyhow we managed to get cidomo (horse-pulled cart /local transport) and go to Villa Ombak Sunset instead. This is not a villa should be managed. Bad service and bad attitude. Also note that the villa is located in the middle of the island, not a beachfront area. With this experience, I will think again to visit Gili Trawangan. That guy Reza really made our day.

Don't get me wrong, i actually loved the resort. It was a very cosy villa, nicely decorated, the bed and pillow was comfortable, tv area was super relaxing to chill and yes the pool was great! but, i must say the location is bad - it is far far away from everything else! To walk will kill your legs; choose to cycle, the road is too rocky your bum will hurt. Not to mention it is super dark at night with no streetlights so the long walk/ride can be scary. Oh you can always take the pony carriage, but only during the day because you will not be able to call for one at night when reception is closed. Plus, it can be very taxing to your pocket if you take the pony ride back and forth every trip since it costs 150k to 200k per trip. Most importantly, the bad review is given because of the service we received from the receptionist. No, he was not impolitr, but because our flight home was early early morning and reception would be closed, we talked to the guy beforehand and he was supposed to arrange for us a pony trip to the jetty and also to contact our boat captain to standby for us at the jetty. First, we waited for 20mins outside the hotel and there was no pony. We couldn't wait any longer afraid we were to miss our boat so we ended up having to walk all the way. Then, when we arrived the jetty the boat too arrived so late we had to wait almost an hour before it came! Imagine how anxious we were worrying we might miss our flight. It felt worse to see that there were no other ready boats available for us at that wee hours. Never mind, at least the boat came in the end right? Oh but there's more to it! When we finally got to the other side of Lombok, what happened is just unbelievable. The hotel actually had someone waiting at the other side, forcing us to pay for the pony ride we never took! What an experience huh?!! What else can i say...

Should reconfirm to hotel about kitchen. Not every villa has kitchen. Just some of them. Thus hassle for us to change rooms. Also they have additional charge for kids above age 10 but its not written in the terms and condition.

Very friendly staff, punctual and good service. Breakfast is good with a good variation to serve different tastes. We stayed in villa kura. The pool was amazing and for two people it is more than enough. They provide spa services and also airport transportation (which was punctual and pretty similar to public transport price). It was a pleasant stay and we enjoyed the facilities. Its a short walk from the beach and there is a good warung near by (Gili Frame). The gili can be very noisy with all the bars and the parties especially on the main road. We chose this place because it was far from the main road but still a pleasant walk to the shops and beach when we want to. Overall it was a good experience in all aspects with privacy.