Why is there no soap and no toothpaste either?

Untuk menginap semalam hanya tidur aja sih ok sih, ada sedikit kritikan untuk fasilitas toilet kurang bersih ya, semoga pihak terkait ada evaluasi lagi kebersihan dan kenyamanan untuk tamu, karena toilet sangat penting untuk kebersihan nya, terima kasih.

When we arrived at the hotel, we were taken to a room where the water tap didn't work, so we were moved to another room, but it turned out that the room offered to us was dirty, lots of fleas. So bad. I won't sleep here anymore. There was no hotel policy, I just stayed there for 3 hours and asked for a refund for my 2 night reservation. Not approved and not refunded. Yes, I've eaten it, it's my money. I'm not sincere. Thank you for the unpleasant experience.