Caportigia Boutique Hotel

It is excellent hotel, highly recommended

We enjoyed our stay. Not sure it is a 5 star hotel but definitely 4! The room had high ceilings and a tall window looking on to a courtyard. The bed was comfortable. Everything to Ortigia was within walking distance. The roof top patio was a lovely addition and we enjoyed reading and soaking up some sun .. in November which was lovely. The staff were friendly at reception and the breakfast was decent.. particularly enjoyed the coffee. The one thing that we found rather cheap for a 5 star hotel is the minibar offers water complimentary on the first day but after that there is a charge. When a reputable guidebook strongly says don’t drink the water particularly in Siracusa, due to old pipes… ( there definitely was hard water at this hotel with some iron) then it would have been nice to have had water each day.. included!!

I was so disappointed with this "Fancy" hotel. The location was great and easy to find. When we got to the lobby, the hotel looked clean and nicely decorated. Check in was easy. We got to our room 205 and it was nice. We immediately noticed some water damage on the ceiling in the bathroom areas and closet. Didn't think much of it until that night it started raining..As we were sleeping around 3am, they was water coming out of the bathroom ceiling. It was so bad that it sounded like someone had turned on the shower. My husband quickly got up and started to hold the trash can under. I ran down to the lobby to get help, and the whole lobby was flooded. The older guy at the reception was in the phone. Once he got off I asked to call the manager and help us out. He just said "I don't know". Next morning, we went down to talk to someone else and got no help. We explained that basically we had to use all our towels to stop the water. The lady at the reception said to me " we are on code red and this is not hotels fault". I was pissed and finally told her that I wanted her to tell her Manager that I'm not paying for the night and this unacceptable. She said she would talk to her manager. Then she came in our room with house cleaning and brought extra towels. She also took pictures of the areas that were leaking. Second night it rained again and we complained again. Eventually, they did not charge us for the first night and discount the second night.

Very nice hotel, well situated. We were in the Deluxe Room with a private patio and a Jacuzzi. Service was over the top: thank you! If you are a bit patient, you ‘ll free parking next to the hotel.

Staff are very friendly, helpful and professional.

The staff were lovely and the location is fairly good, however it does not feel like a 5 star hotel - felt a lot closer to 3 stars or maybe 4 stars at a push. It just felt a bit dingy for the price unfortunately, there were lots of dark marks on the wall in the room, unexplained yellow staining in the wardrobe, also noticed some bubbles in the wall in the bathroom so maybe some condensation, and the tap was also really limescaley and needed a good clean. There was also no bath and no other rooms with a bath when we asked, which is not the biggest issue but would've been good if it were clearly stated there were only showers. We were in the junior room which had the bed on a separate floor to the bathroom/living area which wasn't ideal but not the biggest issue overall, just wish that had been clearly specified as the pictures didnt make it look clear that was every room and we were told there were no other options without the separate floor when we asked. The included breakfast was also a bit disappointing. Not really any hot food included (you can get a portion scrambled/fried eggs made to order), everything else is just various cakes and bread which is okay but not really what you'd expect for 5 stars. We ordered from the a la carte menu on one of the days to see if that improved it, but the avocado we received was really underipe and unpleasant so we didn't attempt it again. Not a bad hotel but given the 5 star price point it didn't really deliver

Great service and outstanding breakfast.

Room small with misted, opaque windows. No view. Nice bed and bathroom. Storage just about adequate Very polite and helpful team Close to Ortigia, marina and transport facilities

Hotel was very beautiful in a great location close to Ortigia. We had a great stay and the staff was very accommodating.

Everything was what you would expect from a 5 star Boutique Hotel.

Wonderful hotel to stay in. Stayed in our own little guest house with everything you need inside. Nicely decorated comfortable and clean. Breakfast was top notch as was the service. Would stay with them again without hesitation

The Carportigia has a great Location. The rooms are a good size with a big bathroom. The staff is kind and eager to help. The beds are comfortable. Highly recommend.

It was difficult to find parking, but we got lucky. The area around the hotel isn’t very nice but it’s an easy walk to Ortiz Island, which is absolutely beautiful. The staff was so friendly and helpful.

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Pleasant stay. Incense sticks in room may not please everyone. Good breakfast and cheerful, attentive staff.

I loved every minute of my stay. The staff was very welcoming and professional. The property is renovated beautifully, and my room spacious and clean. I hope to return next year.

The hotel was in a great location to visit Ortigia. Very close to the central train station also. Service at the hotel was excellent and the room was amazing. Would recommend to anyone visiting Syracusa.

We had a lovely stay!!

Great location, staff excellent, service terrific. Food was very good.

Lovely hotel - well designed rooms with plenty of space and comfortable bed. Great sound proofing made for a sound nights sleep. Short walk to all the attractions. Friendly staff