APA Hotel Keisei Narita Ekimae

Near to Keisei Narita station, to Aeon mall only 220 yen by bus, clean, Onsen available, bus transfer to Narita free of charge.👌👍👍

Front office staff is very friendly even I have a complicated request. They handled it with smile and well.

The location is very close to the station. The hotel provides a free shuttle bus to narita airport of course with prior reservation. The room is very small but quite clean. Good enough for a transit hotel

This hotel is one of the worst I had ever stayed in the APA Hotel chains. The ones I had stayed was in Osaka and Kyoto in 2023 was far better than this in Narita. Pros of this hotel is that is located very nearby (just below) the subway station of Keisei Narita. It has escalator directly from the exit of subway down to the hotel entrance. Thus, it was not a hassle for me to carry heavy luggages. The queen size bed is very comfortable although the room is a bit small. I was still able to open my 26 inches luggage bag conveniently. They provided adequate sanitary items for our cleanliness while inside the room. The onsen at level 2 is clean and well equipped. However, my room 330 was very hot as the entire cooling system of the hotel was broken down. I went down to ask if the management is repairing it now, but was told that they arent repairing the system. The front desk hoteliers, Miss K, told me to open the window of my room to enable the cold air from outside to ventilate inside. I did as what she told me to. However, when I was about to sleep, I can hear people walking through the subway station, talking loudly and laughing at around 915pm-930pm. I went down again to the front desk, asking if they could please change my room to other higher floors. But i was told the hotel was fully booked on 13th Nov. Mr F, a rude Japanese hotelier man, told me that I had no choice but to bear with the sounds. I was very frustrated with his rudeness by telling me off with no sense of empathy and pity. I politely asked if his senior manager is around and contactable to discuss for an alternative room or options to solve this problem, but he kept saying no. Fortunately, his colleague girl, Miss K, offered me by providing a portable air cond cooler. However, Mr F said I must take this portable air conditioner cooler up to my room by myself. I said to him, can you pls help me or ask your bell boy? He said no, I have to do it myself. I asked, if this was the standard and quality of service offered by APA Hotel chains. He kept quiet and didnt answer me. He responded that, if I feel uncomfortable in my room and need this portable air conditioner, then I have to take it up by myself. He would not offer to take it up for me as he said "this is not my job to take this things to client's room". This led to a heated argument between me and Mr F for about 15 minutes as he was rude and adamant for not helping me to bring up the portable air conditioner cooler. I stated the reasons that I was very tired that night and my flight would be 8am the next day. And, I was unsure if the equipment was in good condition, as would not want to be held liable for any untoward problems when installing in my room. I said, I dont know how to read the Japanaese words on the equipment and if I simply press the buttons, surely will go faulty. He told me off by saying, that is your problem and you can self do it. Fortunately, Miss K was kind enough to have contacted another hotelier who is in the hotel to bring up the portable air conditioner cooler to my room. However, I saw the rude man told off the Miss K in harsh Japanese words (which I couldnt understand), but from the her face, seems that she was being scolded by him. Anyway, Miss K told me to get back to my room and will send someone to help bring the portable air conditioner cooler to my room. Another hotelier man (not the rude man) came over to my room after about 10 minutes and helped me to set up. He also explained to me how to use the item correctly. I thanked him for being corteous and helpful in my situation. He also noted the noisy situation of people talking outside of the room downstairs and told me to shut the windows. He also noted the warm situation of my room. The issue is: 1) Why the rude Japanese man (Mr F) was adamant to bring the portable air conditioner to my room as this is part of the professional service provided by APA Hotel? The hotel's air conditioner system was faulty and no reparation done. And the hotel did not have any back up room to exchange for me. I couldn't endure the warm heat inside the room and noisy environment outside. He seems to be lacking professionalism, empathy and sympathy to hotel guests. 2) Mr F did not apologise at all to me for this entire commotion. Only Miss K was kind enough to apologise and told me not to report this issue to APA Hotel higher management (of which I dont think is appropriate as I viewed this unprofessionalism as very serious). 3) I always have highest respect to Japanese. I looked very highly to Japanese people as they are very rich in culture, respect and kindness. I enjoyed my 4 days travel to Tokyo. But not until on this final night in Narita hotel with this rude Japanese man. This issue caused me to have palpitation and unable to sleep properly for entire night. 4) I hope APA Hotel will investigate this issue thoroughly and take appropriate action against the rude Japanese man (Mr F). However, i really appreciate the kindness and professionalism showed by the Japanese girl, Miss K, as she handled our tense situation very well and she deserved a pay rise.

It was very nice to there, I think next time I go to Japan I will stay again there.

I booked a Non Smoking room but I didn't get it then hotel sent me a smoking room. But staff help me to put air cleaner machine, I could feel their effort and it was thanks full. But Travel Oca booking page needs to mention more clearly about smoking or non smoking room.

Near to the trains station. Have Airport Transfer. Near Mall. Foods. Quite cheap.

There is a shuttle bus service to airport so don't worry about that. The location and price were great.

Check in and check out so easy.

It 's very easy to get to narita airport cause they offer a lot of schedule for free buses. The room was very clean and there is a spa and a washing meschine.