APA Hotel Kumamoto Sakuramachi Bus terminal Minami

Great quite place close to downtown and everything in between, Kumamoto castle is just a walk away! Staff is great and helpful!

There are many charging port, which is very convenient. There is a public onsen to soak off the day. Provided the yukata as well. Security seems good, as only guests with access card can take the elevator. A short walk (10min) from shopping area. Parking is a distance away with a partnering carpark at 1200yen for a day (2pm to 12pm next day). There are parking nearby for shorter parking durations. All in all, very nice hotel. Will book rooms from this hotel chain in my next Japan trip.

Convenient

Good

The door lock system at the onsen needs to be improved.

Quite conveniently located about 5 tram station ride away from Kumanoto JR station. Room is decent sized but the toilet is too small and lights were too dim.

Although from exterior the hotel looks new, the interior is abit old. For 1 night stay, it’s alright. Typical small room. Breakfast was ok, which include Kumamoto Ramen on order basis. Tasty and good.

A business type hotel and quite corporate. Clean with professional and helpful staff. Room reminded of being in an inside cabin of a ferry. Was ok as a base from which to watch rugby world cup.

Excellent location near RWC2019 Fanzone and tram service

One of the staff here is rude and arrogant. While speaking without eye contact, he refused to help me for my laundry request. This hotel is definately not a good option for tourists.

Arrived at the hotel and enquired with the front desk on how to enter the car park, but unfortunately there isn't one on-site (there are 2-3 parking bays in front of the hotel which aren't allowed to be used for some reason). The good news is the hotel does have an arrangement with a local carpark. The not so good news is the designated car park is on the wrong side of a one way system and wasted half an hour of our time to park the car. The only other nearby car parks charge significantly more. If you factor in that additional cost, you'd be better off staying elsewhere if you're driving. The hotel itself looks and feels like an APA hotel on the ground floor, some of this branding carries through to the common parts of the building on other floors, but the rest including the rooms, dining area and onsen are pretty shabby and not somewhere you'd choose to stay. Our room smelt mouldy, but there was an air freshening spray we used to mask the smell a little! The bed was comfortable. One staff member in particular was rude to us (very unusual for hotels in Japan), others we met were in training and were a little flustered by having to serve a customer (we didn't mind this so much as everyone has to learn). The other staff were courteous enough. The location is otherwise good within relatively easy walking distance to the main shopping / eating areas in town. I would not choose to stay here again and would think twice before staying in an APA Hotel again based on this experience.

Friendly staff, we arrived earlier than check in time and still had been arranged well. Love the public spa!

Not a place I would stay again. I’ve stayed in many hotels across Japan (including other APA hotels) and this one was just not up to par, especially for the price. The building is old, the bathroom is old, the room was tiny and the bed was very very hard. It is pretty close to the castle and you can ride the trolley easily from the hotel but I much preferred staying down in the shopping/downtown area for food selection and exploring. It was way over-priced, even for a Friday night accommodation.The staff was very helpful and kind.

Breakfast buffer is not as good as advertised. Trainees on duty are still beginners with a lot of points to be made better.

I should have known I cannot get a decent room paying such a low price!!!! I thought we could do it just for one night, a quick stay. Regretfully one night was too long and my memory of this room might stay longer than I wanted. After all, we got we paid for. The hotel needs a new carpet and a major renovation. I have to say the breakfast was good.

I understand that staff are not versed in English, but they didn't even make the attempt to understand my request which was to call a golf course and to book a tee time. I think, had the manager been there who I found was fluent in English, there probably would have been no problem, but there were only two ladies when we checked in and while one was trying to help the other shook her head as if telling her not to bother. We stayed at Best Western Kagoshima the next day where the staff's English wasn't much better, but they really took the time to try to understand our needs and accommodate. Also, the bedrooms at APA are EXTREMELY small. So be aware.

Although the spa area may not be very new, but it’s good to relax after a whole day travel.

10 min walk from downtown, a bit over priced but overall ok despite the small size of the room

The staff at front desk are all nice and helpful. But our room with one semi double bed are really small for two people. The location is convenient as it is within walking distance to the shopping Center with lots of shops and restaurants.

There was no problem for my late arrival. Rooms are clean.