Fenix Furano

The hotel is right accross the gondola. Staff is super friendly and helpful. All of them speak excellent English. During peak ski season, be sure to reserve dinner at the hotel ahead of time.

Was there during the change of season,

Beautiful property with some luxurious rooms and great finishes. It’s really a condo, not a hotel, and I would recommend having a car if you visit. It can be very pricey.

Living area, kitchen and bedroom are good, however bathroom is not designed for guests use, one typical example is lack of towel railing.

No dishwasher for the unit with a kitchen. Not sure how clean the dishes are. Only one elevator for the whole building.

The hotel is located at the top of a slope. The hotel rooms are well maintained. The kitchen wares and tools are well stuffed and they provide good quality kitchen tools such as pots, pans, ovens, different type of glasses for different drink, good quality fork n spoon and bowls and plates. Well thought-out space for bedroom, the hall & kitchen area. Their housekeeping was very efficient. The housekeepers come in a team and within 15mins or so, they would have completed cleaning, mopping and changing out towels etc. The only thing that is lacking in that facility is onsen. It would be great if the place has an onsen which guests could use it. The nearest onsen is just next door which we have to pay and subject to the hotel timing for non-hotel guests' user. Otherwise, the place is good for big group of travellers or family with grown kids/ young kids.

Excellent property during the ski season, but you really need a car in the summer months. Nice quiet location for a summer vacation.

This property is close to the ski resort. It is a new hotel and it is also family-friendly. We come to this hotel around May and therefore it's not in peak season. I think not too many people will choose here except for skiing. However, I like the quiet here and also we have a kitchen to enjoy family time together.

The property is new and room is well appointed. At check in I was informed about the cleaning schedule. However they did not clear the rubbish as promised on the next day. It is not great if you are staying for 3 nights. The hotel seems to operate on low staffing because there is no front-desk. This hotel location is great for skiing because the chairlift is across the street. I like that the front office staff speaks decent English which is relief in Japan.

Perfect hotel for our needs. Next door to a ski hire shop and immediately opposite the Kitanomine gondola. Rooms were very comfortable and clean. They run a free shuttle service on demand to local restaurants, but there are also several good eateries in walking distance. The hot chocolate was delicious (dark chocolate melted in hot milk). Very friendly and efficient staff. A great stay altogether.

Nice clean hotel with super friendly staff!

Great stay at Fenix Furano in the off season (October). The rooms are international standard with a kitchen and living area, plus a comfortable bedroom. The tub and shower are also excellent and everything is brand new and spotlessly clean. I imagine the rooms here will be very expensive during ski season, as one of the Furano lifts is right in front of the hotel. In October, the room I had was an absolute bargain! The only issue with my stay was that there was no breakfast available at the hotel. However, the sister property around the corner had a cafe that was open from 7:30 every morning. Having your own car will make stays here more convenient. Getting in to Furano for restaurants and shops is about a 10-minute drive. There are some places to eat within walking distance of the hotel, but the better places in Furano are down in the town.

Very clean and warm welcoming

Excellent staff welcome and assistance. Will definitely stay there again.

とても居心地の良いホテルでした。ソファもベッドもとても気に入ったので、同じものを購入したいです！ブランド名を教えてください！！フロントのLukeさん、とても丁寧に対応して下さって好印象でした。日本語を頑張って勉強されてるんだろうなぁと思いました。朝食も一品一品どれも美味しかったので、ホームページでももっと宣伝したら良いのに！と思いました。次回はぜひ連泊してゆっくり過ごしたいです。連泊するなら、食洗機があったらなお、良いかなとは思いました。

My husband and I have lived in Japan for a couple years, but this was our first trip to Hokkaido, and Furano! We were looking for a more intimate experience than your standard resort full of other tourists, and that is exactly what we got, in addition to a very knowledgeable staff. We were assisted with making dinner reservations, given suggestions on activities in town or in towns next door. We went just before the peak ski season started, so we were able to experience some snow, but it wasn't crowded. Gareth, the manager, was incredibly helpful with dinner reservations, and if your Japanese language skills are rusty like ours, having someone translate and help was amazing. Lucas was also very helpful with assistance and advice during our stay. Our room was modern, warm, had great amenities like a towel warmer in the bathroom, large showers, and storage space for bulky jackets. The rooms are effiecient, but do not feel crowded. We rented a vehicle, but the cabs are available to easily hop to the central part of town to walk around if needed, and there are lifts and equipment rentals in the immediate area. 10/10 would stay here again. You cannot ask for a better stay for the price. Thank you!

다시 안 감

房間寬敞舒適，很乾淨，景色非常好，但是有一間房間沒有冷氣，夏天晚上睡覺的時候會很熱。廚房提供的餐具非常完整，冰箱也很大台，非常適合家庭出遊！

Overall we like this hotel v much but their house keeping really needs improvement. When they clean up our 3 bedroom suite, they just shuffed the used towels underneath our beds! My daughter’s pants was on her bed but they just shuffed them inside the bedsheets when they made the bed and we almost couldn’t find her pants! Also v dirty & dusty under the beds. Hotel needs to re train all housekeeping staff. But otherwise we like everything else about this hotel.

Very good