Fuji Lake Hotel

Stayed here with husband and toddler (age 3.5 year old) for a night. We arrived at check in time (walked from bus station - about 10-15 min). A shuttle service was available but we decided to walk this time. Service from start to finish was amazing. The hotel was beautiful during the fall season. We stayed in the west wing. Rooms were very spacious and clean. However, the bathroom was a bit small. Dinner was included and was a buffet with several western and Japanese options. Drinks were included - alcoholic and non alcoholic. Breakfast buffet was great too. Get there early for seating near the windows for views. We never felt like there were too many people. We experienced the onsen which was hot at first but then very relaxing. Would recommend it all. Wish we could have stayed longer!

It was a superb experience. The staffs have been welcoming and helpful. It was a bit old but most areas have been pretty clean and we didnt have any issues.

Hotel staff was exceptionally friendly and helpful. Room was spacious with a view. Hot spring area and room can be better maintained as it feels old and unwelcoming.

Right next to the bus stop to get you where you need to go. The staff were lovely, and the hotel was really nice. Nothing I can complain about

Highly recommended

Dated

Good 3 star hotel. Dinner buffet was excellent. Staff lovely. We got an added onsen charge (Y300) when we didnt use it.

Dinner was great, they provided sushi and beef and different wine. The breakfast was boring. We lived on the 3rd floor, can only see trees, no lake view. Good to have massage chairs outside the hot spring area. The water machine was also outside the hot spring area, can’t drink water when you feel dehydrated after hot spring.

Our room was so far from front and for old woman like me it was hard to get around One of the front greeting lady was very accommodating and we had a very enjoyable stays. Food was very good

Location is good, but don’t expect it as a “ resort “, just average place to stay in, and you usually don’t get a chance to book either of two hotel restaurants and its junk stuff buffet at high price will be the only option

breakfast and dinner buffet

Nice location, but property need to be upgraded and update

Best hotel

A traditional Japanese hotel with well maintain facilities. The buffet dinner was awesome! And great Japanese hospitality in general.

Nice place , friendly

Food was good, everyone friendly and helpful

We stayed 3 nights in 2 different facing rooms- lakeview and My Fuji view as there was no one room for 3 continuous nights of stay and it turned out very well as we had both views of the Kawaguchi lake and of Mt Fuji. The hotel itself is a little dated but the location is great and there is a hotel shuttle as well as the sightseeing red loop bus stop bus right outside the hotel itself. Breakfast is included in room rate and quite good. Dinner is good. Staff were friendly and helpful. Our first room for 2 nights was 484sq ft with a lovely lakeview. For the last night we had to move room and do a check out of our room by 11am and leave our bags with reception till 3pm to move into our other room with Mt Fuji view. The only thing was we discovered the room (about 484sq ft) which we paid for the last night with an open bath was the same price as what the hotel normally charge for their suite (753sq ft) on the hotels.com website for 4Feb 2020! So just be aware and enquire more carefully on the room types and pricing. It may of course be due to the demand and supply factor. Other than that caution I would recommend a stay at the hotel.

I cannot believe I spent over 400USD for a room that had not been updated in at least 30 years. I would not even give this hotel 2 stars. The online photos do not accurately depict the current condition of the rooms. Breakfast had a lot of options but again the room and furnishings were worn and dated.

Booked West Wing Mt Fuji view room top floor could only see top of mountain. They have to update room view photo false advertising.

The front desk staff were awesome! I regret not getting their names because I would like to mention them by name as they were so great. They helped us rearrange the night we stayed when Fuji was closed because of a typhoon and they helped us check to make sure we could go back the next day. They also helped us get a great dinner when a lot of places nearby were closed. They were really great!