Hakuba Onsen Ryokan Shirouma-so

I can not more highly recommend Shirouma So! The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day. I would definitely stay here again!

Amazing experience with amazing staffs

Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room

Great place, top service, staff very helpful!

This was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it. It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners). We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.

It was amazing!

We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.

Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.

Absolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend

This is a FANTASTIC hotel, we stayed for just 2 nights, but wished we could have stayed longer. I don't usually rate hotels on any site, actually this is my first ever rating. But it deserves a 5 star rating. Very helpful, delicious food, warm cosy room, super clean, all in all a top place.

It is a lovely, elegant ryokan with a beautiful onsen and very nice and helpful staff. The dinner was very delicious and absolutely worth the money. Unfortunately, we stayed only one night. If we were to come back to this part of Japan, we would definitely stay in this ryokan. It has our highest recommendation.

what a well ran hotel. this place tops 5 star resorts as far as service. They went above and beyond as innkeepers.

First and foremost the staff, led by a gentleman named Toshi, was incredible. So friendly and helpful. The food which was mostly traditional, was delicious! They offer discounted lift tickets and a discount at a nearby rental shop as well (which was also very friendly and helpful). They allow private access to their onsen, which is great for couples. The room was a great size, and we thoroughly enjoyed the ryokan experience.

The hotel was in a great location. Feels like a old Japanese hotel with the modern amenities. Breakfast was a great deal and dinner looked nice. Would go back again.

This is a once in a life time experience to stay at this beautiful Ryokan run by a local family for over 80 years. The traditional room we had was large and beautiful, with the view of the mountains. Staff members are all helpful and made us feel at home. Toshi the proprietor helped us with travel plans back to Tokyo. A driver from the hotel drove us to and from the train station so we could re-arrange our train trip with the station staff. We had breakfast at the intimate hotel restaurant. Both Japanese and western dishes are served. The quality of the food is excellent.

Excellent hotel, great location for village and slopes, very friendly and helpful staff. Authentic Japanese style excellent

We had a week at this great Ryokan. It is built in a traditional style, but everything was in immaculate condition. The position was great and within walking distance to the Happo ski field, and even closer to the bus station for transfers to the other ski fields and the bus back to Nagano. There are dozens of restaurants near bye, but if you don't want to wait, then book a day in advance. The onsen at the ryokan was small, but relaxing. We had breakfast there daily, and it was delicious. There was a coffee machine, juice and toast, a hot dish as well as rice and soup. The owner, Toshi, was very friendly, gave advice about where to ski and had good English. Ask him about the coupons which give you an included lunch with the ski lift passes at some resorts. He can also sell you discounted tickets to Happo. His mother did the cooking and came out from the kitchen to say good morning in Japanese.

Very comfortable stay and very good services from the staff! We stayed in a room with mountain view and the view was majestic and wonderful. When we were leaving, the hotel keeper even drove us to the train station and helped us arrange our train tickets before he left us. Very satisfied with every bit of this hotel!

Wonderful staff, meals and room. Would highly recommend staying here to relax and enjoy the natural beauty of Hakuba.