Hotel Sierra Resort Hakuba

We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!

Great property, staff and experience

Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.

Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby

The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.

My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!

Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.

We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.

A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.

Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.

Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

Low density, comfortable and relaxing environment

Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.

This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast

Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations

Great well keot facility

Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.

Highly recommended! The resort was absolutely beautiful. It was really large with many segregated areas for tea/coffee, fireplaces, onsens, games rooms and the large garden area outside. The staff were so nice and helpful, they even went out of their way to drop us to a few places that weren’t on their included shuttle locations. After 4 nights, we didn’t want to leave!

Great hotel , fab hot springs , noisy frogs 🐸