Two things are really excellent about the Resort Hotel Mihagi: the friendly, helpful staff, and the location. Unfortunately the property itself is very dated. The walk to my room from reception involved navigating what appeared to be makeshift ramps and down corridors with crooked window dressings. When I arrived in my room, there was hair on the floor in both the toilet and beside the bed. One of the roller blinds was jammed open, and needed someone to come and fix it. There was a fibre-board fixing screw sitting on the bathroom floor, and a very bizarre, unfinished tiny room between the toilet and the shower. My room was on the same floor as one of the restaurants, and the smell of the cooking pervaded the corridors, and at times the room.

Sumptuous breakfast and dinner. Onsen in the balcony with excellent view.

The restaurant in the hotel had to be precooked for breakfast and dinner and only served Japanese food. Very little English spoken

BAD SERVICE. Supposedly a Resort Hotel but you get services like in a business hotel. FIRST, don’t book the room with breakfast. It comes with Japanese breakfast but NOT good, really really simple like in a business hotel and many guests get seated in a room with tables flushed to a wall. We booked dinner too (food was great, in fairness) but got seated at the same table flushed against the same wall, with a divider flushed to the table’s other edge. It was like eating on a desk in a library, despite our request for a table change. (There were many vacant tables!) The staff said, “it’s our policy to seat you at the same table.” Why oh why?? There’s a better situated restaurant on their first floor surrounded by glass (no walls!) with the best ocean view... but it’s for customers who were smart enough not to book their breakfast with their rooms. We’re being punished for paying more! SECONDLY, If you need to change your bath towel, you get charged for it. There’s a box at the Onsen (public bath) where it says “put used towel here” - Don’t! - because your new towel, which you have to fetch yourself from the front desk, will cost you. Staff said, “it’s policy,” and he offered me two thin hand towels and said, “or you can use these instead of a bath towel.” Are you kidding me? Hagi is a beautiful place. I will probably return to Hagi but stay at a real resort hotel at the same rate this one offers or at a regular hotel for a fraction of this hotel’s price.

This is a Japanese resort hotel, with all the charm and all the quirkiness that this implies. The hotel is a bit off the beaten path, fairly far from the nearest train station (no taxis in sight, but a kind lady phoned for one on my behalf). That said, the hotel is in a stunning location, right on the beach and right near both the castle and the old samurai residences. The rooms are big and comfortable, and the hotel spa has a view of the water. Very little in the way of restaurants nearby--indeed, none that I could find for dinner. You eat on the hotel meal plan, or you don’t eat. Still, a great place to stay in Hagi, if a bit steep in price.

Great service and amenities

食事がとても丁寧に整えられていて、美味しかったですね

不錯的溫泉酒店

Perfekt läge m vacker utsikt. Fina onsen-bad. Överdådig mat. Madrasserna kunde varit lite tjockare o mjukare. Fantastisk personal! Avkopplande o lugn miljö.

朝御飯が値段の割には豪華だった。

ご飯も美味しくて温泉も良かったです。

One of the best choices in Hagi city.

萩には初めて行きました。このホテルには偶然Ｅｘｐｅｄｉａで発見して泊まりましたが、夏なら海水浴でにぎわう砂浜と沖合の小島の景色がよく、また萩では珍しい温泉が出て、しかも浴場の広さ、湯量の豊富さなど、泊まってよかったと思いました。