Sakura Cross Hotel Shinjuku East

They were not accommodating to our needs when we noticed there were period stains on the bed.

Very small room snd bathroom , no space to store our luggages before checkin and that was not mentioned on expedia. Windows allowed air in

Excellent

This place is great for a family of 4 with comfortable beds and very close to Shinjuku Higashi station.

We traveled with 2 teenagers. The location is great and quiet . We found a bakery ( not open and, Monday and Tuesday unfortunately ), a great pizza place and a laundromat just around the corner. The room was super clean and staff very nice and helpful. The room was a little small for 4 of us but still ok. Highly recommended

Employee assisted us on taking our luggage’s in while we waited for check in time she was very friendly and helpful.

nice hotel and very helpful staff

The property is nice and clean. It is very very small with very little room to move around. The bed had 3-4 inches between the edge of the bed and the wall. The sofa bed, when extended, occupied the rest of the little 5 feet of the room available to walk. The only TV channel options were maybe 10 channels of only local channels. The room was very clean. Towels were exchanged every other day or so. Two week stay, the room was only cleaned once. Literally, only a good place to catch some sleep.

Very clean room including toilet and very friendly and helpful staff, excellent and highly recommended!

Walking distance to train and a few eateries. Staff nice. Small but clean.

Staff was so helpful and friendly. Easy to communicate via message through Expedia app.

Room was fairly clean and useable for our family. The check-in process was very frustrating and I would not recommend. We booked through Expedia and did not receive the check-in code needed. We called the numbers provided on the desk and no one answered. We waited and thought about what to do since we couldn't check-in and no one was answering. I was about to call Expedia and ask for help when a staff member walked in and was able to get us checked in (with a sort of knowing expression when we mentioned an Expedia reservation). The room was perfectly fine and worked. It was a little loud from the street noise, but they had already provided earplugs in the room.

Great service. Nice small and very comfortable room

Clean modern private facility. Convenient to trains. Parking next door but for a fee. Quiet street.

Such a great little place. Laundromat and convenience store super close. We loved our stay here.

Hotel was ok, area not the nicest. You can hook up your own hdmi device to projector in the room but who brings that with them on vacation?

There was 5 of us young adult women visiting Japan for the first time and this hotel was good for us: clean, located in a nice neighborhood with walking distance to 2 subway entrances and at least 5 Convenient Stores. My only suggestions are:provide some tatami pillows to sit on, a few shelves above the outlets for electronics and same size matress for the couch

Very friendly and helpful staff Room is clean and comfortable

Off the beaten path in quieter part of Shinjuku. About a 20 minute walk from shinjuku station. Overall a nice property.

The property is quite new, airy and clean. The bathroom was big and spacious with a tub, water pressure was good. The water closet was fully equipped with a high-tech toilet seat and with all the buttons and was located in a separate room. However, the bedroom itself was too tight for a family of 5. We could not even open our suitcases. When the sofa bed is opened there is barely any room to walk around. It would have been nice if they utilized the little corner of the room to install some shelves for the clothes instead of having a bulky coat hanger there. The location was approximately a 10-minute walk from the nearest metro station. We liked the Life Grocery beside the Wakamatsu-Kawada station. Meals, groceries and drinks were available there at cheaper prices than convenience stores. We had a balcony with a view of the street. Overall, the stay was enjoyable! Value for money stay.