Hard Rock Hotel Desaru Coast

Hotels
8.5
/10

Very Good

191 reviews

What Guests Say About Their Stay

Ambiance (5)
Room Space (4)
Bedroom (4)
Bathroom (4)
Nandagopalan S. S.
9.1
/ 10
Hotel is clean and staff very were responsive on our queries. Overall very good experience. Recommended.
In the Area
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Jalan Pantai 3, Desaru Coast, Bandar Penawar , Desaru, Kota Tinggi, Johor, Malaysia, 81930

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Hard Rock Hotel Desaru Coast is a hotel in a good neighborhood, which is located at Desaru. Not only well positioned, but Hard Rock Hotel Desaru Coast is also one of hotels near the following Desaru Coast Adventure Waterpark within 0.3 km and The Els Club Desaru Coast - Valley Course within 1.39 km. About Hard Rock Hotel Desaru Coast Not only located within easy reach of various places of interests for your adventure, but staying at Hard Rock Hotel Desaru Coast will also give you a pleasant stay. This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hard Rock Hotel Desaru Coast. Hard Rock Hotel Desaru Coast is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you. From business event to corporate gathering, Hard Rock Hotel Desaru Coast provides complete services and facilities that you and your colleagues need. Have fun with various entertaining facilities for you and the whole family at Hard Rock Hotel Desaru Coast, a wonderful accommodation for your family holiday. This hotel is an ideal choice for you, novice to professional golfers. If you plan to have a long-term stay, staying at Hard Rock Hotel Desaru Coast is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home. This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Hard Rock Hotel Desaru Coast exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Hard Rock Hotel Desaru Coast is a hotel with great comfort and excellent service according to most hotel's guests. Get precious and unforgettable moment during your stay at Hard Rock Hotel Desaru Coast. Entertainment awaits your little rockers at the Hard Rock Roxity Kids Club™ with daily activities, games, crafts, and music. Kids 4-12 years are welcomed in this ultimate hangout place making friends, forming bands, and having the time of their lives.
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What's around Hard Rock Hotel Desaru Coast

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Jalan Pantai 3, Desaru Coast, Bandar Penawar , Desaru, Kota Tinggi, Johor, Malaysia, 81930
Lobby Hard Rock Hotel Desaru Coast
Exterior 2 Hard Rock Hotel Desaru Coast

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Hotel Overview 

Introduction to Hard Rock Hotel Desaru Coast

Situated in Desaru, Malaysia, the five-star Hard Rock Hotel Desaru Coast offers a unique combination of contemporary comfort and music-inspired ambience. The hotel offers a variety of eating options, a swimming pool outside, and chic rooms and suites. The Hard Rock Roxity Kids Club, a Rock Stars Collection memorabilia exhibit, and the Sound of Your Stay music program, which provides a free audio experience, are available to visitors.

Location of Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast is located in Desaru, Johor, Malaysia. Its exact address is

Jalan Pantai 3, Desaru Coast, 81930 Bandar Penawar, Johor, Malaysia

. It is situated next to Desaru Coast Adventure Waterpark and is a short walk from the Desaru beach.

Room Options and Pricing

Types of Rooms Available at Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast offers a variety of stylish and music-inspired rooms and suites. Here are the main types available:

  1. Deluxe King

    – Features a comfortable king-size bed, perfect for couples or solo travelers. The room includes modern amenities and music-inspired décor.
  2. Deluxe Twin

    – Comes with two twin beds, making it ideal for friends or small families. Enjoy a cozy stay with stylish interiors and top-notch facilities.
  3. Deluxe Gold (Pool View)

    – Similar to the Deluxe rooms but with a beautiful pool view. Guests can relax while enjoying the vibrant atmosphere of the resort.
  4. Studio Suite

    – A spacious suite with a separate seating area for extra comfort. This option is great for those who want more room to unwind.
  5. Rock Suite

    – A luxurious one-bedroom suite with a living area for added space. Perfect for couples or families seeking a premium stay experience.
  6. Rock Royalty Suite

    – The most exclusive suite offering VIP treatment and access to the Rock Royalty Lounge. It features a large living and dining area for a rockstar-level experience.

What is the Price Range for Rooms at Hard Rock Hotel Desaru Coast?

Room prices at Hard Rock Hotel Desaru Coast vary depending on the room type, booking platform, and season. Generally speaking, standard rooms cost between SGD 125 and SGD 175 per night. One Superior Room, for example, costs about SGD 120 per night, while a King Room costs about SGD 90 per night. More opulent options, like the Executive Room, cost more per night, at about SGD 930. Please be aware that these rates are estimates that may change depending on availability and booking dates.

Are there Special Offers or Packages Available at Hard Rock Hotel Desaru Coast?

Yes, Hard Rock Hotel Desaru Coast offers special packages such as a stay-and-dine deal with daily breakfast, waterpark tickets, dining credits, and discounts on merchandise and spa services. A premium suite package includes a complimentary connecting room, meals for up to six guests, and exclusive lounge access. Guests can also enjoy member-only discounts and rewards. These offers are subject to availability, so checking the official website for the latest deals is recommended.

Amenities and Services

What Amenities Does Hard Rock Hotel Desaru Coast?

A range of facilities are available at the Hard Rock Hotel Desaru Coast to ensure a relaxing and enjoyable visit. Visitors can unwind in a spa, a fitness centre, and a sizable outdoor pool. The hotel offers several dining options, such as a coffee shop, a Mexican-inspired restaurant, and an all-day dining restaurant. Music aficionados can benefit from the Sound of Your Stay® programme, which lets visitors borrow instruments and vinyl albums, while families with youngsters can enjoy the kids' club. The hotel is also located near a waterpark, adding to the fun. Free Wi-Fi, a gift shop, and event rooms for gatherings or parties are extra amenities.

Dining Options at Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast offers a variety of dining options, including Sessions, an all-day dining restaurant serving international and local cuisine; The Elephant & The Butterfly, which specializes in Mexican-inspired dishes like tacos and fajitas; and Constant Grind, a café offering coffee, pastries, and light snacks. Guests can also relax at GMT+8, a lobby bar with handcrafted cocktails and live music. These diverse venues provide a range of atmospheres, ensuring a memorable dining experience for all guests.

Does Daun Bali Seminyak Hotel Offer Any Unique or Luxury Services?

Yes, Daun Bali Seminyak Hotel offers several luxury services to enhance your stay, including a rooftop Jacuzzi and bar with panoramic views, a well-equipped fitness center, and indulgent spa services for relaxation. Guests can unwind at the swimming pool or enjoy direct beach access for a peaceful seaside experience. The hotel also features diverse dining options, including a restaurant and bar serving a range of culinary delights, ensuring a memorable and luxurious stay.

Location and Nearby Attractions

Major Landmarks Near Hard Rock Hotel Desaru Coast

  1. Desaru Coast Adventure Waterpark

    – A large water park offering fun rides and attractions for all ages, located right next to the hotel.
  2. Desaru Beach

    – A beautiful, serene beach perfect for relaxation, swimming, and water sports, just a short walk from the hotel.
  3. The Els Club Desaru Coast

    – A world-class golf course with stunning views and a challenging layout for golf enthusiasts, located nearby.
  4. Tanjung Balau Fishermen Museum

    – A cultural landmark that showcases the history and heritage of the local fishing community, a short drive away.
  5. Desaru Fruit Farm

    – A popular agro-tourism site offering fruit picking, farm tours, and delicious local produce, about 15 minutes from the hotel.

What Are the Transportation Options to Hard Rock Hotel Desaru Coast?

To reach Hard Rock Hotel Desaru Coast, you can take a private car or taxi, which is the most convenient option. Alternatively, shuttle services can be arranged for transfers from nearby areas, or you can rent a car for a scenic drive. For more budget-friendly travel, public buses are available from Johor Bahru to Tanjung Leman, followed by a short taxi ride to the hotel. Additionally, private transfers can be pre-booked for a more comfortable and direct route to the hotel.

How Far is Hard Rock Hotel Desaru Coast from the Airport or Train Station?

Hard Rock Hotel Desaru Coast is approximately 84 kilometres (about 1.5 hours drive) from Senai International Airport (JHB), which is the nearest airport. For those travelling by train, the closest station is JB Sentral Railway Station in Johor Bahru, about 90 kilometres (approximately 1.5 hours by car). Transportation options such as taxis, private cars, or shuttle services can be used to reach the hotel from either location.

Guest Experience

How is the Overall Guest Experience at Hard Rock Hotel Desaru Coast?

Overall, visitors to the Hard Rock Hotel Desaru Coast like their stay, praising the spotless, contemporary amenities, roomy accommodations, and welcoming personnel. Many emphasise how the hotel is a fantastic option for families because of its close proximity to the Adventure Waterpark. Nonetheless, some visitors believe that even while the accommodations and rooms are cosy, they might not meet some criteria of luxury. Despite this, the hotel is well-known for its pleasant stay and attentive service, which makes it a popular choice for tourists travelling to the Desaru Coast region. 

Is Hard Rock Hotel Desaru Coast Suitable for Families?

Yes, Hard Rock Hotel Desaru Coast is very suitable for families. The hotel offers a range of family-friendly amenities, including the Roxity Kids Club, where children can enjoy supervised activities and entertainment. 

Is Hard Rock Hotel Desaru Coast Pet-Friendly?

No, Hard Rock Hotel Desaru Coast is not pet-friendly. The hotel has a policy that does not allow pets on the property, so guests planning to stay with pets will need to explore alternative accommodations nearby. 

Accessibility

Is Hard Rock Hotel Desaru Coast Wheelchair Accessible?

Yes, Hard Rock Hotel Desaru Coast is wheelchair accessible. The hotel is designed to accommodate guests with mobility needs. It has many accessible features.

What Accessible Features Does Hard Rock Hotel Desaru Coast Provide?

Hard Rock Hotel Desaru Coast offers several accessible features to ensure a comfortable stay for guests with mobility needs. These include wheelchair-accessible rooms with wider doors, grab bars, and lower sinks, as well as ramps and elevators for easy access to all areas of the hotel. The property also has accessible restrooms, designated parking spaces close to the entrance, and accessible pools with ramps for easier access. These thoughtful amenities make the hotel more inclusive, providing a convenient and comfortable experience for all guests. 

Nearby Dining Options

Restaurants or Cafes Near Hard Rock Hotel Desaru Coast

  1. The Spice Kitchen – Desaru Coast, 81930 Bandar Penawar, Johor, Malaysia
  2. Tiffins by Chef Choi – Jalan Pantai 3, Desaru Coast, 81930 Bandar Penawar, Johor, Malaysia
  3. Sea Breeze Café – Lot 142, Desaru Coast, Bandar Penawar, Johor, Malaysia
  4. Makan Kitchen – The Westin Desaru Coast Resort, Desaru, Johor, Malaysia
  5. The Kitchen at Desaru Coast – Jalan Desaru, Bandar Penawar, Johor, Malaysia

Nearby Activities and Entertainment

What Activities Can You Enjoy Near Hard Rock Hotel Desaru Coast?

  1. Desaru Coast Adventure Waterpark

    – Enjoy thrilling water rides and attractions, perfect for families and adrenaline seekers.
  2. Desaru Beach

    – Relax on the serene beach, take a swim, or indulge in water sports like jet skiing and parasailing.
  3. The Els Club Desaru Coast

    – Play a round of golf at this world-class golf course, designed by renowned golfer Ernie Els.
  4. Desaru Fruit Farm

    – Experience agro-tourism with fruit picking, farm tours, and sampling fresh local produce.
  5. Tanjung Balau Fishermen Museum

    – Learn about the local fishing community and explore the history and culture of the area.

Are There Any Popular Events or Festivals Near Hard Rock Hotel Desaru Coast?

Yes, there are several popular events and festivals near Hard Rock Hotel Desaru Coast throughout the year. Notable ones include the IRONMAN 70.3 Desaru Coast Triathlon in May, the vibrant Ombak Festival in September, and the Desaru Coast International Triathlon held annually in September. Additionally, the Desaru Coast Food & Beverage Festival celebrates local and international cuisines, while the Desaru Coast Music Festival features performances by both local and international artists. Event dates and details may vary, so it’s best to check with organizers for the most up-to-date information.

Local Insider Recommendations

Hidden Gems Near Hard Rock Hotel Desaru Coast

  1. Tanjung Balau Fishermen Museum

    – A quiet cultural spot where you can learn about the local fishing heritage, with fascinating exhibits and historical artifacts.
  2. Desaru Fruit Farm

    – A peaceful agro-tourism site offering fruit picking, farm tours, and a chance to sample fresh, tropical produce.
  3. Pantai Teluk Sengat

    – A secluded beach where you can enjoy peace and tranquility away from the crowds, perfect for a relaxing day by the sea.
  4. Kota Tinggi Waterfalls

    – A scenic hidden gem about 45 minutes away, offering a beautiful spot for a refreshing dip in nature's serene surroundings.
  5. Mersing Town

    – A quaint town less frequented by tourists, offering local markets, cozy eateries, and a glimpse into authentic Malaysian life.

Best Local Experiences Near Hard Rock Hotel Desaru Coast

Near Hard Rock Hotel Desaru Coast, you can enjoy several authentic local experiences. Visit Desaru Fruit Farm to explore the region’s agricultural heritage, picking tropical fruits and sampling fresh produce. For a deeper cultural experience, head to the Tanjung Balau Fishermen Museum to learn about the traditional fishing practices of the area. Take a trip to Mersing Town, where you can explore local markets, taste Malaysian street food, and immerse yourself in the vibrant town atmosphere.

Where to Shop Near Hard Rock Hotel Desaru Coast? 

  1. Desaru Coast Mall

    – Jalan Desaru, Bandar Penawar, Johor, Malaysia
  2. The Els Club Pro Shop

    – Desaru Coast, 81930 Bandar Penawar, Johor, Malaysia
  3. Desaru Fruit Farm Souvenir Shop

    – Desaru Fruit Farm, Jalan Desaru, Bandar Penawar, Johor, Malaysia
  4. The Rock Shop®

    – Hard Rock Hotel Desaru Coast, 81930 Bandar Penawar, Johor, Malaysia
  5. Citi-Link Mall

    – Jalan Kampung Seri Pantai, Bandar Penawar, Johor, Malaysia

Best Times to Visit

What Are the Best Times to Stay at Hard Rock Hotel Desaru Coast to Avoid Crowd?

To avoid crowds at Hard Rock Hotel Desaru Coast, the best times to visit are during the off-peak seasons, typically from mid-week (Tuesday to Thursday) and non-holiday periods, such as April to early June and September to early November. During these months, the hotel and surrounding attractions are less likely to be crowded, offering a more peaceful and relaxing experience. Additionally, staying outside of school holiday periods and major events like the Desaru Coast Adventure Waterpark peak seasons or large-scale local festivals will help you enjoy a quieter stay.

Booking Information

How to Book a Room at Hard Rock Hotel Desaru Coast Online?

To book your room at Hard Rock Hotel Desaru Coast online, you can visit Traveloka website or apps. And then, input your check-in and check-out dates with the number of guests, this is a way to view available room options. Select your preferred room type and follow the prompts to enter your personal details and payment information. Lastly, review your reservation details and confirm the booking to complete the process.

To make your trip even more convenient, book your tickets and accommodations through Traveloka. With Traveloka, you can find the best deals on any tickets, nearby hotels, flights, and more tourist attractions. Plus, you can read reviews and get travel tips to ensure you make the most of your visit. Start planning your adventure today with Traveloka and enjoy a hassle-free memorable trip!

Suppose you consider another option besides Hard Rock Hotel Desaru Coast. In that case, people also see Capri by Fraser Johor Bahru, a modern hotel with serviced apartments, a 24/7 gym, a swimming pool, and a convenient location in downtown Johor Bahru. Along with that, people also see Sea Horizon Resort, a scenic resort offering oceanfront accommodations, and Ascott Star KLCC as a luxury serviced residence near KLCC, featuring well-appointed apartments and modern amenities, close to Petronas Twin Towers.

All facilities in Hard Rock Hotel Desaru Coast

Swimming Pool Hard Rock Hotel Desaru Coast
Swimming Pool
Entertainment Facility Hard Rock Hotel Desaru Coast
Entertainment Facility
Fitness Center Hard Rock Hotel Desaru Coast
Fitness Center
Common Space Hard Rock Hotel Desaru Coast
Common Space
Lobby Hard Rock Hotel Desaru Coast
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar
  • Set menu dinner
  • Set menu lunch

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa
  • Water park access (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Sports and Recreations

  • Fitness center
  • Golf
  • Golf course
  • Golf practice

Family-friendly Facilities

  • Kids club
  • Children club (surcharge)

Business Facilities

  • Conference room
  • Meeting facilities

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)

Transportation

  • Valet parking (surcharge)

Kids and Pets

  • CRIBS

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hard Rock Hotel Desaru Coast

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Check-in: From 15:00hrs, Check-out: Before 12:00hrs.
Extra bed is additional RM270 per unit per night.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Hard Rock Hotel Desaru Coast
365
Number of floors in Hard Rock Hotel Desaru Coast
5
Another facilities in Hard Rock Hotel Desaru Coast
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Hard Rock Hotel Desaru Coast

What are available facilities at Hard Rock Hotel Desaru Coast?
There are top facilites at Hard Rock Hotel Desaru Coast such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hard Rock Hotel Desaru Coast?
The standard check-in time at Hard Rock Hotel Desaru Coast is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hard Rock Hotel Desaru Coast provide breakfast?
Yes, Hard Rock Hotel Desaru Coast provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hard Rock Hotel Desaru Coast

8.5
Very Good

From 191 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

8.6

Service and Facilites

9.0

People often mention about Hard Rock Hotel Desaru Coast
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Ambiance (3)
Bedroom (3)
Bathroom (3)
Hotel Area (3)
Taste (3)
Variety (3)
Surroundings (2)
Family Friendly (2)
Staff Friendliness (2)
Activity Option (2)
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Traveler Reviews Hard Rock Hotel Desaru Coast

Number of reviews per page
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Customer reviews
Uchinda P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Very good hotel in all ways, definitely will book next time as well.

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Accommodation's Reply
24 Apr 2025
Dear Uchinda P, Welcome to the Show! Thanks for the rockin' review, so glad to read of how great your stay experience was with us at Hard Rock Hotel Desaru Coast.
Sony R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

For a round table in the bedroom, it is too big and makes it a bit difficult to do activities.
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Accommodation's Reply
24 Apr 2025
Dear Sony R, Welcome to the Show! We are sorry you were disappointed by the size of the round table. Thank you for staying with us, and we look forward to another chance to serve you. Rock On!
farahinms
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 23 week(s) ago

my stay was really awesome! i come during my birthday trip & i got some gift from them. the food was good, the staff really friendly & helpful. The ambience also good. we enjoy the live band so much.

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Azrul s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5.8

/10

Reviewed 32 week(s) ago

Service is below par for a 5 star branded hotel. Requested for extra towels, took them hours to send. Had to call twice before I got the extra towels. Complimentary welcome drink was not served although the coupon was given to the staff. Staff didn't even apologize for his mistake. Overall, overpriced hotel with poor service. Breakfast was below my usual expectation for a 5 star hotel. My 1st & last time staying there.
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Arif R. A.
icon-origin-TRAVELOKA

8.9

/10

Reviewed 55 week(s) ago

The F&b service team is not the most friendly and not the most welcoming to the guests needs. The F&b department must be more trained by the top Management to be more welcoming & friendly & more hotelier to the the guests who will come to this hotel in the future. Also, so many dirty plates were not taken out from our table by the F&b staff, so I have to do it myself to remove the dirty plate from out table. The Front office reception on the other hand have better performance in welcoming and treating the guests and very friendly.
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Wai Yee Jessie Chin
icon-origin-TRAVELOKA

9.7

/10

Reviewed 97 week(s) ago

Always a pleasure to stay in this hotel. I absolutely love how child and family-friendly this place is. Good and huge room for children to run around and the live band is good for adults who want to have some time drinking and enjoying the music.

1 people find it helpful

Accommodation's Reply
23 Jun 2023
Welcome to the Show, Wai Y. J. C.! There’s nothing that brings more joy than knowing you and your little Rockstars had a great time with us. We’re very happy to read of how much you enjoyed the stay and what we have to offer, especially our live music performances. Our stage is ready to receive you once again! 🎸
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Christian F.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 100 week(s) ago

Easily accessible from Singapore now since there is a short 1.5 hours ferry ride from Tanah Merah terminal. There is a shuttle from Desaru terminal to hotel, a short 10 mins drive away. Hotel feels quite new. Perfect for kids since there is huge adventure waterpark attached to hotel. Food is also nice. The beach is also a short 10 mins walk through Westin, right across hard rock.
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1 people find it helpful

Accommodation's Reply
20 Jun 2023
Welcome to the Show, Christian! We’re thrilled to know that you enjoyed the overall experience with us as well as our destination. Thank you for your kind compliments for our property and food. We look forward to having you as part of the Hard Rock family again!
shaeda
icon-origin-TRAVELOKA

9.0

/10

Reviewed 111 week(s) ago

Pantai jauh and makanan sedap dan murah. Pool pun jauh dari bilik, overall nak tenang-tenang oke lah, not happening macam Penang, kena bawa makanan banyak-banyak sebab kedai jauh 😙

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Accommodation's Reply
03 Apr 2023
Welcome to the Show, shaeda! Thank you for staying with us and sharing your feedback, both positive and constructive. We can't wait to have you as our guest again!
Dawn A.
icon-origin-TRAVELOKA

6.3

/10

Reviewed 124 week(s) ago

Overall the place needs some refurbishment. The rooms were quite outdated and housekeeping could be better as the room was very dusty. We got our room only around 445pm as we were told that it was pending supervisor approval. When we finally entered the room, we found that the rubbish from the previous guest was not cleared. More F&B options would be good.
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Accommodation's Reply
27 Dec 2022
Welcome to the Show, Dawn! Thank you for staying with us on this trip and taking the time to note feedback on our rooms and F&B. Please accept our apology for the cleaning service which was not up to scratch. Rest assured that your comments are highlighted to our Housekeeping and Maintenance teams as well as the Director of Food & Beverage to ensure the quality of our resort and food to be improved, as we are never happy to hear that our guests leave dissatisfied. Thanks for being part of the Hard Rock family, we look forward to welcoming you back!
William L.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 126 week(s) ago

It was great experience. The hotel was clean, the beach is just a block away, and there is a private bus sending to the beach as well. There is a direct entrance to adventure waterpark from the hotel directly. Kids club is available to send the kids in. Spa would need prior booking before able to get the slot.

1 people find it helpful

Accommodation's Reply
07 Dec 2022
Welcome to the Show, William! Thank you for staying with Hard Rock Hotel Desaru Coast and sharing a review of your overall experience with fellow Rockstars. Our teams are very happy to learn that your family enjoyed your time here and what we have to offer. We look forward to rocking with you again! 🎸
Tong K. M.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 127 week(s) ago

Nice Hotel, with very friendly and accommodating staff to our request (as we needed connecting rooms for my friend who booked 2 rooms (family and kids). The adventure park is so near and we had easy access to this water park.

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Accommodation's Reply
06 Dec 2022
Welcome to the Show, Tong! Very happy to know you and your friend enjoyed the stay and what we have to offer. We also really appreciate your lovely compliments for our people and rooms. Can't wait to have you as our guest again!
DEBBIE T.
icon-origin-TRAVELOKA

6.6

/10

Reviewed 136 week(s) ago

Great points: 1. Food was fantastic. 2. Service was prompt and good. Staff were friendly. 3. Located next to waterpark. Bad points: 1. 2 out 3 towels had stains. Pillowcase had stains as well. 2. Fault door lock. Got locked out of the room at 1.45am because the door lock ran out of battery. 3. The small curtain covering the window - outsiders can see into my room (facing the bed) 4. Reached at 2pm. But my room was only ready at 5pm. Way past check in time (staff was good, gave me complimentary late check out + free waterpark tickets as service recovery) 5. So noisy. Could hear the waterpark night event till 11pm.
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Accommodation's Reply
12 Oct 2022
Welcome to the Show, Debbie! Thank you for staying with Hard Rock Hotel Desaru Coast and taking the time to share your feedback, both positive and constructive. The team is ecstatic to receive your kind compliments for our food, people, and service. We also appreciate you for highlighting to us the details in the room, rest assured they’re brought to the attention of the Housekeeping and Maintenance department for their action and to improve on the upkeep of our rooms. We shall look forward to being part of your holiday plan again and having the opportunity to leave you with a more positive experience overall.
KWAN WEIJIAN
icon-origin-TRAVELOKA

6.4

/10

Reviewed 138 week(s) ago

The hotel 's staff is friendly. The check-in process is smooth. However, we never know that the tenant in Hard Rock can access to a private beach not far from the hotel. This has not been told during the check-in. Also, the foods quality is very much below expectation. Lastly, we don't get a good first impression when we see the hotel 's swimming pool.
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1 people find it helpful

Accommodation's Reply
15 Sep 2022
Thank you for choosing to experience Hard Rock Hotel Desaru Coast and sharing your feedback, both positive and constructive. We are sorry to hear that our food and pool facility did not meet your expectations, rest assured your comment is shared with the F&B team as we seek further avenues for improvement. We look forward to being part of your holiday plan again and to have the opportunity to leave you with a more positive experience overall. Rock On!
Habib M.
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10.0

/10

Reviewed 142 week(s) ago

Clean and spacious. Passed the vibes check. The staff were all very friendly.

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Accommodation's Reply
17 Aug 2022
Welcome to the Show, Habib! So wonderful to know you enjoyed the overall stay experience, especially the unique vibrancy at Hard Rock Hotel Desaru Coast. We really appreciate your kind mention of our rooms and our people. Looking forward to rocking with you again! 🎸
Eileen L.
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6.3

/10

Reviewed 147 week(s) ago

Aircon was permanently at 19 degrees. It took three calls for technician to realize that a bypass function was switched on. This could have been resolved at the first call made. With the noise pollution from the water park, toddler had a hard time during afternoon nap. Room was not ideally sound proof.

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Accommodation's Reply
29 Jul 2022
Hi Eileen, please accept our apologies for the inconvenience that was brought upon you during the stay, rest assured your comments have been shared with the related department. Hope that all else was well during your stay, we look forward to welcoming you back so that we may have the opportunity to leave you with a more positive experience.
Chong W. T.
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9.4

/10

Reviewed 147 week(s) ago

Loving the good hospitality that Hard rock hotel offers and grateful for the complimentary free upgrade of rooms and benefit. We enjoys the breakfast and the complimentary cocktails 😃 definitely will return again!

2 people find it helpful

Accommodation's Reply
29 Jul 2022
Welcome to the Show, Wanting! We're thrilled to hear that you enjoyed your stay experience and that the services received were pleasing to you. Our stage is ready to receive you once again!
Su ee s.
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6.0

/10

Reviewed 150 week(s) ago

Cons: Hotel and Room are not well maintained. Hotel walkways are littered with dirt, bird poo and dead insects. The room was not very clean and dusty, cannot walk around the room barefooted and step on pieces of sand or dirt every now and then, wearing a bedroom slipper is a must. Stayed for 3d 2n, walked past a dustbin near the lift lobby at our room level, and saw a few pizza boxes thrown on top, from the first day I checked in till I check out it's still there …. This is the 4th of the hard rock hotel chain I have stayed in, have been to hour Bali, Pattaya, and SG. And Desaru Hard rock really pales in comparison based on cleanliness. The Breakfast was very average. Pro: the staff was friendly and helpful. It's connected to the adventure water park. My kid loves the acoustic swimming pool in the hotel. Overall its style due to its location in the water park, really needs to improve on the cleanliness in order to make guests feel more comfortable.
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1 people find it helpful

Accommodation's Reply
21 Jun 2022
Hi Su, we are so sorry to know that you had an unpleasant experience at our hotel, please accept our apologies and we’ve brought this up to the team regarding this unacceptable standard. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
Mariana A.
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6.6

/10

Reviewed 152 week(s) ago

The receptionist did not get inform us that we can get the touch and go validated upon checking in. Only when we are leaving the hotel for town and we checked with the security and he told us so. We had to walk all the way to receptionist to do so and walk back to the car which is parked at far end. During breakfast, they did not replenish the food. One guest told them to do so as the noodles, nasi lemak and rendang tray were empty and it ' s only 9ish. The staff said, we have done it 3 times. Well regardless, there's a queue and food is empty. There were not enough proper parking lots resulting in guests parking anywhere and anyhow. Suggest to have a proper parking lots with shelter. The receptionist guy did a wonderful job by allowing us to check in prior to the check in time.
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Accommodation's Reply
16 Jun 2022
Hi Mariana, thank you for sharing this detailed feedback. We have already taken all your comments and shared them with the team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
Toh Y.
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5.9

/10

Reviewed 154 week(s) ago

Service staff was good but the room was disappointing. I thought I booked room with king size bed but the bed was so small. It should b only queen. The towels were damp and we had to request for replacement before we can wash up. Pillows are flat and soft, gives neck ache. Tissue box left with only 3 piece of tissue. We are jus too tired to keep requesting for basic expectations like this.
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Accommodation's Reply
27 May 2022
Hi Elaine TOH, we are so sorry to know that you had an unpleasant experience at our hotel, please accept our apologies and we’ve brought this up to the team regarding this unacceptable standard. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
Eugene T.
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9.7

/10

Reviewed 156 week(s) ago

Hard Rock Hotel is such a great place to relax. The entire laidback atmosphere just slows down your heartrate, a nice respite from the bustling city life. The service staff here are well-trained and very customer-oriented. The room is beautifully well-decorated. Spacious, practical and comfortable. There is a wide selection of movies if you want to relax in bed. The hotel is also just right next to the waterpark. The only ding to the overall experience is the quality of the breakfast, which I feel could have been better (e. G. Porridge was cold, need more staff at the prata station, spread can be better). Overall, I enjoyed my stay and will definitely want to return again.
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1 people find it helpful

Accommodation's Reply
17 May 2022
Welcome to the show, Tan! Thanks for your feedback on breakfast and for pointing out which dishes were less than satisfactory. We have shared your feedback with the Executive Chef for improvement with his team. Thank you for staying with us, and we look forward to another chance to serve you. Rock On! 🎸
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