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Heritage Queenstown

Name: Heritage Queenstown
Address: 91 Fernhill Road, Queenstown, Otago, New Zealand, 9197, 91 Fernhill Road, Otago, 9197, New Zealand
Rating: 9

Hotels

8.8

/10

Very Good

935 reviews

What Guests Say About Their Stay

Zack

10.0

/ 10

Convenient hotel just outside of Queenstown. Parking was confusing as our receptionist mentioned the parking outside of the garage was free but it wasnt. Easy access around the hotel with great accommodations. Sauna, hot tub, and pool were perfect and not crowded. The restaurant was great but the beer choices are not. Highly recommended staying.

Andrzej

10.0

/ 10

Nice eco-friendly hotel. Decent breakfast, good dinner options. 15-minute walk down a fairly steep road to downtown with plenty of excellent dining options. Fantastic views of the lake from our room.

Kellie

10.0

/ 10

Had a lovely 3 night stay here. Ate at the restaurant twice and it was delicious. Staff were lovely. Room was spacious. Only downfall was the hill to get to the accommodation. We felt like we needed to drive down to the main area of Queenstown, and parking in Queenstown is not great and all paid. Parking at the hotel is a first come first served basis and basically luck of the draw. This could be better managed.

In the Area

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91 Fernhill Road, Queenstown, Otago, New Zealand, 9197

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

Heritage Queenstown is located in area / city Queenstown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Heritage Queenstown

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91 Fernhill Road, Queenstown, Otago, New Zealand, 9197

Discover More About Heritage Queenstown

Location

Heritage Queenstown is located in area / city Queenstown.

The hotel has a very good location, also near the Queenstown Airport (ZQN), which is only 7.8 km away.

There are plenty of tourist attractions nearby, such as Lake Wakatipu within 9.53 km, and Taco Medic within 1.55 km.

About Heritage Queenstown

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Heritage Queenstown exclusively for you.

Heritage Queenstown is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Heritage Queenstown.

All facilities in Heritage Queenstown

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Things to Do

Beach umbrella
Hot tub
Outdoor pool
Indoor pool
Barbecue
Garden
Library
Sauna
Pool sun loungers

Hotel Services

Laundry service
Tours
Multilingual staff
Newspaper in lobby
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Business Facilities

Conference room
Conference center
Meeting rooms
Conference rooms
Computer station
Business center

General

Smoking area
Parking
Ballroom
Terrace

Public Facilities

Others
Elevator
Restaurant
Safety deposit box

Accessibilty

In-room accessibility
Roll-in shower
Accessible bathroom

Food and Drinks

Bar
Breakfast

Sports and Recreations

Ski storage
Fitness center

Connectivity

Free WiFi

In-room Facilities

Nearby Facilities

Souvenir shop

Accommodation Policy & General Information in Heritage Queenstown

Important Note

Fee for buffet breakfast: approximately NZD 36 for adults and NZD 18 for children
Rollaway bed fee: NZD 60 per night
Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

Deposit: NZD 50 per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 10:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - Before 10:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Heritage Queenstown	175
Number of floors in Heritage Queenstown	4
Another facilities in Heritage Queenstown	Beach umbrella, Hot tub, Outdoor pool, Indoor pool, Barbecue

Frequently asked question in Heritage Queenstown

What are available facilities at Heritage Queenstown?

There are top facilites at Heritage Queenstown such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Heritage Queenstown?

The standard check-in time at Heritage Queenstown is starting from From 15:00 while the latest check-out time is at Before 10:00

Does Heritage Queenstown provide breakfast?

Yes, Heritage Queenstown provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Heritage Queenstown

Overall Ratings & Reviews Heritage Queenstown

Traveloka (5)

Other sources (935)

8.8

Very Good

From 935 reviews

Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

9.0

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Traveler Reviews Heritage Queenstown

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Top reviews

Trevor

Leisure with Partner

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Good location, friendly staff

Jill

Friends and Family

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Loved it! Have stayed here twice.

Zack

Friends and Family

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Andrzej

Leisure with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Nice eco-friendly hotel. Decent breakfast, good dinner options. 15-minute walk down a fairly steep road to downtown with plenty of excellent dining options. Fantastic views of the lake from our room.

Kellie

Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Tracy

Leisure

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Was a pleasant stay. Had a few issues sorting the room but ok in the end

Patricia

Leisure with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

We had a lovely large suite. Huge bed was very comfortable. Would recommend And appreciated the upgrade

Chris

Leisure

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Clean, staff very helpful, and bed was comfortable. Would recommend staying here.

Uel

Leisure with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel with a beautiful view. Friendly helpful staff.

Verified traveler

Friends and Family

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Spent Christmas here with my family and thoroughly enjoyed our stay. The connecting family suite was pricey but worth the money considering how spacious the rooms are. The bed mattress was one of the most comfortable mattresses I’ve slept on. Breakfast had a nice spread for the entire family and the staff members were very friendly and accommodating. The location of the hotel is fantastic and the hotel has a nice view of the lake. Garage parking spaces could fill up fairly quickly during busy times but all in all this is a great hotel that I’d highly recommend. Still can’t get over how comfortable the mattress was!

Lisa

Leisure with Children

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel

Martin

Friends and Family

2.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Huge disappointment! Never ever again! Friendly staff, but terrible Service! Not clean and bad Food!

Crisma

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

No comments

David

Leisure Family

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

I was a returning customer having stayed several years ago at this Hotel and had a good experience. This time however I did not have a great experience when my room wasnt ready at 3pm as per the check in time. We had to wait to 4pm to check in and then was sent to the wrong room so couldnt access the room. Before returning to the hotel for our next booking (a few days later) I rang to ask to speak to the manager to ask if we could check in earlier and left a message. The person said the magare would call me when they came out if their meeting. Teh manager never called that day or the next or at all. Dissapointing experience for me and would not stay again at this hotel or reccomend to others.

Deborah

Friends and Family

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Very nice hotel, but staff was found to be quite rude. We asked for ice and at first they politely delivered it to our room. Next day they told us to go downstairs to the bar and we were rudely told there is no more ice. lol Really?! wow, no ice at a bar. Ok. Whatever, other than that, the rooms were well maintained, pretty close to the heart of Queenstown (we took a bus right across the street from hotel which was nice, since it was quite cold out) but definitely within walking distance. Overall, this was a nice stay

Sue

Leisure with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Lovely large rooms with nice outdoor balcony. Swimming pool and a 15 minute walk to main shopping in Queenstown

Trina

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Average hotel, overpriced for what you get. Pool facilities not large enough for amount of rooms. Pool not heated, was too cold to swim comfortably. Average bar with extremely limited drink selection. Would be nice if hotel could support local and showcase local beers and wines. Overall disappointing.

Linda

Leisure Family

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

I had an extremely disappointing experience at this hotel. The manager lied about the room not being ready, claiming it was due to maintenance when it was actually just housekeeping. Check-in was delayed by two hours, and they didn’t offer to take our bags for us. Compensation was only offered after disagreement, and even then, it was a free drink voucher. Since I don't drink alcohol, they awkwardly suggested chocolate milk - hardly appropriate. Later that evening, we overheard staff at the bar openly and unprofessionally discussing the incident. To make matters worse, when I tried to use the drinks voucher for a mocktail (priced the same as beer), I was told it could only be used for soft drink, despite reception telling me otherwise. At dinner, the restaurant had run out of chicken for the pasta which was incredibly frustrating as I then had to go without or with a seafood alternative for added cost. The supposed $10 housekeeping discount they offer is a complete ruse – we weren’t allowed to apply it to the lunch we had at the restaurant upon checkout. Overall, this was an unprofessional and poorly managed experience. I would not recommend this hotel.

Melanie

Leisure Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Fab place to stay. Room was large and clean, with nice amenities. Easy 15 walk to city centre, so close to shops, dining etc. We didn’t eat at the onsite restaurant, but bought coffees and the staff were very friendly. Pool, spa, sauna and gym were lovely and great to use after a day out enjoying beautiful Queenstown. Would highly recommend the Heritage Hotel Queenstown.

Julie

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Nice hotel within a 15 minute walk of Queenstown. Friendly service, clean rooms and comfortable beds.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.