The room was very dirty. It has cockroaches. Then the toilet bowl and lavatory has stains. Slippers were seemed to be used by previous guests... I am very disappointed for it claimed to be clean.

Why did you use the hotel immediately when it was known as isolation. Facility cla.

This hotel should shut down right away. The dirt and the pests/ insects crawling around are just the start. Once I enter my room, a cockroach on top of my bed welcomed me. Then theres the dining table, with crawling bugs on top of it. The bathroom was ridiculously dirty like hair on the shower drain, no toilet tissue, the mirror was full of dried stain that you cannot even see your face clearly. The sink was so dirty and clogged. The smell of the room is so unpleasant. Honestly it wasn't even close to the photos that they have included in their ads. Very tricky. The tv wasn't working. All of these I have called and informed the reception and told me that they will put me in to another room. I couldn't lay down on my bed even though I was dead tired from a long journey because I was scared that these bugs will crawl on me while I sleep. I couldn't take a shower because the bathroom was too filthy to step in. All in all I don't recommend this place and I recommend that you call the health and sanitation department and report this because everything in their ads were all lies

don't stay here.

This is for room 5017. Only problem is the flooded floor after having a shower in the bathroom. It was very noticeable that the floor was unscrubbed properly because the dirt floats when it floods. I hope they can also provide softer towels. 🙂

The room is ok but the staff are very noisy whenever they clean the rooms or check the rooms for check outs.

The room was all messy when we checked in.

We were not informed about the 1000 deposit upon check in though it is refundable upon check out. Some room smells like a crap.

Drawer of the table used cotton buds and a Mercury paper bag, AC side with cobweb's, iron bed linen crab, as it was a change but before it, elevator not functioning, shower to polish the metal.

I had some problems with the bookings online and how they endorsed me to their sister company. Knowing that I'm priority they should have accommodated me first. Supervisor wasn't capable to faced unexpected situations. However, I'm impressed with the two female staff who takes responsibilities of my situation. With the help of their rational decision making, they were able to help me at that moment. Also, I would like to thank the Manager and operations manager for being responsive to the incident. They also did a greàt job for making my booking easier. They called me as soon as possible to fixed certain angle of the situations. These people should be praised by the CEO for providing the best service for their cusťomer. That's the reason why I decided to stay more becoz of these people.

It's a new building but the following were not working: internet, phone, hot water. Also the signal inside was very weak.

They don’t serve hot water because the hotel is still under renovation.

no wifi connection and the room has strong smell of mosquito repellent.

Dissatisfied with service.Poor internet connection.or no internet at all.No frontdesk personnel available to answer phone need to go 4 floors down to talk to them.Windows can be opened by guest which is dangerous(soo dangerous) curtain rod is broken ask for assistance no one came.Yes the surrounding is clean because the place is new but the customer service is very very poor.

The hotel ok although this is not fully operational. One thing to improve is to install exhaust fan to your toilet and bath.

New hotel. The taxi drivers have yet to know where it is. But the place is promising. The lobby and the rooms are very nice. Will definitely come back.

room is true to pictures, place is fairly new. staff is friendly.