Pestana Casino Park Ocean and SPA Hotel

Hotels

4.3

/5

Very Good

3,400 reviews
In the Area
See Map
Rua Imperatriz D. Amélia, Funchal (Sé), Funchal, Madeira, Portugal, 9004-513

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Pestana Casino Park Ocean and SPA Hotel is located in area / city Funchal (Sé). 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Pestana Casino Park Ocean and SPA Hotel

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Rua Imperatriz D. Amélia, Funchal (Sé), Funchal, Madeira, Portugal, 9004-513
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Discover More About Pestana Casino Park Ocean and SPA Hotel

Location


Pestana Casino Park Ocean and SPA Hotel is located in area / city Funchal (Sé).

About Pestana Casino Park Ocean and SPA Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Pestana Casino Park Ocean and SPA Hotel exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at Pestana Casino Park Ocean and SPA Hotel.

All facilities in Pestana Casino Park Ocean and SPA Hotel

Others Pestana Casino Park Ocean and SPA Hotel
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Things to Do

  • Shops
  • Outdoor pool
  • Indoor pool
  • Turkish bath
  • Casino
  • Spa
  • Health club
  • Marina
  • Garden
  • Library
  • Sauna

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Wedding service
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Conference center
  • Meeting rooms
  • Business center
  • Conference rooms

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Game room
  • Tennis court

Food and Drinks

  • Bar
  • Poolside bar
  • Nightclub

General

  • Banquet
  • Parking (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Pestana Casino Park Ocean and SPA Hotel

Important Note
  • Self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Available rooms at Pestana Casino Park Ocean and SPA Hotel
379
Number of floors in Pestana Casino Park Ocean and SPA Hotel
6
Another facilities in Pestana Casino Park Ocean and SPA Hotel
Shops, Outdoor pool, Indoor pool, Turkish bath, Casino

Frequently asked question in Pestana Casino Park Ocean and SPA Hotel

What are available facilities at Pestana Casino Park Ocean and SPA Hotel?
There are top facilites at Pestana Casino Park Ocean and SPA Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Pestana Casino Park Ocean and SPA Hotel?
The standard check-in time at Pestana Casino Park Ocean and SPA Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Pestana Casino Park Ocean and SPA Hotel

4.3
Very Good

From 3,400 reviews

Traveler Reviews Pestana Casino Park Ocean and SPA Hotel

Number of reviews per page
20
40

Top reviews

Lucas Domingues
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2.0

/5

Reviewed 6 week(s) ago

as reviewed on Google

This is definitely not a 5 star hotel. Maybe 3-4 stars. The dinner buffet is very overpriced and low quality. Rooms are quite old. However the pools and location are quite nice. Unfortunately the staff is really what soured our experience. They were unfriendly and standoffish. Loved Madeira and want to go back, but definitely to a different hotel.
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Nicola Warner
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5.0

/5

Reviewed 19 week(s) ago

as reviewed on Google

Just arrived back from a lovely stay here. The hotel is clean. The staff are friendly. The beds are very comfortable. There's a good choice at breakfast. It's well placed as it's just a short walk into town but the hill back up is a killer but there's plenty of buses and taxis that are particularly expensive. If you don't fancy a walk into town there's a good selection of bars and restaurants round the hotel too. We had no problem with getting sunbeds or a table for breakfast but it is term time so that may have helped. One day we woke up to heavy rain but we had a relaxing morning in the spa/ indoor pool until then rain cleared. The indoor pool was really cold last year but this year they have taken feedback on board and it was warmer this year. One thing to note is the hotel card only now so you can't pay cash for anything in the hotel. We already planning our next stay here. Only negative is that one night the barman hadn't brought our drinks after 20 minutes and when we looked over he was chatting to 2 men who were sat at the bar so we think he forgot them but we weren't bothered and just went on up to bed without them and it certainly didn't bother us enough to make a fuss while we were there or to knock any marks off.
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Trond Vendshol
icon-origin-OTHER

3.0

/5

Reviewed 3 week(s) ago

as reviewed on Google

Beautiful, if a bit dated architecture - makes you feel you are in an old Bond movie. Very nice interior and the gardens were absolutely lovely. Service in the reception leaves a lot to be desired. When greeting the receptionist upon arrival, we were basically met with a cold shoulder. No "welcome to the Pestana" or anything like that, just a blank stare. Checking in was fairly smooth apart from that. Again, at the end of the stay, they gave us the bill and that was it. No "did you have a nice stay?" or "have a safe journey, hope to see you again" or anything like that - just pay the bill and farewell. The "happy hour" bar was a similar experience, the senior staff was almost hostile, the junior much more accomodating and friendly. The staff in the restaurant on the other hand, were exceptionally friendly and hardworking. Same goes for the doormen and the cleaning staff - always greeting you with a friendly smile. Rooms were outdated and could do with a renovation, same goes for the bathroom. Make sure you don't get a room facing the casion - lots of noise at night, both loud music from outdoor speakers (!) and at 3-4 AM when the drunks leave the nightclub. I see now that there has been several other complaints about the staff attitude over the last few months, but management does not seen to take this seriously. I guess we will not be returning. Changed my rating from 4 to 3 star.
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Lehané Masebo
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2.0

/5

Reviewed 9 week(s) ago

as reviewed on Google

Not a 5 star hotel. I was deeply disappointed with this hotel. I bookes through BA a break this week and I was so excited to come to a 5 star hotel for some well earned time off from work. I came to the hotel and the receptionist was so grumpy and prickly with me. They had messed up my booking and were blaming me. Once that was resolved, I thought it was an one off but it happened often with different people. The staff are miserable with not one smile on their face. Even when asking simple questions, they look like they don't want to be there. The room was okay but there was mold in the bathroom, no basic kettle and cups for tea or coffee, aircon was bad, just old and needs refurbishment. Nothing complementary offered. Even bare minimum not available. The spa is overpriced and the gym is pathetic with no water in the water cooler and barely any equipment. 3 lifts for 500 + rooms is frankly ridiculous. I've had more on offer and way better service at three star and four star hotels. It was disappointing. The pools were badly kept and the restaurant was so bad. Breakfast was fine but nothing special. Its one redeeming quality was the location, so close to everything so easy to explore the city. I would look for a hotel on the same road, next time I will go to the Savoy. I suggest you do the same. Do Not Come Here if you want a relaxing holiday, go else where. I will never come back!
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Number of reviews per page
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