Our experience at this bed and breakfast was nothing short of a disaster. Let’s start with the fact that the window in our room didn’t close properly and was facing a busy corridor, so we heard EVERYTHING – constant foot traffic, conversations, and noise all night long. Privacy was non-existent. The bathroom was even worse. It reeked of a horrible fungus smell that made it unbearable to be in there for more than a few minutes. We had the “clean our room” sign up, but that never happened. The only thing we got was some fresh towels later in the afternoon, but the room remained dirty. To make matters worse, there was no power outlet near the bed. Charging our phones was a hassle. The wifi barely worked, and to top it off, there was no mobile signal, so we were essentially cut off from the world. The staff? Completely unfriendly and unhelpful. We had to ask for a breakfast refill shortly after 9 a.m. because it had already run out, and the coffee was absolutely awful. To add insult to injury, the room was filled with mosquitoes – strangely, only in this building. We left feeling completely unsatisfied and can confidently say we won’t be returning. Save your money and stay somewhere else!

In short I would describe my 7 night stay as mostly positive however there is some room for improvement. Here are the details: HOTEL & ROOMS: Hotel is located in a quiet area on the Hills of Santana. It has a very mountainish feel to it. Rooms we were located in were properly prepared and equipped with TV, electric cettle and some glasses plus cups. This is where issues start because all of the drinkware was tiny - not sure if its made for children or is it Madeira standard but it was really small. In the bathroom the showerhead was leaking - minor inconvenience but still, should be fixed. Water takes about 2-3 minutes to heat up but once its done its there. Close to the bathroom window there was a some resemblence of mold. should be checked out. Rooms are cleaned once a day per request, that was awesome. There is hotelwide Wifi which is surprisingly strong. The biggest plus for the hotel were the rooftop jaccuzis that are working 24/7 available all the time. RESTAURANT & RECEPTION: Restaurant and reception are located in the same building. Breakfast are served from 8 to 10 AM in form of sweedish table. Unfortunately this is the biggest upset of the trip as breakfast are very modest. Couple of bread slices, ham and a yellow cheese with tomatoes and lettuce was the best You are going to get. There are no options for warm meals (no scrambled eggs, sausages etc.). There is an option for boiled egg, cereal (with cold milk) and fruits with natural yogurt. I have to add that the ingredients available are the cheapest versions u can get in a store (chocapic cereal substitute etc). As far as drink option goes you can get tea (again in a very small cup), grain coffee (with no coffeine), orange juice (cheap) and water. I really expected more. During the day You can get lunches - we ate chicken once and it was good but price of 14 euro was a bit high. To sum up, we had a pleasent stay as service was very polite. If breakfast menu were to improve and remain the same price I would surely come back.

Stayed here for a night in the top part of the hotel right on the ridge, rooms were clean, comfortable and functional but quite minimalistic in decor. We had lunch and breakfast sitting outside, the views are great and the perfume of all the local flowers was amazing. If you can be in the top hot tub for sunrise to the east you would not be disappointed.

I do not recommend staying here. The service leaves much to be desired: there were no check-in instructions provided. The room quality is noticeably worse than in the photos — the furniture is worn out, and everything looks shabby. The worst impression was left by the restaurant: I was served a soup that was spoiled, and I was warming for two days afterward.

We stayed at this hotel two nights ago. Last night I realized I left my AirPods there. The App Find my confirmed that they were still at the property. When we came to picked them up today the staff denied having seen them despite me showing them on the App. The man responsible for cleaning the room said he didn’t see them and also that nobody else stayed there after us. My Find my App continues to show them bring there!!!