Ascott Orchard Singapore

Apartments
Preferred Partner Plus
8.8
/10

Very Good

368 reviews

What Guests Say About Their Stay

Surroundings (6)
Staff Friendliness (6)
Distance To City Center (5)
Accessibility (5)
Much Isworo
8.8
/ 10
One of the most comfortable hotels in Orchard.
Debora K.
9.4
/ 10
Good value at orchard area. Will come back.
Armelia A. P.
9.7
/ 10
Location is prime. Bed is good. Service is good. Everything is good.
halimah halimah
8.5
/ 10
Excellent, lovely place, very strategic
In the Area
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No. 11 Cairnhill Road, Orchard, Singapore, 229724

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Ascott Orchard Singapore is located in area / city Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Ascott Orchard Singapore

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No. 11 Cairnhill Road, Orchard, Singapore, 229724
Lobby Ascott Orchard Singapore
Lobby 2 Ascott Orchard Singapore

Discover More About Ascott Orchard Singapore

Hotel Overview: Ascott Orchard Singapore

Introduction to Ascott Orchard Singapore

Ascott Orchard Singapore is a luxurious serviced residence in the heart of Singapore which offers a blend of comfort and sophistication. Designed to cater to business and leisure travellers, the property provides a seamless blend of convenience and exclusivity. Its modern design and premium service ensure a memorable stay for guests.

Location of Ascott Orchard Singapore

Situated at 11 Cairnhill Road, Singapore, Ascott Orchard Singapore places guests steps away from Singapore’s premier shopping and dining destinations in the Orchard area. Its central location provides easy access to key business districts and cultural landmarks.

Room Options and Pricing

Types of Rooms Available at Ascott Orchard Singapore

Ascott Orchard Singapore offers an array of spacious and well-appointed rooms, from studio to two-bedroom suites. Each room is tastefully furnished with modern amenities like fully-equipped kitchens, sleek interiors, and plush bedding. For those seeking more luxury, the Soho Suite offer expansive living areas and breathtaking city views. Families and extended-stay guests will appreciate the thoughtfully designed layouts and ample storage space.

What is the Price Range for Rooms at Ascott Orchard Singapore?

Room rates at Ascott Orchard Singapore vary depending on accommodation type and booking period. Therefore, guests are encouraged to explore competitive rates on Traveloka to find the best deals for their desired dates.

Are There Special Offers or Packages Available at Ascott Orchard Singapore?

Ascott Orchard Singapore regularly provides exclusive promotions and packages to enhance your stay. Visit the Traveloka promotion page to discover attractive deals tailored to your needs.

Amenities and Services

What Amenities Does Ascott Orchard Singapore Offer?

Ascott Orchard Singapore boasts impressive amenities to ensure a comfortable and enjoyable stay. Guests can unwind at the outdoor swimming pool with sun loungers and jacuzzi. The fully-equipped fitness centre caters to health enthusiasts, while the business centre offers professional facilities for corporate travellers. Families can take advantage of the children’s playroom, ensuring young ones are entertained. Complimentary high-speed WiFi is available throughout the property to provide seamless connectivity.

Dining Options at Ascott Orchard Singapore

Ascott Orchard Singapore features KITH, a cosy café-restaurant located within the property. KITH serves an array of delicious dishes from hearty breakfasts to light snacks and beverages. Its welcoming ambience makes it a perfect spot for a casual meal or a quick coffee break. Additionally, the residence’s location near Orchard Road ensures guests have access to a wide range of dining options, including gourmet international cuisine and local hawker delights.

Does Ascott Orchard Singapore Offer Any Unique or Luxury Services?

The luxurious touches at Ascott Orchard Singapore include furnishings from renowned brands like Fendi Casa and high-end kitchen appliances from De Dietrich in select rooms. These elements elevate the living experience, making each stay truly memorable.

Location and Nearby Attractions

Major Landmarks Near Ascott Orchard Singapore

  • Orchard Road: Singapore's premier shopping and entertainment street with malls, restaurants, and boutiques.
  • ION Orchard: A luxurious shopping destination featuring high-end brands and an observation deck with panoramic city views.
  • National Museum of Singapore: A showcase of Singapore’s history and culture through immersive exhibits and seasonal events.
  • Fort Canning Park: A historic hilltop park with walking trails, ancient artefacts, and open-air concerts.
  • Singapore Botanic Gardens: A UNESCO World Heritage Site offering lush greenery and serene walking trails.

What Are the Transportation Options to Ascott Orchard Singapore?

Guests have various transportation options including taxis, ridesharing services, and the MRT. Somerset and Orchard MRT stations are the nearest, providing excellent connectivity to other parts of the city. Bus stops nearby also serve as convenient alternatives for exploring Singapore.

How Far Is Ascott Orchard Singapore from the Airport or Train Station?

Ascott Orchard Singapore is approximately 20–30 minutes by car from Changi Airport, depending on traffic conditions. For those arriving by train, the property is an 8–10-minute walk from Somerset and Orchard MRT stations.

Guest Experience

How is the Overall Guest Experience at Ascott Orchard Singapore?

Guests praise the property for its excellent location, spacious rooms, and attentive staff. Many appreciate the well-maintained facilities and the homely yet luxurious ambience of the suites. Long-stay guests particularly value the convenience of having a fully-equipped kitchen and steam iron in their rooms.

Is Ascott Orchard Singapore Suitable for Families?

Yes, the Ascott Orchard Singapore is family-friendly, offering spacious multi-bedroom suites and amenities like a children’s playroom. The central location also makes it convenient for families to explore nearby attractions.

Is Ascott Orchard Singapore Pet-Friendly?

Unfortunately, pets are not allowed at Ascott Orchard Singapore due to its urban setting and residential design.

Accessibility

Is the Ascott Orchard Singapore Wheelchair Accessible?

Yes, Ascott Orchard Singapore is wheelchair accessible with facilities designed to accommodate guests with mobility needs.

What Accessible Features Does Ascott Orchard Singapore Provide?

There are accessible entrances, lifts, and specially adapted bathrooms in select rooms. Guests can also request additional assistance during their stay to ensure a hassle-free experience.

Nearby Dining Options

Restaurants or Cafes Near Ascott Orchard Singapore

  • Wild Honey: 333A Orchard Rd, #03-01/02, Singapore
  • Din Tai Fung: 290 Orchard Rd, #B1-03, Singapore
  • Tiong Bahru Bakery: 70 River Valley Rd, #01-05, Singapore
  • Tambuah Mas Indonesian Restaurant: 290 Orchard Rd, #B1-44 Paragon, Singapore
  • Asian Food Mall: 304 Orchard Road B1, #038 Lucky Plaza, Singapore

Nearby Activities and Entertainment

What Activities Can You Enjoy Near Ascott Orchard Singapore?

  • Shop 'til you drop on Orchard Road: Indulge in retail therapy along this iconic shopping street, boasting a plethora of luxury brands and high-street favourites.
  • Visit the Clarke Quay: Experience the vibrant nightlife and dining scene in this bustling riverside district, offering a wide range of bars, restaurants, and clubs.
  • Take a ride on the Singapore Flyer: Ascend to new heights on this iconic observation wheel, offering panoramic views of the city skyline and Marina Bay.
  • Catch a show at the Singapore Botanic Gardens: Enjoy a captivating performance at the Symphony Stage, from classical music concerts to outdoor theatre productions.
  • Indulge in a delicious meal at a hawker centre: Sample various delectable and affordable local dishes at a nearby hawker centre like Newton Circus or Maxwell Food Centre.

Are There Any Popular Events or Festivals Near Ascott Orchard Singapore?

Orchard Road regularly hosts seasonal events like Christmas light-ups and Chinese New Year celebrations. During these times, the area comes alive with vibrant decorations and activities to create a festive atmosphere.

Local Insider Recommendations

Hidden Gems Near Ascott Orchard Singapore

  • Istana Park: A serene spot near Orchard Road, featuring beautifully landscaped gardens, a striking Festival Arch, and a reflecting pool.
  • Sri Thendayuthapani Temple: A historic Hindu temple with intricate carvings and vibrant ceremonies dedicated to Lord Murugan.
  • Cathedral of the Good Shepherd: Singapore’s oldest Roman Catholic church, boasting elegant colonial architecture and a tranquil atmosphere.
  • Former House of Tan Teng Niah: A strikingly colourful Chinese heritage house in Little India, showcasing traditional architecture and cultural charm.
  • Haji Lane: A vibrant street in Kampong Glam with unique indie boutiques, colourful murals, and trendy cafes.

Best Local Experiences Near Ascott Orchard Singapore

Enjoy a day exploring Singapore’s diverse neighbourhoods, from Chinatown’s bustling markets to Little India’s vibrant streets. Sampling hawker fare at Newton Circus or Maxwell Food Centre is a must-try for food enthusiasts.

Where to Shop Near Ascott Orchard Singapore?

  • Paragon: 290 Orchard Road, Singapore
  • Takashimaya Shopping Centre: 391 Orchard Road, Singapore
  • Lucky Plaza: 304 Orchard Road, Singapore
  • Scotts Square: 6 Scotts Road, Singapore
  • Far East Plaza: 14 Scotts Road, Singapore 

Best Times to Visit

What Are the Best Times to Stay at Ascott Orchard Singapore to Avoid Crowds?

The ideal time to visit is during off-peak months like February and September. These periods are less crowded, making it easier to explore the city’s attractions at a relaxed pace.

Booking Information

How to Book a Room at Ascott Orchard Singapore Online?

Booking a room at Ascott Orchard Singapore is simple and seamless with Traveloka! Enjoy the convenience of finding excellent deals while easily browsing nearby hotels, flights, and tourist attractions right from your phone.


If Ascott Orchard Singapore appeals to you, consider other hotels like Orchard Hotel Singapore, Adina Serviced Apartment Singapore Orchard, or Royal Plaza on Scotts which offer similar levels of comfort and quality.


For easy access to popular landmarks, consider hotels near Plaza Singapura, hotels near Far East Plaza, or hotels near Dhoby Ghaut MRT Station. For those looking to explore beyond the Orchard area, check out hotels in Bugis, Chinatown, and Sentosa Island.

All facilities in Ascott Orchard Singapore

Fitness Center Ascott Orchard Singapore
Fitness Center
Common Space Ascott Orchard Singapore
Common Space
Lobby Ascott Orchard Singapore
Lobby
Accommodation Services Ascott Orchard Singapore
Accommodation Services
Exterior Ascott Orchard Singapore
Exterior

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool

Kids and Pets

  • CRIBS
  • Highchairs

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Parking with surcharge

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Ascott Orchard Singapore

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

General Check-in Instructions

We are going cashless! In order to enhance your guest experience, please note that we will only be accepting the following payment methods: Credit card, debit card, secured online payment, mobile payment, and electronic bank transfer.
Housekeeping is only available from Mondays to Saturdays.
Physical IDs or passports are required for hotel check-ins in accordance with the National Registration Regulations (NRR).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Available rooms at Ascott Orchard Singapore
220
Number of floors in Ascott Orchard Singapore
20
Another facilities in Ascott Orchard Singapore
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in Ascott Orchard Singapore

What are available facilities at Ascott Orchard Singapore?
There are top facilites at Ascott Orchard Singapore such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Orchard Singapore?
The standard check-in time at Ascott Orchard Singapore is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Ascott Orchard Singapore

Traveloka (368)

Other sources (328)

8.8
Very Good

From 368 reviews

Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.3

Location

9.2

Service and Facilites

8.8

People often mention about Ascott Orchard Singapore
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Distance to City Center (3)
Surroundings (3)
Accessibility (3)
Family Friendly (3)
Staff Friendliness (3)
Wifi (3)
Ambiance (3)
Bedroom (3)
Bathroom (3)
Room Space (2)
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Traveler Reviews Ascott Orchard Singapore

Number of reviews per page
20
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Customer reviews
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Good place, all staff so kind and top service.

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Accommodation's Reply
28 Apr 2025
Dear M***a, -- Greetings! Thank you for taking the time to review your recent stay at Ascott Orchard Singapore. --- All of us are delighted you had a wonderful stay with us, and you liked the ambiance of our centrally located serviced residence. -- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! – All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! – It has truly been our great pleasure and privilege to have been of service to you, and we sincerely hope Ascott Orchard remains as your choice serviced residence in our city-state. -- We look forward to welcoming back and serving you again soon. – We are at your service, and we wish you well. --- Kind regards, -- The management of Ascott Orchard Singapore
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 week(s) ago

The staffs are very friendly and the location is an inch away from the middle of the main Orchard attractions, cafes and shops. It has sky bridge to Paragon shopping mall. Definitely a very recommended hotel to stay in Singapore.

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Accommodation's Reply
24 Apr 2025
Dear M***d, -- Greetings! -- Thank you very much for your kind words and for sharing your wonderful experience at Ascott Orchard Singapore. -- We are truly delighted to know that you enjoyed our serviced residence's central location, just steps away from the heart of Orchard Road’s vibrant shopping, dining, and entertainment scene. It is great to hear that you found the direct access to Paragon Shopping Mall via our sky bridge to be convenient and that our team’s friendliness left a positive impression on your stay. -- Your generous recommendation means a great deal to us. We sincerely look forward to welcoming you back for another memorable experience. -- We are at your service and we wish you well. -- Kind regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 6 week(s) ago

Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
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1 people find it helpful

Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings! – Thank you for taking the time to share your feedback. – We are delighted to hear that you enjoyed your stay at Ascott Orchard Singapore. -- Your positive comments are greatly appreciated, and it is wonderful to know that we were able to meet your expectations. – We strive to provide our guests with a memorable and comfortable experience, and your feedback encourages us to continue delivering excellent service. – We look forward to welcoming you back in the future for another enjoyable stay. – We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 6 week(s) ago

Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
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Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings from Ascott Orchard Singapore! Thank you for taking the time to review your experience at our serviced rsidence. -- All of us are delighted you enjoyed your stay with us, and you like the ambiance and cleanliness of our suites and facilities. -- We are thrilled to learn you find our location at the fringe of Singapore’s main shopping belt and Masjid Al-Falah convenient and ideal for your trip to our city-state. – We sincerely thank you for your heartwarming compliment for our team’s service. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a contribution to the success of your stay with us. Thank you for fuelling everyone’s passion to serve! – All of us have truly enjoyed being of service to you, and we sincerely hope Ascott Orchard will now be your choice serviced residence in Singapore. – We look forward to welcoming you back. -- We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
khariza
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 14 week(s) ago

Very comfortable, clean and complete

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Accommodation's Reply
02 Feb 2025
Dear Kharisa, -- Greetings! – Thank you for choosing Ascott Orchard Singapore and for taking the time to review your experience staying at our serviced residence. -- We are delighted you and your lovely family had a fabulous stay with us, and you the ambiance our suites and facilities. – All of us have truly enjoyed being of service to you and your lovely family, and we sincerely hope Ascott Orchard remains as your choice serviced residence in Singapore. -- We earnestly look forward to welcoming you and your family back soon. --- We are at your service, and we wish all of you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
S***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 42 week(s) ago

Clean comfortable rooms. Strategic location.
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Accommodation's Reply
31 Jul 2024
Dear S***a, -- Greetings! -- Thank you for choosing our centrally located serviced residence for your recent holiday in our city-state. --- We are delighted you had a fabulous stay with us, and you like our serviced residence’s location at the fringe of Singapore’s main shopping belt. – All of us have truly enjoyed being of service to you and we sincerely hope Ascott Orchard remains as your choice accommodation whenever you are back in Singapore. -- We earnestly look forward to welcoming you back soon. --- We are at your service, and we wish you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
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Andre A.
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8.7

/10

Reviewed 67 week(s) ago

Room is small especially Toilet was always humid lots of water.

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Accommodation's Reply
25 Jan 2024
Dear Andre Abdi, Greetings. Thank you for taking the time to review your recent overnight stay at our serviced residence and for letting us know you and your lovely wife had a pleasant stay with us. -- With regard to your feedback about the size of the 30sqm Murano suite you booked for your stay, please allow us to share that we have a suite inventory of 9 suite types of varying sizes which includes our dual-key 3-bedrooms Premier suite as we wish to cater to the individual stay requirements of our guests. We seek your kind understanding in this matter. -- All of us have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. -- Thank you for your valued support. -- Kind regards, The management of Ascott Orchard Singapore
Dian Pramana Putra Damanik
icon-origin-TRAVELOKA

9.4

/10

Reviewed 81 week(s) ago

Every time in Singapore colleagues always stay here, the service is very friendly, close to the shopping area.

1 people find it helpful

Accommodation's Reply
25 Oct 2023
Dear Dian Pramana Putra Damanik, Greetings from your friendly team at Ascott Orchard and welcome back! Thank you for your valued support for our premier-luxe serviced residence and for your heartwarming feedback. We are delighted you had another wonderful stay with us . We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road with proximity to many eateries and shopping malls convenient. – We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! --- All of us truly hope our serviced residence will always remain as your choice accommodation whenever your travels bring you back to our city-state. If there is anything we can assist you with your futures stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. -- As always, all of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. – Kind regards, The management of Ascott Orchard Singapore
Liem Siok Hoen
icon-origin-TRAVELOKA

9.4

/10

Reviewed 106 week(s) ago

Near to mount elizabeth hospital, strategically located in the heart of orchads rd.

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Accommodation's Reply
24 Apr 2023
Dear Liem Siok Hoen, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state and for taking time to review your 3 nights stay with us. We are delighted you and your lovely family had an enjoyable and comfortable 2 nights stay with us.. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- With your experience at our serviced residence, all of us truly hope you will now make Ascott Orchard your choice accommodation whenever your travels bring you and your family back to our city-state, and you will also recommend us to your family and friends back home. --- All of us have truly enjoyed being of service to you and your family, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish all of you well. Thank you for your valued support. --- Kind regards, The management of Ascott Orchard Singapore
Kenzo
icon-origin-TRAVELOKA

8.0

/10

Reviewed 110 week(s) ago

A very strategic hotel, complete facilities, close to everywhere, especially to Orchard, just a 5 minute walk at the Orcahd Road location. One day definitely stay again. Highly recommend.
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3 people find it helpful

Accommodation's Reply
29 Mar 2023
Dear Katam Wiragung, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state nd for taking time to review your 3 nights stay with us. We are delighted you had an enjoyable and comfortable stay with us, and you like the ambiance and cleanliness of our suites and facilities. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- It brings us much joy to learn you shall be returning to stay with us and we are truly grateful for your valued support. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
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hermawan h. s.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 111 week(s) ago

Lokasi yang tepat, dekat Orchard, ada jalan tembusan dari lantai 4 langsung ke Paragon Mall dan juga ke Mesjid Alfalah

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Accommodation's Reply
21 Mar 2023
Dear Hermawan Herjuno Sugondho, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you and your lovely wife had an enjoyable and comfortable 3 nights stay with us. We are indeed heartened to learn you find the link-bridge connecting our residence to Paragon convenient and having Masjid Al-Falah next to our residence an added value to your stay with us. With your recent stay, we sincerely hope our serviced residence will be your favourite lodging whenever you are back in Singapore and that you will recommend us to your family and friends. Thank you for giving us the great privilege and pleasure of being of service to you and your lovely wife. We earnestly look forward to welcoming you back and be of service to you again. We are at your service, and we wish both of you well. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
Gita S. S.
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9.7

/10

Reviewed 129 week(s) ago

Clean and sleek room, helpful staffs, generous hotel. Will be back for sure ❤.

1 people find it helpful

Accommodation's Reply
17 Nov 2022
Dear Gita, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our strategically located serviced residence for your recent visit to our city-state. We are delighted you had a great stay with us, and you are impressed with the décor and ambiance of our exclusive Fendi decorated Murano Suite. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. At Ascott Orchard, each guest’s stay experience is very important to all of us, and we shall always endeavor to walk the extra mile to ensure our guests’ stay requirements and satisfaction are well taken care of. We are truly grateful and heartened to learn you shall be returning to stay with us again and we shall do all possible to be deserving of your valued support. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your trust. Kind regards, The management of Ascott Orchard Singapore
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Lianto W. V.
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9.7

/10

Reviewed 130 week(s) ago

Clean Hotel. Great location. Perfect for business trip.

2 people find it helpful

Accommodation's Reply
08 Nov 2022
Dear Lianto, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence and for taking time to review your recent 2-nights stay with us serviced residence. We are delighted you had a great stay with us, and you find our strategic location at the fringe of bustling Orchard Road convenient. We are indeed thrilled to learn you are impressed with the cleanliness and ambiance of our suites and facilities. With your recent stay experience at our serviced residence, all of us truly hope Ascott Orchard will now be your choice lodging whenever your travels bring you back to our city-state and you will also recommend us to your family and friends back home. If there is anything we may assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance. Thank you for giving us the great pleasure of being of service to you. We earnestly look forward to welcoming you back. We are at your service ,and we wish you well. Kind regards, The management of Ascott Orchard Singapore
ANDY C. Y. H.
icon-origin-TRAVELOKA

5.8

/10

Reviewed 162 week(s) ago

The hotel was nice and beautiful. But was greeted with a insect on my bed when I check in. When approach staff. Instead of changing room, they sending someone up to clean. Was kind of shock with the service recovery. A high end hotel with a insect.

1 people find it helpful

Accommodation's Reply
31 Mar 2022
Dear Andy, Greetings. We deeply regret to learn you have been very dissatisfied with the service extended by our team and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere wish our team provides professional and helpful service always. We truly appreciate your feedback and following your feedback, we would like to assure you our Guest Service management team shall be investigating, and we shall focus our efforts in the areas we lack, in addition to counselling our team member concerned. All of us truly hope you will give us an opportunity to recover your lackluster experience and allow us to change your impression of our service. Kind regards, The management of Ascott Orchard Singapore
ROZAIME B. M.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 164 week(s) ago

The room really clean and up to my standard. Love the environment and atmosphere. Even the staff are helpful even they go beyond their duties. Well recommendedfor all type of people business, personal or family staycatiion if planning located near orchard area.

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Accommodation's Reply
22 Mar 2022
Dear Rozaime, Greetings from Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted you had a wholly enjoyable and comfortable stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. All of us are also truly grateful for your high recommendation for our serviced residence This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness. Thank you for making us feel valued too! With your recent experience staying with us, all of us sincerely hope Ascott Orchard be your choice lodging whenever you like a short respite from your busy schedule. It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
Lim Ren Jie Leon
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6.7

/10

Reviewed 173 week(s) ago

The floor were dirty and wasn't carpeted. TV was small and remote was spoil. The room has a sound bar which was unique. The toilet was very clean, perfect flow of water. Water was hot enough and it doesn't spray around that wet the whole area. But the toilet windows were translucent so might be quite uncomfortable.

1 people find it helpful

Accommodation's Reply
17 Jan 2022
Dear Lim, Greetings. Thank you for taking time to share your valuable feedback. We deeply regret to learn your lovely family and you did not fully enjoy your stay with us and we sincerely apologise for the disappointment, inconvenience and discomfort by the cleanliness of the floor in the 6th level Studio Premier suite assigned for your stay. Please be assured we have taken note of your feedback and our housekeeping management team shall be investigating and carrying out the needed corrective works. With regard to your feedback on the glass window in our suites, please allow us to share that a one-way privacy film is applied on the windows of our property. We sincerely hope the detractions in your recent stay with us will not prevent you from staying with us again as we truly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you. Kind regards, The management of Ascott Orchard Singapore
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Jodie W.
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9.7

/10

Reviewed 176 week(s) ago

Beautiful room, good facilities (swimming pool and gym open to fully vaccinated guests), great service (especially concierge and check in). We enjoyed having the bathrobes to wear during our stay. The bathtub was spacious. Very enjoyable experience!

1 people find it helpful

Accommodation's Reply
17 Jan 2022
Dear Jodie, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your experience staying with us. All of us are delighted you had a great stay with us, and you like the décor and ambiance of our suites and facilities.. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for making feel valued! It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
Linsay T.
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9.1

/10

Reviewed 182 week(s) ago

Centrally located, and my go to staycation option! Pleasant ambience & spacious in the room. Comes with a kitchen & washer which is useful for me!. Food options were endless ard the vicinity, and the vongole at the kith cafe is my favorite.

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Nicole Y.
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9.7

/10

Reviewed 184 week(s) ago

Perfect experience, nothing to complain and everything was beyond satisfactory and beyond what I expected. Had such a good time with my partner, staff were friendly and helpful, room was clean, big and very well designed. Best experience I've had, my new go-to place for sure! Definitely will recommend!

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Marcus G. N. Z. J.
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9.4

/10

Reviewed 185 week(s) ago

Have got to commend the concierge! Appreciate their politeless and effort to get the lift for guests when guests return to the hotel.

1 people find it helpful

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Exterior 4 Ascott Orchard Singapore

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