Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Great place Will come back

Disappointed

Yes

Great place l!

😘

👍

Very nice hotel. Great amenities. Staff were very nice and very helpful. Staff answered all questions. Great hotel.

Loved the accommodations provided for family traveling with toddler. Also love the convenience to shopping and food areas as well as airport limousine

Clean comfortable bed

Great rooms and service

Three hotels in one property made movement to facility dining, gym, pool, spa, and casino a little confusing and time consuming. I did not like the fact that every time I went into the casino I had to show my passport, even if I had just left moments before and had to go back in to pick up something I had left behind at one of the machines. Close to mall made shopping easy. Close to train station made transportation easy.

The hotel and staff are excellent. Not the most happening neighborhood. But I chose the hotel for its location- right next to the Yongsan train/subway station and that served its purpose well.

Second time booking the Grand Mercure this month and invited my family this time! Best hotel experience in all of Seoul! Will definitely be back! ☺️👍

It was amazing! Great location and great service. Would like to take my family again!! Friendly service good breakfast. If I knew it was this great I would reserve every time!

Wonderful stay at this hotel. It is located near Yongsan station (KTX/ITX/ Metro Line 1)with easy access through the walkway(on exit 3), hence even if the weather is bad, you will have no problem. Escalators and elevator are at the end and you can go to the Seoul Dragon city which means in fact all 3 Accor hotels and Lucky Seven casino. Ipark Mall is also accessible by exit 1 from the same Metro Station and after another 300m you will gent to Sinyongsan station (Metro line 4). Bed is very comfortable and 4 pillows were provided. Big apartment with plenty of storage options. Nice view from the windows as it was located on the 18th floor. From our windows we were able to see N tower, and from the other side I presume you can see Han River. Bathroom is big too, with shower, bathtub and WC with bidet functions. Ammenities kit is provided free of charge and replenished as needed. Towels are fluffy and robes are also available. Breakfast provided is excelent and plenty options are available for westerners and koreans: several types of bread, soups, eggs and live egg station, salami, ham, bacon, sousages, yogurts, pastry, various type of jam, honey, fresh juice (orange, apple,grapefruit), coffee machine, fruit cuts, s.o. Room is cleaned on daily basis and they are doing a very good job. Slippers are also provided. Smoking area is near by (near the entrance of Seven Luck Casino and the rest of the hotels). We will choose the same hotel next time.

Very friendly and helpful staff, good English. Comfy beds and very clean and well presented rooms

추석때 친척방문을 위해 디럭스 스위트에 묶었습니다. 처음방문전 차량을 두대 주차할수도 있는상황이어서 호텔에 전화를 걸어 문의했는데, 디럭스스위트라고 얘기했는데도 객실당 차량한대만 주차가능하다는 답변을 받았습니다. 나중에 체크인할때 두 대가능 하다는 말을듣고 어이가없어ㅆ습니다. 이게 시작이었죠. 샤워실은 막혀있어서 물이 넘쳐날까 조마조마 했었고, 비데는 동작도 안됐고, 에코프렌들리 대용량 바디워시는 고장나 펌핑이 안됐고, 드라이어는 플러그 꽂자마자 과열로 타는 냄새가나서 급히 플러그를 뽑았습니다. 이런일이 오성호텔에서 일어날 수있는 일인지 당황스러웠습니다. 체크아웃때 상황을 설명드렸으나, 형식적인 죄송합니다란 사과밖에 없어서 다시는 이호텔에 머물고 싶지않다는 생각이 들게했습니다

The check in and check out process was a bit too detailed and took longer than necessary. However the rest of our stay way very comfortable and we had a great time. Amazing gym and sauna/spa with great views. Great concierge service from Pauline :) Merci!

We traveled from America to Korea for 3 weeks I have experienced many hotels while visiting Korea twice a year..There was no hotel that made me want to go again. But this time..This is the first hotel that gave me a comfortable and good image from beginning to end We finally found the hotel we wanted Everyone in every hotel is kind. It's clean. The bed is comfortable enough to make you want to bring a mattress. It's cleaned well, and the laundry is hung in the closet when I come back in the afternoon. They even received the package, so in front of the room!! I'm here.. It's the best!! The transportation is great and there are various games to play with children around. Of course, the swimming pool in the hotel is also a safe and good place to stay with children. Of course, I won't have to look for another place in the future Thank you.

We, including my little poodle, enjoyed our stay. Very clean, and quiet, excellent service. I give 10 for everything!!! Thank you