Clean rooms a bit outdated no working Air conditioning in 4 star hotel Good food but shocking that you have to pay for water! Water available in the breakfast but all removed for dinner time it's a shame one again you are 4 star hotel...

Alright. So we’ll start with the aesthetics. The hotel is gorgeous. I’m not gonna lie. Probably one of the nicest hotels I’ve ever been to. That includes the ones in the USA. The amenities here are terrible though. How does an all-inclusive resort have no washers or dryers to do your laundry? The closest laundromat is in Rota. 20 minutes away. There is no gym. And the worst aspect is that it has no air conditioning. How does a hotel in a location where it easily reaches 95 F here in southern Spain have no AC? Everyone with me was sweating all night. This is 2021. Good luck charging anything when you leave because the keycard is your source of power to the rooms. The showers spray water all over the door because there is only half a shower door. On a side note, they do have a buffet for breakfast, lunch and dinner. The food isn’t great but I guess it could be worse. They do shows at night in the ballroom and they are really good and the arcade is pretty cool. The swimming pool is gorgeous but closes rather early. The jacuzzi by pool is way to cold to be jacuzzi but it’s better than nothing. I speak for the 40 people that traveled with me. Please fix these things!

Terrible experience from reception staff. The people from the hotel are mostly Spanish which is nice but communication is a issue if you are coming from another country and don't speak the language. I asked for help from the hotel staff a number of times and the staff know nothing. No help at all. Laura is the only helpful one. I complained to the manager and said that one of your colleagues didn't help when I asked about any transfers, bus routes, things to do in the area, sites to visit etc. She simply said no and she doesn't know anything. The next day I saw a train ride outside the hotel so very frustrated to hear no-one at reception knew about this. I explained to the manager my frustration and he was rude and abrupt. All he kept said was, we are not a tourist company and I explained if someone is asking for help and advice in the area the staff should know. He didn't even say sorry despite me saying I'm unhappy with my stay. We booked though TUI (PLS DONT BOOK WITH THEM) and no reps came during our 7 day stay. The all inclusive option is ok but you don't get the nestle ice creams just 2 basic ice cream flavour pots (considering you pay a lot for all inclusive silly the nestle ice cream isn't included). Cakes are also not included. Location is nice, near the beach and all inclusive food is ok.

I have greatly enjoyed this hotel and spa. The staff are very friendly and the accommodations are excellent. The pools and dining are quite kid friendly and there are plenty of children around the property. The bar and restaurant delivered great food and drinks and it was quite nice that the staff accommodated us with speaking English. The room I had was basic, however, comfortable and with a nice balcony overlooking the pools. The workout facility is a little limited but instead onto the boardwalk or beach for some exercise in the sun. All around this resort is not one to miss. I look forward to my next trip here.

No in-room wifi, the only good connection is in the lobby. besides the beach and a small strip mall about .5 miles away there is nothing near this area. No easy access to groceries either. The hotel buffet is extremely wasteful. Employees were always wonderful though, professional and often bi/tri lingual.