The Gaia Hotel Taipei

We really enjoyed our stay at this hotel. Everything was great from the hot spring tub in the room to the delicious breakfast buffet. The services provided by the front desk staff were especially impressive with Darren really going above and beyond to help us! We would definitely stay again at this hotel when we return to Taiwan.

The Gaia Hotel Taipei is a gorgeous resort hotel but it lacks vicinity entertainment. We aimed at a relaxing one-night stay with hot spring. So, it was satisfactory to our plan. We had fantastic pre-fixed dinner courses with a few choices for salad, soup, and entree. The included breakfast was average except the porridge. The hotel is located about 3/4 mile from Beitou MRT station. There is a hotel shuttle service running every hour, but it's not impossible to walk if you don't mind the moderately steep slopes at the near end. I'd recommend this to anyone who likes to have a relaxing stay and to pay for it.

Having a personal hot spring ( both at hotel and in room) was wonderful and the highlight of my trip!

A modern, clean hot spring hotel that pampers you once you step in. Staff are very polite and when they show you to your room, they leave their shoes outside! Very spacious room with hotspring tub and excellent in house made petit fours on welcome. Good semi buffet breakfastin the restaurant. The outdoor hotspring is gorgeous. Walkable to major tourist spots. Hotel also provide shuttle service to 2 mrt stations. Front desk staff Sean, Holly, n Meggy are really helpful😍

가족여행이였습니다~ 온천을 매일 했더니 피부가 좋아진다는 가족들 반응입니다~ 원래 많이 돌아다니는걸 싫어하는 가족들이라 매일 온천하며 쉬엄 쉬엄 여행하려고 고른 호텔이였는데 최적의 선택이였던거 같습니다

Some staffs are quite impolite for instance the lady at the reception queried why I am waiting at the check in counter and standing there. The fact is that I have been directed to wait there from the front counter and the lady that was supposed to be helping me was on the phone. The second impolite instance was my visit to the hot spring. I was cross examined as to whether I went into the hot spring with my swimsuit on. I also overheard the male staff criticising the junior female staff for letting me go in with swimsuit. The male staff explicitly told (warned) me to not go there with my swimsuit on if I were to go again to that horsing the next day. I replied that was my first visit there and at all times there were no signs that swimsuit is not allowed. I had even took a shower before going and do not see any reason why I am prohibited from doing so. And of course for the next day I refrain myself from going to the hot spring again just to avoid to be criticised by the male staff again. In any event, the experience was quite awful and off putting and this had indeed ruined the hotel’s reputation. The front parking reception guy is nonetheless very kind. There is quite a lot for the hotel to improve upon, especially in terms of its staff education.

Very warm hearted personalised service from all staff at the hotel, from the driver to porter and the reception. Had such a great sleep after soaking in the in room hot spring and lying on the smooth luxurious bed.

Staff are very polite and friendly. Hotel is a small premises. Hot spring is real natural spring water, rather than other hotels around using hot water from boiler, Or adding spring water powder to tap water. Room size is Ok if you choose the deluxe room. Food not fit out stomach, a little salty, although the chef had creative ideas on it. Cake & bread are delicious. All staffs in hotel are excellent service.

Good hotel

Excellent service!!!! Will definitely come back again!

Surprised expression!got be back next time!

Very kind,clean, and convenient

I can't believe it's a five-star hotel. I can hear the words clearly in the hallway from the room. It's not soundproofed at all. And as soon as you open the door, you encounter a bed. It's below the level of deluxe rooms in a five-star hotel. The lights on the air controller disturb the sleep. Maybe it's because of hotel policy, but there was no amenities, such as toothbrush, at all. It was the most expensive of the three hotels I stayed in on this trip to Taiwan, but the facilities were the cheapest. Even considering the availability of hot springs, the hotel's facilities were way short for the price. But the staff are kind. The hot spring is good.

Nice staff, great hot spring.

This property suffers terribly from over marketing that can only lead to disappointment in the customer. The ‘library’ is no better than your deceased aunt’s mouldy paperbacks along with lots of fake pale blue books. The view of jungle is only if you have the most expensive room in the hotel. The area is downmarket. The hotel is not all white and posh but at best like an airport hotel - with worse nylon carpets and cheap floors. Having said that, the staff were trying so so hard to appease the disillusioned westerners - so hard that I feel bad writing this review…but actually this is a very average and over priced hotel.

A nice Beitou hotel with hot spring in room, super friendly staffs, spacious room design and nice breakfast, walkable to town center and subway station, etc...Thanks.

Had a great time using the hotel facilities and service was excellent. The food was delicious. Will stay here again.

I had a great time at the Gaia! The public onsen is very relaxing and serene, the facilities are clean and the room is comfortable and modern. Housekeeping leaves snacks and fruit for free in your room every day in addition to the free drinks in the mini fridge. Staff is also very polite and friendly. It’s a great place to stay while exploring the wonderful Beitou neighborhood and the nearby Yanmingshan National Park.

Price quality ratio is low

The staff are always with a smile. I must give the security guard credit. He is very helpful. With my limited Chinese, he helped me to explain to the driver(s) where I wanted to go. We also enjoyed an unexpected guest. When we sat beside the window for breakfast, we saw a turtle outside looking at us. It belonged to the hotel. We really had a good time.