Donchan Grand Hotel

The location and atmosphere of the hotel are good, but the management is very bad. We booked for two nights. When we checked in, it was still normal. The next day, we planned to take a nap in the afternoon because we were tired from traveling. So we went out to have lunch. When we got back to the hotel, we couldn't get into the room because the hotel brought new mattresses for every room. So they dismantled the room without informing us first. And we didn't put up a sign that the room would be cleaned because we thought we would come back to sleep in the afternoon. But every room was opened to change new mattresses. We went down to ask the counter and were told to wait outside for 2-3 hours. We didn't prepare anything. Our belongings and clothes were stuck in the room. We had to drive to wait at the park until 4 pm. My boyfriend couldn't stand it anymore and called to ask. He said that our room didn't change mattresses because we were staying there but changed to a room that didn't have any guests. So we said, oh... then why did you have to wait somewhere else for several hours? He said that we misunderstood it ourselves. But we insisted that the staff said this and asked us to check the CCTV that our room was opened for use by the staff and that there were mattresses in front of every room on the floor. So he apologized, but we were already disappointed because we had lost both money and time and privacy. This trip to Chiang Mai was quite disappointing. So I complained to Traveloka, which later the hotel staff called to apologize and asked us to move to a better room instead. But we said that it was not an issue because we were not concerned with the room but with the hotel management that made the customers who had already paid wait somewhere else and could not stay for almost half a day. Why should the customers have to deal with the hotel's problems even though they had already paid and could not stay? So I would like to review that if anyone is thinking of staying here and encounters the same problem as us, think carefully before staying because they took our room without informing the customers even though the customers' belongings were still in the room and they made the customers wait somewhere else even though we were renting the hotel to sleep, not asking for free accommodation. They took the liberty and used the most carelessness, did not respect the guests who were staying and did not have good management. I must say it was terrible. Note: The day we stayed was a Saturday and Sunday holiday. There were a lot of guests but they still changed the beds. They should have known that it was a holiday but they still did it. If the guests were not allowed to stay, they did not inform us first. They broke into the room without asking for permission from the guests. In conclusion, it would be better to stay at the temple and respect the guests who were staying.

This time will probably be the last time using the service. Normally, when we come to Chiang Mai, we always come here, but the last three times, we got only rooms with bad feng shui. Opposite the stairs, we are not sure if the hotel arranges only for those who book through this app or not, but the room is getting worse and worse than the last time we stayed. The sound does not block out outside noise at all. People walking can hear it. Let's not even mention the elevator door opening. It is heard clearly as if it is stuck in our ears. The air conditioner in the room is difficult to adjust before it works. The air conditioner is very loud. The sound of the small refrigerator is held all night. The sound of the power being cut off is like an electric shock. The cleanliness of the bathroom has also gotten much worse. It may be with time, which is understandable. This is just our experience. Other guests may receive better results. But for us, goodbye.

I'd like to see a bit more of a breakfast menu.

มาเที่ยวเชียงใหม่ทุกครั้ง ก็จะพักที่โรงแรมนี้ครับ สะอาด ทันสมัย บริการดี ที่จอดรถสะดวกสบาย และยังมีอาหารเช้าให้ด้วยครับ แนะนำเลยครับที่นี่

เป็นโรงแรมที่ดีมากถ้าในราคาระดับนี้ สะอาด ที่จอดรถกว้างจอดได้หลายคัน

ห้องพักสะอาดมาก พนักงานบริการดี

รร.ดีมาก สะอาด ใฟม่ ราคาไม่แพง

ที่พักดีมาก สะอาด ห้องกว้าง ราคาดีมาก มีอาหารเช้าอร่อยด้วยนะ

Ample parking. There is a security guard to look after safety. The accommodation is clean. The service staff is very good. The bedroom is spacious. The room price including breakfast is not very expensive. It's a pity that the breakfast was a little lacking. There should be fried eggs, sausage, or toast. But overall it's okay. The room is not very soundproof. On the day of our stay, it was like a large family came to stay and opened the door to come in and out. Talking in the hallway There was the sound of children screaming from time to time. So I hardly slept at all.

Usable, the room is ok, but the towels look old.

สะอาดสะดวกกว้างขวาง👍

ดีมากๆๆมาพักหลายครั้งแล้วก็ดีเหมือนเดิม

5 stars. Parking is spacious, clean, safe.

Come to Chiang Mai, stay here all the time 😊

Clean, comfortable, affordable, quiet, not crowded, noisy.

New rooms, beautiful, clean, good service.

The room is big and good enough to sleep well and wake up very well. Employees speak because the service is good. Breakfast has boiled rice and fried rice. Would you like to add a soft-boiled egg or boiled egg or fried egg and sausage to eat with normal egg fried rice? Overall, it is considered good.

ดีมากค่ะ ห้องใหม่และใหญ่มากสะอาดมาก มีอุปกรณ์ให้ครบ มีอาหารเช้าข้าวต้มกับมักกะโรนีรสชาติดีค่ะ ติแค่ห้องไม่เก็บเสียงค่ะ ราคาดีมากกกกชอบค่ะ

สะอาด ห้องดี แต่ห้องไม่เก็บเสียงเลย คนเดิน เด็กพูดเสียงดังมากกกกกก ดีทุกอย่าง เว้นเสียงข้างนอกเข้ามา

The room is very clean. Value for money, overpriced