Ace Hotel New York

Hotels
8.0
/10

Very Good

891 reviews

What Guests Say About Their Stay

Rudy
10.0
/ 10
I’ve been staying at this property for many years and it never disappoints.
Adrienne
10.0
/ 10
Took my son for his 25th Birthday. Location was perfect with subway a block away and shopping right around the hotel. Had an excellent view of the Empire State Building. Lounge was cozy and a popular spot for even people not staying at the hotel. The soap in the bathroom smelled fantastic. Tip, the the water run in the shower to warm up.
elaine m
10.0
/ 10
Our room was spectacular. It was small, but we didn't expect a big room- it's NYC - there's not a whole lot of space! The view, however, made our room feel gigantic. We felt like we were on top of the world!
In the Area
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20 West 29th Street, Manhattan, New York City, New York State, United States, 10001

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Ace Hotel New York is a hotel in a good neighborhood, which is located at Midtown Manhattan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Ace Hotel New York

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20 West 29th Street, Manhattan, New York City, New York State, United States, 10001
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Discover More About Ace Hotel New York

Location


Ace Hotel New York is a hotel in a good neighborhood, which is located at Midtown Manhattan.

About Ace Hotel New York

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Ace Hotel New York exclusively for you.

Ace Hotel New York is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Ace Hotel New York.

All facilities in Ace Hotel New York

Others Ace Hotel New York
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • Free WiFi

General

  • Parking (surcharge)

Business Facilities

  • Meeting facilities

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Ace Hotel New York

Important Note
  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Ace Hotel New York
286
Number of floors in Ace Hotel New York
12
Another facilities in Ace Hotel New York
Others, Smoke-free area, Safety deposit box, Coffee shop, Laundry service

Frequently asked question in Ace Hotel New York

What are available facilities at Ace Hotel New York?
There are top facilites at Ace Hotel New York such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Ace Hotel New York?
The standard check-in time at Ace Hotel New York is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Ace Hotel New York provide breakfast?
Yes, Ace Hotel New York provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Ace Hotel New York

Traveloka (3)

Other sources (891)

8.0
Very Good

From 891 reviews

Cleanliness

8.2

Room Comfort

7.4

Service and Facilites

8.6

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Traveler Reviews Ace Hotel New York

Number of reviews per page
20
40
Top reviews
Rudy
icon-Business
Business

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

I’ve been staying at this property for many years and it never disappoints.
Adrienne
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Took my son for his 25th Birthday. Location was perfect with subway a block away and shopping right around the hotel. Had an excellent view of the Empire State Building. Lounge was cozy and a popular spot for even people not staying at the hotel. The soap in the bathroom smelled fantastic. Tip, the the water run in the shower to warm up.
Read More
elaine m
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Our room was spectacular. It was small, but we didn't expect a big room- it's NYC - there's not a whole lot of space! The view, however, made our room feel gigantic. We felt like we were on top of the world!
Erin
icon-Business
Business

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Great spot! Loved the lobby bar and the mini bar services.
Joe
icon-Business
Business

2.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Shower was clogged despite being asked to have it fixed. Room was messy with bugs in the bed on two separate occasions. Cleaning service came at 5PM?
joseph
icon-Business
Business

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Disappointing experience overall. Room was dirty with facilities not working. Bed had bugs in it, which ruined the experience. Hotel lobby is a good vibe, but this did not translate to the room.
Yoonsoo

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Good
John

2.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

No hot water at night, none in the morning. Dirty bathroom. Noisy room - thin doors.
Patricia

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Comfortable beds, very convenient location to sites, transportation, food and coffee, but too dimly lit in the lobby and throughout the hotel. Our hotel room reminded me of a boys college dorm room with graffiti.Not my cuppa tea.
John
icon-Business
Business

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Excellent hotel and great staff.
stacy
icon-Business
Business

4.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

The room was filthy and I was too tired to say something. The dust was disgusting like dust the sliding door Needed to call at 8 am for a bath stop for the drain took 1/2 to get to me and I had to leave for my appointment. Last time I will stay at the ace as it's been my go to throughout the yrs
John
icon-Business
Business

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Fantastic stay at the ACE, and a particular thank you to Freddy for his impeccable personal customer service. Excellent room, spacious and fun. Plus the best cup of coffee in New York in the hotel lobby cafe. Will absolutely be coming back again for my next city stay.
Deborah
icon-Leisure
Leisure

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The room is very, very tight but clean. Idk what the black box with blue screen was on the desk but it lit up the room all night!! There was no way to figure out turning on/off lamp.
Kiosa

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Great place to stay. Location is good was able to walk to Times Sq and Bryant Park. Lobby was always busy. Bar was great. Easy to get an uber. Staff super nice. Will def return.
Sandra

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Great location, really cool vibe
Verified traveler

4.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

The room isn’t the cleanest, the shower was the worse !!!! I’ve never seen a shower head with the power of a New York fire hydrant in the Bronx. The smoke detector went off due to the steam from the bathroom. The lighting was very dark and horrible in the room. The mattress was bad the pillows was like a cotton ball. That’s not a compliment my neck had more support on the subway
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Bruce
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

I enjoyed my stay, and the front desk, particularly the Italian (I think) gentleman was extremely helpful. Funky, hip place for sure. Lobby was really dark, but again, hip. Bed felt a bit small, and made noise when I moved, but overall comfortable.
John
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Modern comfortable hotel in good location.
Richard
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Our recent stay was truly enjoyable. The hotel boasts a fantastic location with easy access to everything, and we especially appreciated the convenience of having Stumptown Coffee right there. The room itself was spacious and remarkably quiet, providing a peaceful retreat. However, the bustling lobby lacked a dedicated area for guests to relax, which felt somewhat inconvenient. Despite this minor drawback, we had a wonderful overall experience and are eager to return soon.
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Thomas

4.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Was yelled at by bell hop after asking to retrieve something from baggage held in storage. Did not fully hear his statement, asked a question, and he aggressively responded “you have to listen to me, you’re not hearing me”. Once checked in, it was extremely small (smaller than advertised) and smelled like spilled beer. Do NOT waste your money.
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Number of reviews per page
20
40

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Others 4 Ace Hotel New York

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.