Best Western University Inn Santa Clara

the vibe was weird when I checked in

Unacceptable Security & Poor Customer Service I had a terrible experience at this hotel. I checked in around 6 PM, and shortly after, my daughter and I went out for dinner. When we returned, I realized that the door to our room wasn’t locking properly, leaving our room completely accessible to anyone from the street. Concerned for our safety, I immediately informed the front desk. The response I got was that "someone would probably come to fix it," and I was told to wait inside the room. Feeling unsafe, I had to call a friend to stay with us while we waited. It took five hours—until 11 PM—for someone to finally arrive and attempt to fix the lock. At that point, I was completely exhausted, so I was relieved when it seemed like the issue was resolved. However, at 5 AM, when my friend left, I realized that the door lock was once again not working. I was supposed to check out at 11 AM, but due to the security risk and my tight schedule, I had no choice but to pack up all my belongings, load them into my car, and check out at 7 AM. I informed the front desk again, but at that point, my frustration had already peaked. This experience was completely unacceptable. A properly functioning door lock is a basic expectation at any hotel. The lack of urgency in addressing such a serious security concern left me feeling unsafe the entire night. I will not be returning to this hotel, and I would strongly advise others to think twice before staying here.

No variety of breakfast

Good value for the money. Plumping in the shower was suspect.

Hotel is so close to the San Jise Airport and convenient to anywhere you're traveling in the Silicone Valley

The TV did not work and after the front desk clerk tried to fix it, we were moved to another room. This was a slight inconvenience as we'd already unpacked. Coil boxspring was odd and a little noisy but we must have gotten used to it. The mattress was comfortable. The washclothes looked worn, these should all be replaced. Breakfast was ok. Given all of this, i would stay here again as it was a quiet place to rest.

Very good!

Very kind staffs and good services with good environment.

The clean nest

We stayed for three nights and everything was clean and quiet! The staff was friendly as well! Thank you…

I thought the facilities were clean and staff was hospitable. Bed was too firm for my liking.

Gu

Great stay, the staff is super nice and friendly, very nice rooms cool pool, this place offers free parking and complimentary breakfast in my opinion best stay in the area for the money

Close to everything I need to be at.

The breakfast food was delicious

Amazing experience

Fast and friendly check in. Room and property very clean. Cute pool area. Fitness room and fully stocked vending machines.

No hot tub

Room had a couple of crawlers that had to be smashed. And not spiders.

Good choice. Convenient and clean.