Candlewood Suites CHAMPAIGN-URBANA UNIV AREA

Great hotel for the price. Clean and modern

OBVIOUSLY Expedia doesn't like my review, because they said if I didn't "REVISE" the review they wouldn't post it. So here is the "watered down version. I would have given this property a "Five Star" rating, had it not been for the "Check out"..!! I received a notification from my Credit Card that there was a charge from Expedia for the Hotel stay... Yet when I went down to check out, the Candlewood Suites had also charged my Credit Card for the nights stay. I spoke to "someone" who said she was the Assistant Manager and she said not to worry that she would straighten it out with Expedia and for us to go ahead and proceed with our trip to Florida, which we did. About 3 hours later, that "someone" who said she was the Assistant Manager called and said that Candlewood Suites did not make the mistake and I would have to straighten it out with Expedia. I contacted Expedia and they said it wasn't their fault and the Candlewood Suites should not have charged my Credit Card. They both "abandoned" the situation and I'm am bei charged twice for the same night...!! "SO MUCH FOR CUSTOMER SERVICE"...I blame the "someone" who said she was the Assistant Manager at Candlewood Suites the most, because the "Assistant Manager"promised me that "she" would correct it ..!!

Very clean, spacious & nice hotel.

Hotel was very clean, front desk was extremely courteous. I enjoyed my stay and will return. 4 stars

Nice staff. Kitchen room has a fridge with ice maker not connected to water for ice. Had to go beg the front office.

Yes

Clean, quiet, good bed. The room did not have a suitcase rack, so we had to lay the suitcase on the desk. One thing that made me very unhappy was there was absolutely NO breakfast. Not even a donut. As we travel, we do not like to make stop for breakfast.

Nice and quiet & cleaness of the room

Easy check in and friendly staff. Nice room with no issues.

The hotel was great. We had an issue with Hotels.com reservation system and our credit card used for confirmed reservation. The hotel host was great about sorting through the issue and resolving with Hotels.com. However it took almost an hour to resolve through the system. It would be helpful to have a customer service phone number to contact a person to talk with.

Front desk staff was Fantastic Nice revamp of yhe property

Great place to stay staff very friendly and helpful!

We visited a family member that's on campus and attended a football game

Enjoyed our quick overnight stst

CHECKED OUT DAY EARLY SEWER SMELL

Nice room, lobby is basically self serve in the evening.

Price gouged because of Dad’s Weekend at U of I. Two nights, total $988.00. Main light by door didn’t work, outlets by bed didn’t work, air didn’t work, water all over the carpet by the windows, no safe, coffee machine downstairs broken, no breakfast of any kind. Had to pack everything back up to change rooms. Staff could not have cared less. What a joke of a hotel.

Derrick the manager was very supportive. The sink was leaking really bad. Overall it was a good stay

Front desk person was CLUELESS! She actually tore up my paperwork in front of me and said she didnt have a room for us even though we had confirmation and had already received payment. It was a nightmare! after a LONG DAY of travel! Leaving the tropical storm area of TN.

Newly renovated. The rooms were clean and the bed was comfortable. We enjoyed our quick stay.