Comfort Inn Early Brownwood

Great staff and breakfast.

Great customer service

Clean rooms

Need more lighting in bathroom

Beds was very comfortable

I’ve stayed here before & I’ll stay again…. Good place.

The staff was amazing the night evening front desk lady was so nice and accommodating with al of our needs

Property and staff were very nice, and I would happily stay there again if I'm ever back in that area.

Very good.

Convenient overnight stay at older facility. One coat hanger. Banging door. Inflated price for school homecoming.

Previous stays were great. Missing shower curtain was quickly resolved. Breakfast food was not on par with previous stays.

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We had a wonderful stay. The bed was very comfortable and I slept like a baby. The Bagar in the morning was good with plenty of options.

The staff was especially friendly and helpful.

It’s an older hotel with great temperature but the filters are not changed frequently enough. Overall a good experience. The main drawback was the residual odor of marijuana near the counter and elevator when coming in late at night on the last two nights.

While the room was OK, it is showing wear--not typical for Comfort Inns I have stayed in the past 10+ years. My biggest issue was the lack of training and monitoring of housekeeping staff. It seems they can just do whatever with any item accidentally left behind. I'm retired and on fixed income, so even this funeral memorial trip is taxing on us, so while some don't care about items left, WE DO. When staff found items in the fridge that we left (we might have even still been in town) they should have made EVERY effort to contact me, but this was not done. And when I discovered down the road what I left, I called and gave a local friends phone # also to get them. Guess what; they checked the WRONG room, even though they had my name and room number. When front staff checked the actual room later, nothing was remaining and NO records of what happened. I left about $20 worth in the fridge that we would have used at home. That's not the real issue though, my issue is with staff and training. Even low paid staff have requirements in my world--AND I worked in hotel/lodge environments as a working manager, helping where needed. My staff was held accountable, and we all knew what impressed customers and what caused complaints or loss of business. Even your staffs promise that staff would be contacted this following morning was evidently ignored. After this, I see no alternative but to look to find another place for future visits that may care about customers.

I like the air conditioner! It stays on, blocking out most of the outside noise and all of inside noise! And it works great! The complimentary breakfast was delicious; especially the biscuits!!!

Bed bugs, a lot of them.

Bathrooms needed to be cleaned better, some towels need to be replaced, a few stains on the comforter, toilet ran randomly through the night, and filters on the ac unit need to be cleaned or replaced.

The indoor pool was nice, clean, water was warm, however it had the slickest tile all around the pool. We had a 3 yr. old and a 5 yr. old and they both slipped several times. We were constantly reminding them to walk slowly. I'm 72 and almost fell several times. Once the tile gets wet it is very slick. Looks like a lawsuit in the making!