Carpentry and paint work is horrible and look like a little kid did it. Bathroom was disgusting, there was pubes everywhere and mold. I wish I didn’t waste my money there. Then were I parked the workers parked inches from my truck and there’s a whole parking lot. I deserve my money back and rather sleep in my truck then sleep there again.

I booked this hotel over a few other local ones because it had slightly higher ratings. After staying there, I can't imagine why. The sign out front boasted "newly renovated rooms." My room must not have been included. The problem started with Expedia, who gave me a worse rate than I would have been able to get walking in the door. They also charged me extra for breakfast, which was included in a regular room rental. The room itself was quite shabby. Stained carpet, stained bed spread, and a bathroom in poor condition. The toilet rocked when sat on - not properly attached to the floor. The grout on the tile floor in the bathroom was mildewed and gross. Lots of "repairs" made in the bathroom look like they were done by a child. For the rate charged, this room was not even close to a good value. The staff was friendly, but seemed disorganized. Every night when I returned, my key no longer worked, so I had to get it re-coded. One morning another guest walked into our room. The front desk had checked them into our room while we were there. I can't help but wonder if that had happened multiple times while we were gone, which would explain our keys not working each night. Overall a very disappointing stay. Probably one of the worst chain hotels I have had the displeasure of staying at, especially given the price.

Absolutely the WORST customer service ever! I pre payed and also pre placed a card on file for damages to which days in deducted from my card! All I had to do was grab my keys, the gentleman at the front desk had no record of any of this and demanded a card be on file for another $50 to which I had already did in my pre booking and even showed him the link! Told me that was no their policy. Oddly a couple came in behind me and he never mentioned one word of this. Hotels.com called and tried to speak with them and would not give a name. I had to drive 4 hours home with kids! Unreal and still refusing to give me a full refund! Do not stay with them

Had a great experience

Great room and service as well as a nice continental breakfast!!!

Close to everything

Nice people

Front desk recommended Danny Boy delicious restaurant in town.

When we checked in there was no AC in the lobby and it had a musty smell. The person at the desk was really nice but when we got to our room the bathroom was stained and disgusting and we didn’t trust to even lay on the beds so we booked another hotel and didn’t even stay here.

The shower needed work! Slow drain and outdated

I liked the clean appearance of the whole property.

Very friendly front desk clerk. Check in was smooth. Th room was clean. The cable connection was horrible. Bad reception. The shower head was weird. Very close to stores and restaurants. Walmart right next door. Breakfast was poor. Had waffles and yogurt and danish. Nothing hot cooked. Stopped here on the way to Cleveland and would probably stay again if ever in the area

Great stat

Great service

Pricey for what we got. My son was double charged. No elevator. My handicapped mom had to walk up a lot of stairs and long hallways to get to our room. The toilet in our room leaked which made floor unsafe to walk on.

The afternoon and even shift manager went over and beyond making sure things were fixed in the room for example an outdated hairdryer. Would stay again

Understaffed and mismanaged. 1 desk person for an entire hotel is ridiculous, the room was not cleaned because I didn’t put a sign on the door that I was never given. In two days I had to go to the front desk both times for towels and wait longer than 5 minutes for someone to show up. On the flip side the room was clean but the bathroom was dated and could use a better cleaning. The hot and cold needed a mixing valve but yet again no one answered my calls at the front desk. Was not a great experience for me and my family.

Na

I liked the nice size of the pool. I didn’t like how our riom had a moisture problem. It smelled musty & was very damp. The hotel hallway smelled like weed. The bathroom had hair that was not ours, the bathroom was old.

The hotel was not as advertised on their website. The facility is old and out dated. There is not a restaurant on the property as stated on their website. Their breakfast buffet was not very appetizing. I would not stay again